Sitel UK
Floor 53, Earlsdon Park,First, 55 Butts Rd,
Coventry, CV1 3BH,
United Kingdom
Coventry, CV1 3BH,
United Kingdom
44 17 8927-7052
Professional Services
Sitel UK Technographics
Sitel UK Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sitel UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11654 Sitel UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sitel UK has purchased the following applications: SAP SuccessFactors Recruiting Marketing for Candidate Relationship Management in 2020, Drift AI Chatbot for Chatbots and Conversational AI in 2021, Cisco Webex Meetings for Audio Video and Web Conferencing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sitel UK is running and its propensity to invest more and deepen its relationship with SAP , Nice Systems , Drift or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sitel UK revenues, which have grown to $502.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sitel UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sitel UK Tech Stack and Enterprise Applications
Sitel UK HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Recruiting Marketing | Candidate Relationship Management | HCM | n/a | 2020 | 2021 |
In 2020, Sitel UK implemented SAP SuccessFactors Recruiting Marketing as its Candidate Relationship Management solution to support Talent Acquisition and HRIS operations. The deployment positioned SAP SuccessFactors Recruiting Marketing to centralize candidate engagement, talent pipelining and employer brand orchestration across the companys EMEA HR footprint.
Configuration emphasized Recruiting Marketing capabilities for talent pooling, campaign management, career site orchestration and candidate nurture workflows consistent with Candidate Relationship Management best practices. The implementation included profiling of candidate segments, automated nurture campaigns and career site content management to create repeatable inbound candidate flows into Recruiting Management and Onboarding processes.
Integrations were aligned with SAP SuccessFactors Recruiting Management, Onboarding, Employee Central and Compensation and Variable Pay modules, enabling candidate to hire dataflows and employee record provisioning across core HR systems. Operational coverage targeted Talent Acquisition, HR Operations and regional HRIS delivery teams across EMEA, reflecting Sitel Groups BPO operating model and regional delivery structure.
Governance and rollout were managed through a regional HRIS delivery model under the Manager IT HRIS Systems Regional Delivery function, with program level change management and HR policy alignment across EMEA. Implementation governance emphasized staged regional rollouts, integration handoffs between Recruiting Marketing, Recruiting Management and Employee Central, and formalized ownership for campaign and candidate data governance.
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Compensation Management | HCM |
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2020 | 2021 |
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Core HR | HCM |
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2020 | 2021 |
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Onboarding | HCM |
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2020 | 2021 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2021 |
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Workforce Management | HCM |
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2016 | 2017 |
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Sitel UK AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Sitel UK deployed Drift AI Chatbot as a customer engagement layer on its public website. The Drift AI Chatbot implementation is categorized as Chatbots and Conversational AI and was instrumented to provide automated conversational entry points for web visitors.
The implementation uses Drift Custom Chatbot capabilities to engage website users in automated conversations, persist anonymous identifier tokens and recall prior chat inputs across visits. The deployment relies on cookies driftt_aid and drift_aid to tie a website user to a profile within the Drift system and on drift_campaign_refresh to enable timebound campaign-driven engagement flows, with token retention detailed at two years for profile cookies and 30 minutes for campaign refresh cookies.
Operational integrations are explicit in the implementation notes, including Drift Intel working with 6Sense to ingest firmographic signals for account identification and personalized messaging. Web analytics and CRM touchpoints are present in the site cookie map, with HubSpot identity cookies and Google Analytics properties capturing session and user identifiers to support tracking and attribution of chatbot interactions. The public site architecture uses Cloudflare for bot mitigation and Amazon Elastic Load Balancing to manage session routing, which together influence availability and bot traffic management for the chatbot experience.
Governance for the chatbot is tied to the site consent framework, with iubenda cookie banner controls distinguishing necessary cookies from marketing cookies and allowing users to opt out of marketing cookies that enable Drift engagement. The implementation therefore operates within cookie consent gating, and the chatbot’s marketing cookie status and retention settings drive how the solution surfaces personalized messages to marketing, demand generation and sales functions.
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Natural Language Processing | AI-Powered Application |
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2020 | 2020 |
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Sitel UK Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, Sitel UK deployed Cisco Webex Meetings. Sitel UK adopted Cisco Webex Meetings for Audio Video and Web Conferencing to provide embedded, browser-accessible meeting capability on its public website and to support internal collaboration and customer-facing interactions.
The implementation uses Cisco Webex Meetings as a cloud-hosted SaaS meeting platform, leveraging browser-based clients and standard conferencing capabilities including scheduled and ad hoc video meetings, screen sharing, recording, participant controls, and meeting registration or join flows embedded on site. Operational scope covers customer-facing teams and internal collaboration across Sitel UK's UK operations, with deployment oriented around web integration and IT governance for meeting provisioning and access controls.
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Sitel UK Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2020 | 2020 |
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Sitel UK CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Call Center | CRM |
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2021 | 2021 |
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Call Center | CRM |
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2018 | 2018 |
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Call Tracking and Recording | CRM |
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2016 | 2017 |
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CRM | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2016 | 2017 |
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Customer Support | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sitel UK ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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Sitel UK IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Sitel UK CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Sitel UK
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of HR, UK | Director | HR | |
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Human Resources Director | Director | HR | |
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Global HRIS Director, Information Technology | Director | HR | |
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Manager IT - HRIS Systems Regional Delivery | Manager | HR | |
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Director, Global IT PMO | Director | IT | |
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Head of Operations - Sales, Customer Service & Collections | Director | Customer Service | |
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Customer Service Team Manager | Manager | Customer Service | |
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Call Center Manager | Manager | Customer Service | |
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Customer Experience Manager | Manager | Customer Service | |
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Customer Relations Manager | Manager | Customer Service | |
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Customer Service Team Manager | Manager | Customer Service | |
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Customer Care Manager | Manager | Customer Service | |
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Apps Being Evaluated by Sitel UK Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Sitel UK IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Sitel UK digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Sitel UK Technographics
Sitel UK is a Professional Services organization based in United Kingdom,
with around 11654 employees and annual revenues of $502.0 million.
Sitel UK operates a diverse technology stack with applications such as
SAP SuccessFactors Recruiting Marketing, Drift AI Chatbot and Cisco Webex Meetings,
covering areas like Candidate Relationship Management, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Sitel UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Drift and Cisco Systems.
Sitel UK recently adopted applications including
Zendesk Service in 2022, Drift AI Chatbot in 2021 and Cisco Webex Meetings in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Sitel UK’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Sitel UK’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Sitel UK technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.