Keene, 3431, NH,
United States
Samson Manufacturing Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Samson Manufacturing and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 37 Samson Manufacturing employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Samson Manufacturing has purchased the following applications: Salesforce Field Service (ex ClickSoftware) for Field Service Management in 2019, Microsoft 365 for Collaboration in 2017, Miva Merchant for eCommerce in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Samson Manufacturing is running and its propensity to invest more and deepen its relationship with Salesforce , Microsoft , Miva or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Samson Manufacturing revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Samson Manufacturing intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Field Service (ex ClickSoftware) | Field Service Management | ERP Services and Operations | NeuraFlash | 2019 | 2019 |
In 2019, Samson Manufacturing implemented Salesforce Field Service (ex ClickSoftware) to centralize its field operations on a single cloud platform. The deployment targeted Field Service Management requirements and was executed with NeuraFlash as the implementation partner.
The implementation configured Salesforce Field Service Lightning as the operational core and incorporated product areas including Sales Cloud, Service Cloud, Platform, Community Cloud, Master - Field Service Lightning, and Einstein Analytics. Functional capabilities implemented include work order management, scheduling and dispatch, mobile technician workflows, service contracts and entitlement handling, and configuration of service queues and dispatcher consoles.
Architecturally the solution was delivered within a cloud-native Salesforce org, leveraging the Field Service Lightning managed components for dispatch and mobile, Platform customization for service objects and business rules, Community Cloud to expose customer-facing portals, and Einstein Analytics for operational reporting. Integration points established include case to work order lifecycle orchestration with Service Cloud and service to sales handoff with Sales Cloud, while Platform components supported custom data models and automation.
NeuraFlash led a phased rollout and governance buildout, configuring technician profiles, permissions, data ownership rules, and dispatcher workflows, while providing configuration handover and user enablement for service and sales teams. The implementation concentrated on operationalizing field technician execution and formalizing service workflows within Samson Manufacturing’s service organization.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
|
eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Miva | Legacy | Miva Merchant | eCommerce | eCommerce | n/a | 2011 | 2011 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Marketing Automation | CRM |
|
2011 | 2011 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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