Apia, x,
Samoa
Samoa Water Authority Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Samoa Water Authority and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 299 Samoa Water Authority employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Samoa Water Authority has purchased the following applications: Daffron Financial Management System for ERP Financial in 2007, Microsoft 365 for Collaboration in 2020, DNN Evoq Content for Web Content Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Samoa Water Authority is running and its propensity to invest more and deepen its relationship with Milsoft Utility Solutions , Vodafone , Digicel or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Samoa Water Authority revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Samoa Water Authority intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Milsoft Utility Solutions | Legacy | Daffron Financial Management System | ERP Financial | ERP Financial Management | n/a | 2007 | 2008 |
In 2007, Samoa Water Authority deployed the Daffron Financial Management System from Milsoft Utility Solutions as its core ERP Financial platform. The Daffron Financial Management System implementation includes both financial management functions and a Customer Information System module, with the CIS used to manage billing for water customers and to track customer complaints.
The ERP Financial implementation was configured to centralize core financial workflows including general ledger processing, accounts receivable and billing orchestration, and revenue accounting linked to utility billing operations. The Customer Information System module is configured to create and maintain customer accounts, record meter and billing data, and log complaint and incident records, enabling end to end billing and customer service workflows within the same application stack.
Operational coverage is focused on Samoa Water Authority finance, billing and customer service functions across the utility in Samoa, supporting day to day billing cycles and complaint recording for water customers. Governance observations note that systematic resolution of incidents and customer complaints across all infrastructure is an area for improvement, and that if such improvements were pursued, Samoa Water Authority would serve as a useful case study given its current level of advancement in managing customer billing and customer complaints.
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Payment Processing | ERP Financial Management |
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2022 | 2022 |
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Payment Processing | ERP Financial Management |
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2022 | 2022 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DotNetNuke | Legacy | DNN Evoq Content | Web Content Management | Content Management | n/a | 2016 | 2016 |
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Web Content Management | Content Management |
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2016 | 2016 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2024 | 2024 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2023 | 2023 |
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Utilities Customer Care and Billing | CRM |
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2007 | 2007 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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