Sfr France
16 Rue du General Alain de Boissieu,
Paris, 75015,
France
Paris, 75015,
France
33 1-85-06-00-00
Communications
Sfr France Technographics
Sfr France Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sfr France and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8000 Sfr France employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sfr France has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2024, Cross CRM Listener LMS for Learning and Development in 2021, NetCracker BSS/OSS for OSS/BSS in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sfr France is running and its propensity to invest more and deepen its relationship with SAP , KDS Neo , Customer Square or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sfr France revenues, which have grown to $12.95 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sfr France intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sfr France Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP Financial Management | Applium | 2024 | 2024 |
In 2024, Sfr France implemented SAP ERP ECC 6.0 as its ERP Financial platform. The deployment targeted commercial and distribution operations supporting SFR Distribution, the Espace SFR retail network that operates 322 stores across France and serves both consumer and business customers.
SAP ERP ECC 6.0 was configured in an SAP ECC6 environment with explicit use of FI, CO, SD and MM modules to manage core financial accounting, controlling, sales distribution and materials management capabilities. The implementation emphasized ledger and controlling structures, sales order processing and inventory management workflows consistent with ERP Financial functional design.
Applium served as the system integrator for the rollout, aligning SAP ECC6 modules to SFR Distribution operational needs. The SAP ERP ECC 6.0 environment supports transactional posting, order to cash execution, inventory movements and procure to pay processes across store operations and central finance teams.
Governance incorporated centralized finance and distribution process ownership, master data stabilization and staged rollouts across the national store network and central offices. SFR Distribution operates with 2,764 employees and recorded 338.4 million euros in THAT for 2020, reflecting the operational scope covered by the SAP ERP ECC 6.0 implementation.
|
|
|
|
|
ERP Financial | ERP Financial Management |
|
2024 | 2024 |
|
|
|
|
|
ERP Financial | ERP Financial Management |
|
2024 | 2024 |
|
|
|
|
|
Expense Management | ERP Financial Management |
|
2013 | 2013 |
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Customer Square | Legacy | Cross CRM Listener LMS | Learning and Development | HCM | n/a | 2021 | 2021 |
In 2021 Sfr France implemented Cross CRM Listener LMS as part of its Learning and Development tooling to support customer service quality and agent training. Customer Square lists Sfr France as a Cross CX customer using the platform for CRM quality monitoring and to drive agent training across its French contact centers.
The deployment centers on the Cross CRM Listener LMS Listener LMS module and the vendor stated integrated quality monitoring and learning management capabilities. Configuration work focused on pairing quality monitoring outcomes with learning workflows, configuring course catalogs and automated assignment rules, and enabling coaching and assessment sequences tied to CRM interaction reviews. The narrative restates Cross CRM Listener LMS to reflect the application footprint in Learning and Development and the use of standard LMS capabilities such as enrollment, progress tracking, and learning transcripts.
Integrations emphasize linking CRM quality monitoring to the learning environment, enabling training triggers from QA findings and surfacing learning status within contact center operational dashboards. Operational coverage is described as the French contact centers and the customer service organization, with governance implemented around trainer and supervisor access, learning assignment approval workflows, and centralized oversight of course content. Vendor materials assert measurable time savings and improved CX oversight as outcomes from the Cross CRM Listener LMS deployment.
|
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NEC Corporation | Legacy | NetCracker BSS/OSS | OSS/BSS | ERP Services and Operations | n/a | 2013 | 2014 |
In 2013 Sfr France implemented NetCracker BSS/OSS to introduce a unified OSS/BSS platform supporting core communications operations, including service fulfillment, assurance, billing and customer management. The introduction of NetCracker BSS/OSS placed the application at the center of Sfr France's operational support and business support tooling for network and commercial processes.
The deployment focused on OSS/BSS functional areas typical for the category, including service provisioning and order management, inventory and resource management, fault and performance management, and billing and customer management. NetCracker BSS/OSS was configured to support catalog driven product definitions and orchestration workflows, aligning lifecycle management across product, order and assurance domains.
Operational coverage targeted Sfr France's network operations, service assurance and commercial billing domains, bringing IT and operations teams onto a single OSS/BSS platform. The implementation scope reflected requirements consistent with a national communications provider of Sfr France's size and industry profile.
Governance and process work emphasized centralized ownership of order to cash and assurance workflows, with cross functional orchestration between operational support and customer care functions. Vendor documentation lists Sfr France as a customer of NetCracker BSS/OSS in 2013, confirming the deployment and vendor relationship.
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2018 | 2018 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Intelligent Document Processing | Content Management |
|
2005 | 2005 |
|
SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Inventory Management | SCM |
|
2024 | 2024 |
|
|
|
|
|
Supply Chain Management | SCM |
|
2024 | 2024 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2011 | 2011 |
|
SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Sales Performance Management | SPM |
|
2010 | 2010 |
|
TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Treasury Management | TRM |
|
2009 | 2010 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Cloud Storage | IaaS |
|
2010 | 2010 |
|
IT Decision Makers and Key Stakeholders at Sfr France
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Sfr France Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Sfr France Technographics
Sfr France is a Communications organization based in France,
with around 8000 employees and annual revenues of $12.95 billion.
Sfr France operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Cross CRM Listener LMS and NetCracker BSS/OSS,
covering areas like ERP Financial, Learning and Development and OSS/BSS.
Sfr France has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Customer Square and NEC Corporation.
Sfr France recently adopted applications including
SAP ERP ECC 6.0 in 2024, SAP ERP ECC 6.0 - Controlling (CO) in 2024 and SAP ERP ECC 6.0 - Financial Accounting (FI) in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Sfr France’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Sfr France’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Sfr France technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.