Signify N.V. Digital Transformation Initiatives

About the Customer

The company was formerly known as Philips Lighting N.V. and changed its name to Signify N.V. in May 2018. Signify is the world leader in connected LED products, systems, and services. The company operates in more than 70 countries and have 32,000 people worldwide,  generating sales of nearly $ 8 billion and invested $ 403 million in Research and Development in 2017.Signify serves professional and consumer markets, transforming urban spaces, communities, workplaces, stadiums, buildings, shopping malls and homes. Their products, systems and services help our customers to maximize energy use, drive efficiencies and deliver 

Scope and Challenges

One of the big advantages was the data integrations with SAP for great functionality and interconnected. Challenged by the changed in the customer's amount, today they want to be informed how they can improve the functionality of their system for example how to connect the system they are using with a smart home platform. In order to meet the expectations of their customers, they were looking for a reliable solution to provide better customer services. SAP Hybris Cloud able them to transform into surfaces oriented organizations.

They rolled out to a toll for a larger area in a shorter time frame and lower cost. From the beginning, their ambition was to have a global cloud replacing out old legacy systems, as they started to see the benefits of this tool,  immediately started to accelerate to all clouds based on the strongly amount of the markets.

Now they have worldwide insights of their complains and customer enquiries, of cost and speed of handling of customers services request. With this crucial data, they are able to improve customers services, products, and services.

Outcome and Implications

Supported by Acorel B.V. and SAP, Philips Lighting implemented SAP Hybris Cloud for Customer to replace various service applications and support the end-to-end complaint and services processes for the B2B and B2C channels. The new system improved product quality, reduced warranty costs, enabled service growth, and improved customer satisfaction.

The judges awarded this project a gold medal in the fast delivery category due to the dedicated project team comprised of the business user and IT, focused on sticking to SAP standards and followed the rule set at the kick-off meeting that good is good enough. This ensured the go-live of this complex project within seven months, paving the way for a successful global roll-out of the system in 60 countries in the following 18 months.


High Tech Campus 45
Eindhoven, 5656 AE , x
Netherlands
31 900 202 11 77
https://www.lighting.philips.com/
Industry Employees Revenue
Manufacturing Subscribe Subscribe

Enterprise Software and Cloud Applications Purchased by Signify N.V.


Vendor Old Product New Product Function Market Users VAR/SI When Live
SAP Legacy Applications SAP Cloud for Customer Customer Relationship Management CRM n/a Acorel B.V. 2017 2018

IT Decision Makers and Key Stakeholders at Signify N.V.


First Name Last Name Title Email Phone
Subscribe Subscribe Senior Director - Digital Transformation Leader Subscribe Subscribe
Subscribe Subscribe Chief Marketing Officer, Head of Alliances and Stratregy Subscribe Subscribe
Subscribe Subscribe Head of Market Procurement Subscribe Subscribe