Serco Australia Pty Ltd.
Level 23 60 Margaret Street,
Sydney, 2000, NSW,
Australia
Sydney, 2000, NSW,
Australia
61 2 9964-9733
Professional Services
Serco Australia Pty Ltd. Technographics
Serco Australia Pty Ltd. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Serco Australia Pty Ltd. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 Serco Australia Pty Ltd. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Serco Australia Pty Ltd. has purchased the following applications: SAP HCM (HR) for Core HR in 2012, Adobe Connect for Audio Video and Web Conferencing in 2017, DocuSign eSignature for Digital Signing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Serco Australia Pty Ltd. is running and its propensity to invest more and deepen its relationship with SAP , Adobe Systems , AddEvent or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Serco Australia Pty Ltd. revenues, which have grown to $350.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Serco Australia Pty Ltd. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Serco Australia Pty Ltd. Tech Stack and Enterprise Applications
Serco Australia Pty Ltd. HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP HCM (HR) | Core HR | HCM | n/a | 2012 | 2013 |
In 2012, Serco Australia Pty Ltd. implemented SAP HCM (HR) in the Core HR category to establish a centralized human capital management platform for its Australian operations. The initial deployment focused on consolidating employee master data and standardizing core HR processes across HR and shared services functions.
SAP HCM (HR) was configured using standard Core HR functional components, including Personnel Administration, Organizational Management, Time Management, and Employee Self Service. Configuration activity emphasized infotype mapping, organizational hierarchy design, time recording schemas, and role based security settings, with a SAP HCM Configuration Specialist engaged from July 2012 to steward parameterization and ongoing configuration work.
Integration design accounted for interfaces between SAP HCM and payroll processing and timekeeping or rostering feeds, using batch and transactional exchange patterns typical of Core HR implementations. Reporting and HR analytics feeds were scoped as downstream consumers of the HCM master and transactional data to support operational HR reporting.
Governance was organized around the internal SAP HCM Configuration Specialist role, with configuration control, change management, and release coordination managed by HR and shared services stakeholders. The implementation established configuration standards, role based access processes, and operational ownership structures to sustain the SAP HCM (HR) environment.
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Learning and Development | HCM |
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2015 | 2016 |
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Payroll | HCM |
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2012 | 2013 |
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Recruiting, Applicant Tracking System | HCM |
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2016 | 2017 |
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Serco Australia Pty Ltd. Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017 Serco Australia Pty Ltd implemented Adobe Connect. Serco Australia Pty Ltd is using Adobe Connect on their website to deliver external and internal web conferencing capabilities, and the deployment falls within the Audio Video and Web Conferencing category.
The Adobe Connect implementation centers on standard category capabilities, including persistent virtual meeting rooms, multi-party audio and video pods, screen sharing, chat, polling, slide and content pods, and session recording for on-demand playback. Configuration emphasis appears to be on hosted meeting templates and role-based host and participant permissions to support scheduled webinars and ad hoc client briefings.
Deployment is surfaced publicly on Serco’s website which indicates an external-facing conferencing posture for client engagement while also serving internal communications and learning needs. Operational governance is aligned to meeting-level access controls and archived session management to support reuse and compliance, consistent with enterprise audio video and web conferencing practice.
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Event Management | Collaboration |
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2017 | 2017 |
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Serco Australia Pty Ltd. Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
In 2021, Serco Australia Pty Ltd. deployed DocuSign eSignature on its public website to enable Digital Signing for customer facing and internal document workflows. DocuSign eSignature is implemented as the primary electronic signature mechanism exposed through online site flows and form submissions.
Configuration centers on embedded signing experiences, reusable envelope templates, configurable recipient routing, multi factor authentication options, and persistent audit trail and certificate capture. The DocuSign eSignature implementation leverages standard eSignature workflow constructs such as templated documents, role based recipient sequencing, and signature verification to streamline document execution.
Operational coverage is focused on Serco Australia operations and customer facing contract execution initiated from the corporate website, along with supporting internal approval workflows routed through the same signing platform. Governance relies on DocuSign eSignature native audit logs and signature certificates to maintain electronic records and verification capabilities for document retention and compliance.
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Serco Australia Pty Ltd. CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2020 | 2020 |
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Partner Relationship Management | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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Serco Australia Pty Ltd. ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2021 | 2021 |
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Serco Australia Pty Ltd. Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2013 | 2014 |
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Serco Australia Pty Ltd. TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Serco Australia Pty Ltd. IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Cloud Storage | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Serco Australia Pty Ltd. CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at Serco Australia Pty Ltd.
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Human Resources Officer, AsPAC | CXO | HR | |
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Director, People and Capability | Director | HR | |
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Human Resources Officer | Manager | HR | |
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Payroll Controller | Director | Finance | |
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HR Manager | Manager | HR | |
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Chief Human Resources Officer | CXO | HR | |
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HR Business Partner | Manager | HR | |
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Senior Human Resources Business Partner | Manager | HR | |
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Chief Financial Officer | CXO | Finance | |
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Apps Being Evaluated by Serco Australia Pty Ltd. Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Serco Australia Pty Ltd. IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Serco Australia Pty Ltd. digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Serco Australia Pty Ltd. Technographics
Serco Australia Pty Ltd. is a Professional Services organization based in Australia,
with around 1500 employees and annual revenues of $350.0 million.
Serco Australia Pty Ltd. operates a diverse technology stack with applications such as
SAP HCM (HR), Adobe Connect and DocuSign eSignature,
covering areas like Core HR, Audio Video and Web Conferencing and Digital Signing.
Serco Australia Pty Ltd. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Adobe Systems and DocuSign.
Serco Australia Pty Ltd. recently adopted applications including
DocuSign eSignature in 2021, TOPdesk in 2021 and Cloudflare CDN in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Serco Australia Pty Ltd.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Serco Australia Pty Ltd.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Serco Australia Pty Ltd. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.