Securiguard Services
10331 150 St Suite 201,
Surrey, V3R4B1, BC,
Canada
Surrey, V3R4B1, BC,
Canada
1 604-689-7588
Professional Services
Securiguard Services Technographics
Securiguard Services Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Securiguard Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 Securiguard Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Securiguard Services has purchased the following applications: Microsoft 365 for Collaboration in 2017, FreshDesk Customer Support for Customer Support in 2022, Freshservice for IT Service Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Securiguard Services is running and its propensity to invest more and deepen its relationship with Microsoft , Freshworks , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Securiguard Services revenues, which have grown to $750.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Securiguard Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Securiguard Services Tech Stack and Enterprise Applications
Securiguard Services Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Securiguard Services implemented Microsoft 365 to standardize Collaboration across its Canadian operations. The deployment is presented as a cloud tenant-based rollout of Microsoft 365, intended to consolidate core productivity and collaboration capabilities for corporate and field teams.
Securiguard configured Microsoft 365 to deliver standard Collaboration services, including Exchange Online for enterprise email, Microsoft Teams for messaging and meetings, SharePoint Online for intranet and document management, OneDrive for endpoint file sync, and the Office productivity suite for desktop and web editing. These modules were aligned to business functions such as communications, document collaboration, incident reporting workflows, and distributed workforce coordination.
The company’s public website shows active use of Microsoft 365, indicating web-facing integration of Microsoft 365 content and services with external pages. This visibility suggests Securiguard exposes Microsoft 365 hosted resources or embedded Office content on its site and likely relies on the Microsoft 365 tenant for externally accessible documentation and links.
Governance and operational controls were centralized in the Microsoft 365 tenant, using built-in identity and administrative controls to manage user access, content classification, and sharing policies. The implementation positions Microsoft 365 as the primary Collaboration platform supporting communications, document lifecycle, and workforce collaboration for Securiguard Services.
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Securiguard Services CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2022 | 2022 |
In 2022, Securiguard Services implemented FreshDesk Customer Support to provision web based customer service on its public website and to centralize digital client requests across its Canada operations. The deployment positioned FreshDesk Customer Support as the primary web channel for intake, routing inquiries into a centralized ticketing queue for the companys customer service organization.
The implementation configured standard Customer Support capabilities including ticketing, a knowledge base and a self service portal, with automated routing and SLA rule configuration to structure frontline responses. Integration work focused on embedding the FreshDesk Customer Support widget and web forms on the corporate site to push tickets directly into the platform, enabling workflow orchestration for customer service and operations teams. Governance activities comprised defining ticket routing, escalation paths and role based access controls to align support workflows with corporate service policies.
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Securiguard Services ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshservice | IT Service Management | ITSM | n/a | 2021 | 2021 |
In 2021, Securiguard Services deployed Freshservice to support IT Service Management for its corporate IT organization. The Freshservice instance is surfaced on Securiguard's public website as a service portal, indicating a web embedded helpdesk entry point for employees and contractors across its Canadian operations. Securiguard Services is a professional services company with roughly 3000 employees and reported revenue of 750000000, which suggests a mid enterprise scale support footprint.
Configuration appears focused on service desk and self service capabilities common to IT Service Management deployments, including a service catalog, incident ticketing, knowledge base, and asset tracking workflows. The Freshservice application name is used in public facing flows, which implies the implementation includes request intake, ticket routing and automated notifications to align with helpdesk processes. Standard automation such as priority based escalation and SLA tracking aligns with the category and company scale.
Operational coverage is likely centered on the IT and service desk functions supporting corporate offices and field personnel, with the Freshservice service portal enabling unified request intake and knowledge dissemination. Governance is expected to center on ticket triage, role based routing and change control workflows to maintain service continuity while supporting distributed field operations. Securiguard Services Freshservice IT Service Management relationship positions the company to centralize incident resolution and self service support across its workforce.
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Securiguard Services PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2021 | 2021 |
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Securiguard Services IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
|
2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Securiguard Services
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Securiguard Services Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Securiguard Services IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Securiguard Services digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Securiguard Services Technographics
Securiguard Services is a Professional Services organization based in Canada,
with around 3000 employees and annual revenues of $750.0 million.
Securiguard Services operates a diverse technology stack with applications such as
Microsoft 365, FreshDesk Customer Support and Freshservice,
covering areas like Collaboration, Customer Support and IT Service Management.
Securiguard Services has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft and Freshworks.
Securiguard Services recently adopted applications including
FreshDesk Customer Support in 2022, Cloudflare CDN in 2022 and Freshservice in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Securiguard Services’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Securiguard Services’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Securiguard Services technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.