Sharaf DG Energy
Al Hilal Building - Al Garhoud,
Dubai, x,
United Arab Emirates
Dubai, x,
United Arab Emirates
971 054 792 7886
Utilities
Sharaf DG Energy Technographics
Sharaf DG Energy Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sharaf DG Energy and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 9500 Sharaf DG Energy employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sharaf DG Energy has purchased the following applications: SAP S/4 HANA for ERP Financial in 2017, Freshdesk Messaging (Formerly Freshchat) for Chatbots and Conversational AI in 2019, Synerise for Analytics and BI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sharaf DG Energy is running and its propensity to invest more and deepen its relationship with SAP , Freshworks , Synerise or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sharaf DG Energy revenues, which have grown to $3.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sharaf DG Energy intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sharaf DG Energy Tech Stack and Enterprise Applications
Sharaf DG Energy ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | SAP ERP ECC 6.0 | SAP S/4 HANA | ERP Financial | ERP | n/a | 2017 | 2018 |
In 2017, Sharaf DG Energy implemented SAP S/4 HANA. The SAP S/4 HANA deployment served the company's ERP Financial requirements and replaced SAP ERP ECC 6.0.
The implementation emphasized core financial modules typical of ERP Financial projects, including general ledger, accounts payable, accounts receivable, fixed assets management, financial close orchestration and statutory reporting. Configuration work included chart of accounts consolidation, period close workflows and automated posting rules to support centralized accounting processes.
Integration architecture tied SAP S/4 HANA to Sharaf’s central SAP system using the Openbravo-SAP connector. The Openbravo-SAP connector carried transactional feeds into SAP S/4 HANA to enable centralized posting and reconciliation workflows between operational systems and the financial ledger.
Operational scope covered finance and accounting functions across Sharaf DG Energy in the United Arab Emirates, consolidating financial processes into the SAP S/4 HANA instance. Governance efforts centered on aligning chart of accounts and close governance to the new ERP Financial platform to support consistent reporting and control.
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Sharaf DG Energy AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshdesk Messaging (Formerly Freshchat) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Sharaf DG Energy implemented Freshdesk Messaging (Formerly Freshchat) on its website. The deployment positions Freshdesk Messaging (Formerly Freshchat) as the primary customer-facing conversational layer under the Chatbots and Conversational AI category.
The implementation is delivered as an embedded web chat widget, providing real-time messaging, automated bot responses, scripted reply templates, session handover to human agents, and conversation history for continuity. Functional capabilities align with Chatbots and Conversational AI patterns, including intent-driven automated messaging, canned responses for common inquiries, agent queueing and routing logic, and in-application analytics for conversation monitoring.
Operational scope focuses on the public website and customer service workflows within Sharaf DG Energy in the United Arab Emirates, supporting customer support and digital engagement teams. Governance emphasis is on chat routing and escalation workflows, standardized response templates, and aligning conversational content with existing customer service processes to ensure consistent handling across web channels.
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Sharaf DG Energy Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Synerise | Legacy | Synerise | Analytics and BI | Analytics and BI | n/a | 2020 | 2020 |
In 2020, Sharaf DG Energy implemented Synerise on its customer-facing website in the United Arab Emirates. The deployment uses Synerise to provide Analytics and BI capabilities for website behavioral instrumentation, customer segmentation, and dashboard reporting.
The Synerise implementation focuses on analytics collection and real time behavioral analysis, with configurable dashboards and segmentation workflows to support campaign targeting and site merchandising. Configuration includes tag based event capture and an event schema that feeds dashboards, segmentation layers, and analytics workflows within the Synerise platform.
Operational ownership is centered in digital marketing and e commerce teams, with Synerise supporting web analytics, customer engagement and campaign measurement across the Sharaf DG Energy site. Governance is organized around centralized dashboard review and segmentation controls to align measurement and audience strategies with marketing and commerce objectives.
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Sharaf DG Energy CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
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Sharaf DG Energy ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2021 | 2021 |
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Sharaf DG Energy PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Project Portfolio Management | PPM |
|
2020 | 2020 |
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Sharaf DG Energy IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Sharaf DG Energy
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Sharaf DG Energy Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Sharaf DG Energy IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Sharaf DG Energy digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Sharaf DG Energy Technographics
Sharaf DG Energy is a Utilities organization based in United Arab Emirates,
with around 9500 employees and annual revenues of $3.50 billion.
Sharaf DG Energy operates a diverse technology stack with applications such as
SAP S/4 HANA, Freshdesk Messaging (Formerly Freshchat) and Synerise,
covering areas like ERP Financial, Chatbots and Conversational AI and Analytics and BI.
Sharaf DG Energy has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Freshworks and Synerise.
Sharaf DG Energy recently adopted applications including
Adobe Marketing Cloud (ex Omniture) in 2021, Freshservice in 2021 and Synerise in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Sharaf DG Energy’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Sharaf DG Energy’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Sharaf DG Energy technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.