ServiceTitan
800 N Brand Blvd #100,
Glendale, 91203, CA,
United States
Glendale, 91203, CA,
United States
1 855-899-0970
Professional Services
ServiceTitan Technographics
ServiceTitan Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ServiceTitan and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3049 ServiceTitan employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ServiceTitan has purchased the following applications: Sage Intacct for ERP Financial in 2017, Culture Amp for Employee Experience in 2022, Drift AI Chatbot for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ServiceTitan is running and its propensity to invest more and deepen its relationship with Sage , Culture Amp , FullStory or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ServiceTitan revenues, which have grown to $772.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ServiceTitan intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ServiceTitan Tech Stack and Enterprise Applications
ServiceTitan ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Intuit Quickbooks Enterprise | Sage Intacct | ERP Financial | ERP | n/a | 2017 | 2017 |
In 2017, ServiceTitan implemented Sage Intacct as its ERP Financial system to centralize corporate accounting within its cloud based operations. The deployment was positioned to replace Intuit Quickbooks Enterprise and to provide a consolidated financial backbone for the company’s finance and accounting functions.
The Sage Intacct implementation focused on core financial modules common to the ERP Financial category, including general ledger, accounts payable, accounts receivable, and financial reporting and consolidations. Configuration work included chart of accounts standardization and automation of transactional posting flows to align operational revenue and cost events with financial close processes.
Sage Intacct was integrated into ServiceTitan’s end to end product ecosystem, interfacing with the company’s CRM, intelligent dispatch, mobile solution for field technicians, and ServiceTitan custom reporting capabilities. These integrations linked operational transactions from field service, scheduling, and customer billing into Sage Intacct to support downstream accounting and financial reporting.
Governance and process changes centered on centralizing accounting workflows and establishing reconciliations between operational systems and the new ERP Financial ledger. Implementation required coordination between finance, accounting, and operations teams to align data schemas, reporting definitions, and month end close procedures under Sage Intacct.
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ServiceTitan HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Culture Amp | Legacy | Culture Amp | Employee Experience | HCM | n/a | 2022 | 2022 |
In 2022, ServiceTitan deployed Culture Amp as its Employee Experience platform. ServiceTitan, a professional services company with 3049 employees, provisions Culture Amp to centralize employee feedback and people analytics across its organization.
The Culture Amp implementation is configured to support core Employee Experience capabilities, including engagement surveys, performance review cycles, continuous feedback workflows, and people analytics for manager and HR consumption. Culture Amp is used to orchestrate recurring survey campaigns and to structure performance and development conversations through configurable templates and role based access.
The deployment is accessible via the branded subdomain servicetitan.cultureamp.com, indicating a dedicated Culture Amp SaaS instance surfaced on the company domain. Operational coverage centers on People Operations and HR functions, with managers and employees engaged through the platform for feedback collection and review processes.
Governance and workflow administration are handled through People Operations led configuration of review cadences, survey governance, and access controls, aligning the application to existing HR processes. The implementation links employee engagement and performance management under a single Employee Experience platform without specific named integrations disclosed.
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Employee Experience | HCM |
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2025 | 2025 |
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Learning and Development | HCM |
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2019 | 2019 |
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ServiceTitan AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, ServiceTitan implemented Drift AI Chatbot. The Drift AI Chatbot was deployed on ServiceTitan's public website as a cloud-hosted conversational interface to capture and engage incoming site traffic. This implementation aligns with the Chatbots and Conversational AI category and targets sales, marketing, and customer support business functions.
Configuration centered on conversational playbooks and automated qualification workflows. ServiceTitan's deployment used scripted FAQ automation, contextual prompts for visitor intent, and escalation rules to route conversations to human agents when needed, reflecting common functional modules in Chatbots and Conversational AI implementations.
The deployment was delivered as a web-embedded chat layer and operated as a SaaS conversational front end for digital customer touchpoints. Operational coverage focused on the company website, where the Drift AI Chatbot handled initial engagement and routing across incoming inquiries and contact flows.
Governance emphasized playbook ownership and escalation procedures, with marketing and support functions coordinating bot scripts and handoff rules. Operationalizing the Drift AI Chatbot required ongoing updates to conversational content and defined workflows for human agent intervention and conversation oversight.
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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ServiceTitan Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2023 | 2023 |
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ServiceTitan Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2013 | 2013 |
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Event Management | Collaboration |
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2020 | 2020 |
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ServiceTitan Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2020 | 2020 |
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ServiceTitan CRM
ServiceTitan ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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ServiceTitan PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management, iPaaS (Integration Platform as a Service) | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2015 | 2015 |
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Transactional Email | PaaS |
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2015 | 2015 |
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ServiceTitan IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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ServiceTitan CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at ServiceTitan
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Co-Founder, CEO | CXO | Finance | |
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Co-Founder, Product | CXO | Finance | |
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Head of Business Development and Strategic Partnerships | Director | Finance | |
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VP Finance | VP | Finance | |
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CFO | CXO | Finance | |
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Vice President Finance | VP | Finance | |
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Senior Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Director of Software Engineering | Director | IT | |
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Apps Being Evaluated by ServiceTitan Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from ServiceTitan IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the ServiceTitan digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD ServiceTitan Technographics
ServiceTitan is a Professional Services organization based in United States,
with around 3049 employees and annual revenues of $772.0 million.
ServiceTitan operates a diverse technology stack with applications such as
Sage Intacct, Culture Amp and Drift AI Chatbot,
covering areas like ERP Financial, Employee Experience and Chatbots and Conversational AI.
ServiceTitan has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sage, Culture Amp and Drift.
ServiceTitan recently adopted applications including
Fullstory Workforce in 2025, Fullstory Mobile Analytics in 2023 and Gainsight Staircase AI in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ServiceTitan’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates ServiceTitan’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ServiceTitan technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.