SM Prime Holdings
10/F Mall of Asia Arena Annex Building,Coral Way cor. J.W. Diokno Boulevard,Mall of Asia Complex,
Pasay, 1300,
Philippines
Pasay, 1300,
Philippines
632 8891 0307
Construction and Real Estate
SM Prime Holdings Technographics
SM Prime Holdings Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by SM Prime Holdings and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8000 SM Prime Holdings employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that SM Prime Holdings has purchased the following applications: Microsoft 365 for Collaboration in 2019, Adobe Experience Cloud for Customer Experience in 2021, Atlassian Jira Service Desk for IT Service Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SM Prime Holdings is running and its propensity to invest more and deepen its relationship with Microsoft , Adobe Systems , Atlassian or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SM Prime Holdings revenues, which have grown to $773.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SM Prime Holdings intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
SM Prime Holdings Tech Stack and Enterprise Applications
SM Prime Holdings Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, SM Prime Holdings implemented Microsoft 365 as its Collaboration platform. The deployment targets the companys corporate and property operations in the Philippines, aligning a workforce of approximately 8000 employees to a unified cloud collaboration environment.
The Microsoft 365 implementation centers on core Collaboration capabilities including Exchange Online for corporate email, SharePoint Online for intranet and document libraries, Microsoft Teams for real time communication and meetings, OneDrive for personal file sync, and the Office productivity applications. The architecture reflects a tenant based cloud deployment model with centralized tenant administration, role based access controls, and license management aligned to user groups.
SM Prime surfaces Microsoft 365 on its public website indicating that corporate content and collaboration references are integrated with external facing channels. Operational coverage includes content publication and internal collaboration workflows that are anchored in Microsoft 365 capabilities across corporate communications and property management functions.
Governance for the implementation is organized around Microsoft 365 tenant administration, license provisioning, collaboration policy configuration, and identity and access management via Microsoft identity services. Ongoing operational controls emphasize content lifecycle and access governance consistent with enterprise Collaboration platform practices.
|
SM Prime Holdings CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Cloud | Customer Experience | CRM | n/a | 2021 | 2021 |
In 2021, SM Prime Holdings implemented Adobe Experience Cloud for Customer Experience on its corporate website. Adobe Experience Cloud is used to instrument the web property and support the companys digital marketing and online customer engagement workflows.
The deployment leverages cloud-hosted Adobe Experience Cloud capabilities, with implementation focused on web tagging, analytics, content management, personalization, and campaign orchestration. Configuration centers on centralized content delivery and audience segmentation, aligning site-level content management with analytics-driven personalization and A/B testing workflows.
Operational responsibility sits with digital marketing and web governance teams, who use Adobe Experience Cloud to coordinate content publishing, segment definitions, and campaign execution across the site. Governance emphasizes marketing operations control and technical stewardship for web instrumentation, ensuring consistent tagging, consent handling, and content rollout practices for Customer Experience.
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SM Prime Holdings ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2022 | 2022 |
In 2022, SM Prime Holdings deployed Atlassian Jira Service Desk as an IT Service Management solution on its website. SM Prime Holdings is a Philippines-based construction and real estate company with approximately 8,000 employees, and the website-hosted deployment establishes a centralized intake channel for IT and corporate service requests.
The implementation of Atlassian Jira Service Desk focused on standard IT Service Management functional modules including a customer-facing request portal, incident and request ticketing, a service request catalog, SLA tracking, and knowledge base integration. Configurations emphasized structured request types, customizable workflows, role-based queues, and automation rules for triage and notification consistent with IT Service Management best practices.
Operational coverage centers on web-based intake accessible to employees and external stakeholders via the corporate site, with administration managed by IT and shared service teams. Governance measures associated with the rollout include defined service owners, request routing rules, and SLA policy enforcement to standardize escalation and fulfillment workflows.
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SM Prime Holdings IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at SM Prime Holdings
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by SM Prime Holdings Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from SM Prime Holdings IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the SM Prime Holdings digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD SM Prime Holdings Technographics
SM Prime Holdings is a Construction and Real Estate organization based in Philippines,
with around 8000 employees and annual revenues of $773.0 million.
SM Prime Holdings operates a diverse technology stack with applications such as
Microsoft 365, Adobe Experience Cloud and Atlassian Jira Service Desk,
covering areas like Collaboration, Customer Experience and IT Service Management.
SM Prime Holdings has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Adobe Systems and Atlassian.
SM Prime Holdings recently adopted applications including
Atlassian Jira Service Desk in 2022, Cloudflare CDN in 2022 and Adobe Experience Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of SM Prime Holdings’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates SM Prime Holdings’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete SM Prime Holdings technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.