RSL LifeCare
Level 5, 120 Pacific Hwy, St Leonards,
Sydney, 2065, NSW,
Australia
Sydney, 2065, NSW,
Australia
61 13 0023-2564
Healthcare
RSL LifeCare Technographics
RSL LifeCare Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by RSL LifeCare and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3800 RSL LifeCare employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that RSL LifeCare has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2019, Workday HCM for Core HR in 2021, Zoom for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems RSL LifeCare is running and its propensity to invest more and deepen its relationship with Microsoft , Workday , Frontier Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing RSL LifeCare revenues, which have grown to $375.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for RSL LifeCare intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
RSL LifeCare Tech Stack and Enterprise Applications
RSL LifeCare ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP | n/a | 2019 | 2020 |
In 2019, RSL LifeCare implemented Microsoft Dynamics 365 for Finance and Operations as the core ERP Financial platform within a multi-million-dollar program that also included Dynamics 365 CRM and a separate human resources solution. The initiative positioned Microsoft Dynamics 365 for Finance and Operations to centralize core financial management and to serve finance, procurement and ledger oriented business functions across the organization.
The implementation focused on configuring finance modules typical of an ERP Financial deployment, including general ledger control, accounts payable and receivable workflows, procurement-related transactions and fixed asset tracking. The team applied automation and data synchronization patterns, including custom python scripts for cross-application data sync, to ensure transactional coherence between Dynamics 365 for Finance and other enterprise applications.
Identity and security were integral to the architecture, with Azure AD single sign-on introduced and applications migrated from ADFS to Azure AD for unified authentication. Controls implemented included Azure AD privilege identity management for just in time access, multi factor authentication and password reset strategy, managed vendor access to the RSL domain and ongoing monthly audits of implementation partner access. The program also addressed application hardening across SharePoint, Microsoft Teams and OneDrive as part of the wider integration surface.
Governance and operationalization included documented ad hoc scripts and application inventories, a formal user access review process with yearly reviews, data labelling and retention policies applied to CRM, Finance and electronic document management systems, and external penetration testing before go live. The Business System Specialist role led cross functional integration work, managed partner access and remediation of security findings, embedding operational controls to support Microsoft Dynamics 365 for Finance and Operations as the organizationwide ERP Financial backbone.
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RSL LifeCare HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | n/a | 2021 | 2022 |
In 2021, RSL LifeCare implemented Workday HCM to centralize Core HR capabilities across its Australian operations supporting approximately 3,800 employees. The implementation focused on establishing a single HRIS instance for employee records, position and business structure maintenance, and role-based approvals to support HR, payroll interfacing, and manager and employee self-service.
Workday HCM was configured to manage core modules including employee data and classification, pay rules and allowances, award interpreter logic aligned to enterprise agreements, and access and approval controls. The program included configuration of new data and pay rules, periodic data validation processes, UAT testing for refreshes and upgrades, and the creation and maintenance of training materials and job aids for managers, HR business partners, payroll specialists and front-line staff.
The deployment interoperates with existing payroll and workforce tools explicitly referenced by RSL LifeCare, including iChris for payroll exports, ongoing integration projects with Alayacare and UKG Dimensions, and incident ticketing through Freshservice for ITSM. Operational coverage included liaison with IT for facility hardware such as time clocks and mobile applications, and super user training across ACT and NSW to support day to day operations and payroll readiness.
Governance was implemented through establishment of access and approval controls based on functional roles, maintenance of business structure within the system, and processes to keep award interpreter rules in alignment with HR policies and procedures. RSL LifeCare also embedded testing and upgrade routines and provided UAT support to minimize operational disruption while training internal stakeholders to sustain Core HR operations in Workday HCM.
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Onboarding | HCM |
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2021 | 2022 |
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Payroll | HCM |
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2022 | 2022 |
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Performance and Goal Management | HCM |
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2021 | 2022 |
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Recruiting, Applicant Tracking System | HCM |
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2021 | 2021 |
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Workforce Management | HCM |
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2021 | 2022 |
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RSL LifeCare Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020 RSL LifeCare implemented Zoom for Audio Video and Web Conferencing to extend virtual engagement capabilities across its organization. Zoom is embedded on the RSL LifeCare public website, enabling direct meeting access and scheduled virtual sessions for external stakeholders.
The implementation surfaces core Audio Video and Web Conferencing capabilities such as multi-party video meetings, webinar-style sessions, screen sharing, and session recording, aligned with standard conferencing workflows. Deployment is foregrounded as a web-hosted integration where meeting links and join flows are presented through the corporate site, reducing the need for separate client provisioning for external participants.
Operational coverage includes clinical coordination, administrative collaboration, and community or member-facing events, reflecting typical healthcare conferencing use cases. The configuration concentrates on web-embedded join flows and hosted meeting sessions to reduce friction for both staff and public attendees.
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RSL LifeCare CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2019 | 2019 |
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RSL LifeCare ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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RSL LifeCare IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2006 | 2006 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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RSL LifeCare CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at RSL LifeCare
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by RSL LifeCare Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from RSL LifeCare IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the RSL LifeCare digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD RSL LifeCare Technographics
RSL LifeCare is a Healthcare organization based in Australia,
with around 3800 employees and annual revenues of $375.0 million.
RSL LifeCare operates a diverse technology stack with applications such as
Microsoft Dynamics 365 for Finance and Operations, Workday HCM and Zoom,
covering areas like ERP Financial, Core HR and Audio Video and Web Conferencing.
RSL LifeCare has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Workday and Zoom Video Communications.
RSL LifeCare recently adopted applications including
Frontier Software Chris21 Payroll in 2022, Workday HCM in 2021 and Workday Onboarding in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of RSL LifeCare’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates RSL LifeCare’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete RSL LifeCare technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.