Serco
16 Bartley Wood Business Park Bartley Way,
Hook, RG27 9UY,
United Kingdom
Hook, RG27 9UY,
United Kingdom
44 12 5674-5900
Professional Services
Serco
List of Software Implementations where Serco is Reseller or System Integrator
Serco, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Serco collaboration with software players such as SAP, UNIT4 and IBM empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Serco is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
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| Serco | UNIT4 | Unit4 Business World | ERP Financial | ERP |
| Serco | IBM | IBM Tririga Real Estate Management | Facility Management | ERP Services and Operations |
List of Software Implementations where Serco is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Hertfordshire County Council | Government | 8000 | $1.6B | United Kingdom | SAP | SAP ERP ECC 6.0 | ERP Financial | 2011 |
In 2011 Hertfordshire County Council implemented SAP ERP ECC 6.0 to support ERP Financial workloads across finance and HR functions. The deployment was delivered with Serco as the systems integrator and is managed by an internal SAP Team within the Resources directorate.
The implementation of SAP ERP ECC 6.0 covers core finance and human capital capabilities, including Finance, Purchasing, Payroll, Personnel Records, Accounts Payable and Accounts Receivable, and centralized reporting solutions. Technical delivery emphasizes ABAP development, NetWeaver Portal and Webdynpro components, with configuration, system administration and scripted testing performed inside a structured change controlled environment.
Operational integration includes coordination with third party suppliers for interfaces and with internal service teams, notably the SAP Helpdesk and a Test and Release Manager, to support business as usual and enhancements. The role profile indicates ongoing maintenance and feature delivery by SAP Development Consultants who produce both technical and non-technical documentation, support user acceptance testing and collaborate with stakeholders across Stevenage hybrid sites and the wider Resources directorate.
Governance is organized around the SAP Team Lead and a multidisciplinary governance model, with configuration ownership, change control processes and documented testing and release activities. The deployment ties Hertfordshire County Council, SAP ERP ECC 6.0, ERP Financial and business functions such as Finance, Purchasing, Payroll and Human Resources into a managed operational model, supported by Serco and internal SAP specialists.
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Lincolnshire County Council | Government | 12193 | $597M | United Kingdom | UNIT4 | Unit4 Business World | ERP Financial | 2024 |
In 2015 Lincolnshire County Council implemented Unit4 Business World as its ERP Financial platform to consolidate core back office functions across the authority. The implementation positioned Unit4 Business World to serve council-wide Finance, Logistics, HR, Payroll and Pensions services, establishing a single application of record for transactional finance and personnel data.
The Unit4 Business World deployment includes configured modules for general ledger and accounts payable/receivable, logistics and procurement workflows, human resources and payroll, and pensions administration. Configuration focused on public sector operating patterns, integrating payroll and pensions processing with HR employee records and finance posting logic to support routine transaction processing and month end activities.
Serco acted as the SI VAR and provides ongoing management of Unit4 Business World, delivering system administration, upgrade coordination and operational support to council teams. Governance for the platform centralized core back office workflows under a system owner model, aligning finance and HR business processes and creating a single governance forum for change requests, release planning and operational incident handling.
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Social Security Administration | Government | 52100 | $1377.5B | United States | IBM | IBM Tririga Real Estate Management | Facility Management | 2022 |
In 2022, the Social Security Administration implemented IBM Tririga Real Estate Management as its Facility Management platform. The deployment positioned IBM Tririga Real Estate Management as a centralized system of record for property-level data and security assessment artifacts across SSA real estate operations.
Configuration work focused on property assessment capture and organization metadata management, with modules configured to record discrete assessment factors and characteristics as structured data points. Development and configuration efforts included enhancements and updates to assessment forms, data validation rules, and data import routines that maintain the fidelity of property records.
Serco provided ongoing technical business analyst support for the Tririga environment, delivering MREF/TRIRIGA analyst services to develop, configure, and enhance the application. Operational coverage centers on facilities and real estate business functions that manage property inventories and security assessments, with the solution used as the authoritative repository for assessment outcomes and related metadata.
Governance and process changes emphasized keeping organization metadata current, accomplished through scheduled data import processes and patch helper utilities that align system metadata with organizational structure changes. Workstreams combine application configuration, data lifecycle routines, and analyst-driven updates to preserve data integrity for facility management and security assessment workflows.
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Government | 689000 | $209.6B | United States | IBM | IBM Tririga Real Estate Management | Facility Management | 2019 |
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IT Decision Makers and Key Stakeholders at Serco
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HR Director, Defence & Europe | Director | HR | |
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Chief Human Resources Officer | CXO | HR | |
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Director, Workforce Management | Director | HR | |
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Payroll and HR Support Manager | Manager | HR | |
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HR Transformation Manager, People Services | Manager | HR | |
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Group CIO | CXO | Finance | |
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Head of Data Analytics & Reporting | Director | IT | |
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Enterprise Applications Director | Director | IT | |
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Group Chief Data Officer | CXO | IT | |
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Group Head of Digital Marketing and Brand | Director | Marketing | |
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Head of Core Services, ITS - Corporate Shared Services | Director | IT | |
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Chief People Officer | CXO | HR | |
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HR Director - People & Performance UK & Europe | Director | HR | |
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Group Tax Manager | Manager | Finance | |
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Managing Director - Customer Insight and Integrated Services | Director | Customer Service | |
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Head Of Customer Service | Director | Customer Service | |
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Head Of Customer Service | Director | Customer Service | |
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Service and Operations Director | Director | Operations | |
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Contact Center Team Lead | Manager | Customer Service | |
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Customer Support Manager | Manager | Customer Service | |
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Contact Center Team Manager | Manager | Customer Service | |
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Customer Service Manager | Manager | Customer Service | |
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Global HRIS Change Lead | Manager | HR | |
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Global HRIS Change Lead | Manager | HR | |
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CFO UK and Europe | CXO | Finance | |
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Head of HR | Director | HR | |
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SAP Senior Delivery Manager | Manager | IT | |
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SAP Finance Functional Lead | Manager | IT | |
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Global HR Systems and Data Director | Director | HR | |
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Head of HR Transactional Services | Director | HR | |
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Head of Human Resources | Director | HR | |
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Group Chief People and Culture Officer | CXO | HR | |
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Payroll Administrator | Manager | Finance | |
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IT/Salesforce Administrator | Manager | Marketing | |
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Buyer Intent: Companies Evaluating Serco Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Serco software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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| No data found | ||||||||
Serco System Integrator / VAR Profile
Serco is a system integrator and technology consulting firm headquartered in Hook, United Kingdom, with approximately 50000 employees and annual revenues of $6.2B.
Serco implements and supports enterprise applications across markets such as ERP and ERP Services and Operations.
APPS RUN THE WORLD tracks 4 verified Serco software implementations across industries and regions, including: Hertfordshire County Council where Serco implemented SAP ERP ECC 6.0, Lincolnshire County Council where Serco implemented Unit4 Business World, and Social Security Administration where Serco implemented IBM Tririga Real Estate Management.
Serco has a strategic VAR/SI partnership with SAP, UNIT4 and IBM, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Serco partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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