Stuart, 34994, FL,
United States
Seacoast Bank Technographics
Seacoast Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Seacoast Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1670 Seacoast Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Seacoast Bank has purchased the following applications: Jack Henry Ensenta for Payment Processing in 2021, Fiserv Premier Bank Platform for Core Banking in 2012, Hubspot Live Chat for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Seacoast Bank is running and its propensity to invest more and deepen its relationship with Jack Henry & Associates , Fiserv , Q2 Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Seacoast Bank revenues, which have grown to $432.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Seacoast Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Seacoast Bank Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Jack Henry & Associates | Legacy | Jack Henry Ensenta | Payment Processing | ERP Financial Management | n/a | 2021 | 2021 |
In 2021, Seacoast Bank deployed Jack Henry Ensenta as a Payment Processing solution on its public website. Jack Henry Ensenta is used to manage customer-facing payment flows and online checkout functions within Seacoast Bank's digital channels.
The implementation leverages Payment Processing capabilities typical for the category, including hosted payment pages, tokenization of card data, recurring billing support, and payment orchestration to centralize acceptance methods. Configuration work focused on embedding the Jack Henry Ensenta payment components into site front-end forms and on merchant account and routing settings to support multiple payment methods.
Operational scope is confined to the public website and supports retail banking customer payments and deposit interactions, with downstream impacts on customer service and payment operations. Governance emphasis centers on payment security and PCI compliance, and operational processes were adjusted to incorporate transaction monitoring and reconciliation workflows tied to Jack Henry Ensenta.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fiserv | Legacy | Fiserv Premier Bank Platform | Core Banking | ERP Services and Operations | n/a | 2012 | 2012 |
In 2012 Seacoast Bank implemented Fiserv Premier Bank Platform as its Core Banking system. The implementation served branch-level retail banking needs and centered on teller workstation transaction processing and account maintenance workflows.
Operational use at the Palm Beach Gardens branch is documented through a Teller Manager role from 2012 to 2019, which operated Fiserv and Premier Navigator computer systems for processed data retrieval and day to day account and transaction management. Functional capabilities in active use included customer and business account maintenance, transaction posting with large cash flow handling, fraud identification workflows to prevent potential losses, and monitoring of bank product sales and business development activity.
Architecturally the deployment was organized around branch teller workstation configuration with integrated transaction processing and branch sales monitoring, leveraging Fiserv Premier Bank Platform and Premier Navigator for processed data access. Governance and operational controls emphasized transaction accuracy, cash handling procedures, fraud detection protocols, and frontline customer relationship practices within retail branch operations.
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Digital Banking | ERP Services and Operations |
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2019 | 2020 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Seacoast Bank implemented Hubspot Live Chat on its public website to add real-time conversational engagement. Seacoast Bank uses Hubspot Live Chat within its Chatbots and Conversational AI strategy to support online customer service and digital engagement, positioning the application as the web channel conversational interface for retail customers.
Configuration centers on web-embedded chat widgets, automated responses, session handoff and routing rules, visitor context capture, and a centralized conversation inbox for agent handling. Operational scope is focused on the bank website and digital channels with ownership aligned to customer service and digital experience teams, and governance concentrated on template management and conversational workflow standardization. Integrations are not specified in the source documentation, so no named backend connectors are claimed for this implementation.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2019 | 2019 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2022 | 2022 |
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Web Content Management | Content Management |
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2021 | 2021 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2024 | 2024 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Tracking and Recording | CRM |
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2017 | 2017 |
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CRM | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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SD-WAN | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Vulnerability Management | CyberSecurity |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at Seacoast Bank
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Seacoast Bank Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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