Baltimore, 21235, MD,
United States
Social Security Administration Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Social Security Administration and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 59591 Social Security Administration employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Social Security Administration has purchased the following applications: Broadcom Panvalet for Library Management in 2009, Cisco Webex Meetings for Audio Video and Web Conferencing in 2022, Granicus govDelivery for Citizen Engagement in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Social Security Administration is running and its propensity to invest more and deepen its relationship with Broadcom , Cisco Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Social Security Administration revenues, which have grown to $2.85 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Social Security Administration intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Broadcom | Legacy | Broadcom Panvalet | Library Management | ERP Services and Operations | n/a | 2009 | 2009 |
In 2009, the Social Security Administration implemented Broadcom Panvalet as a Library Management solution for mainframe source and job stream control in its U.S. public-sector social services and benefits processing environment. Documented terminal-access procedures from an Arizona Department of Economic Security source list PANVALET-Library as a named system for which staff request access, indicating SSA-related use for mainframe source and library access and control. This placement ties Broadcom Panvalet to operational support of case and benefits processing workflows.
Broadcom Panvalet was deployed to provide core library management capabilities including centralized source code storage, job stream and control module management, and controlled check-in and check-out of mainframe artifacts. Configuration emphasis aligns with Library Management functional patterns such as cataloging of objects, enforced access controls, and versioned storage for batch jobs and COBOL or assembler source typically associated with mainframe application maintenance. The narrative restates Broadcom Panvalet and its role in managing mainframe source libraries for SSA use.
Operational governance is reflected in terminal-access request workflows where PANVALET-Library appears as a specific access item, implying formalized access provisioning and audit-aware entitlement processes tied to SSA activities. The cited evidence is limited to access and procedures documentation rather than explicit technical integration listings, so integrations are described only as the system of record for mainframe source and job stream artifacts referenced by terminal access controls. Broadcom Panvalet supported the business functions of case handling and benefits processing by serving as the repository and access-control point for mainframe source and job stream artifacts used in SSA operations.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2022 | 2022 |
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Collaboration | Collaboration |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Granicus | Legacy | Granicus govDelivery | Citizen Engagement | CRM | n/a | 2015 | 2015 |
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2002 | 2002 |
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Tag Management | CRM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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Application Performance Management | ITSM |
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2022 | 2022 |
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Application Performance Management | ITSM |
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2022 | 2022 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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