Softcat
Solar House Fieldhouse Lane, Marlow,
Buckinghamshire, SL7 1LW,
United Kingdom
Buckinghamshire, SL7 1LW,
United Kingdom
44 16 2840-3403
Professional Services
Softcat Technographics
Softcat Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Softcat and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2315 Softcat employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Softcat has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2023, Benefex OneHub | Benefits for Benefits Administration in 2019, Drift AI Chatbot for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Softcat is running and its propensity to invest more and deepen its relationship with Oracle , Benefex, a Zellis Company , Drift or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Softcat revenues, which have grown to $1.28 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Softcat intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Softcat Tech Stack and Enterprise Applications
Softcat ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | Sansa Solutions | 2023 | 2023 |
In 2023 Softcat implemented Oracle NetSuite ERP as its ERP Financial platform to consolidate financial operations and reporting across the UK and Ireland professional services business. The project was positioned as a full ERP transformation and Softcat engaged Sansa Solutions to augment internal resources, providing project management, expert NetSuite consultancy, and tailored training services prior to Go Live.
Sansa Solutions configured Oracle NetSuite ERP with a focus on financial management workflows, bespoke searches and reports, and end-user enablement. The engagement emphasized identification and remediation of system errors and pain points, and Sansa produced personalized training material and facilitated accelerated end-user training so Softcat staff could adopt core financial processes and reporting in NetSuite.
Operational coverage centered on finance and accounts teams, with cross-functional coordination to keep the implementation on schedule up to Go Live. Governance and process change were driven by a combination of Softcat internal change resources and Sansa Solutions, with Sansa delivering ongoing support and continuing to address individualized needs through bespoke reporting and training.
Outcomes explicitly stated in the engagement include expedited training, successful end-user adoption where Softcat staff gained confidence navigating Oracle NetSuite ERP, and an ongoing support relationship with Sansa Solutions to maintain personalized NetSuite capabilities and reporting.
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Softcat HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Benefex, a Zellis Company | Legacy | Benefex OneHub | Benefits | Benefits Administration | HCM | n/a | 2019 | 2020 |
In 2019 Softcat implemented Benefex OneHub | Benefits as its Benefits Administration platform, bringing a centralized employee benefits experience to the company. The deployment targeted HR and Total Rewards processes and positioned Benefex OneHub | Benefits to manage enrollment and ongoing benefits lifecycle activities for Softcat employees in the United Kingdom.
Benefex OneHub | Benefits was configured to provide employee self service with structured enrollment workflows, benefits communications, eligibility management, and reporting capabilities typical of Benefits Administration solutions. Configuration work focused on user access, benefit plan setup, enrollment event handling, and benefits communications to support annual enrollment and life change events.
The implementation was executed as a cloud-hosted benefits administration platform with operational ownership in HR and Total Rewards, reflecting a centralized model for benefits policy, employee engagement, and benefits operations. Rollout planning emphasized phased user adoption, targeted communications, and integration of standard benefits administration workflows into existing HR operating procedures.
Softcat representatives Lillie Davies and Charlotte Scrace reported success on OneHub and shared their experience at the Benefex 2020 Forum, framing governance and ongoing benefits communications as critical to adoption. Governance was led by HR and Total Rewards teams, with process adjustments to enrollment and communications workflows to support the new platform.
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Softcat AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Softcat deployed Drift AI Chatbot on its public website as a Chatbots and Conversational AI implementation. The Drift AI Chatbot was positioned as the primary conversational interface for customer facing engagement on Softcat's United Kingdom website, supporting lead capture and pre sales qualification across commercial and marketing touchpoints.
The Drift AI Chatbot implementation included conversational AI workflows, intent detection, natural language responses, proactive messaging, scripted qualification paths, and handoffs to human agents, reflecting standard Chatbots and Conversational AI functional modules. Operational ownership was aligned to commercial and digital teams, with configuration focused on a website embed experience, conversational content management, and escalation rules to govern agent takeover and ongoing script refinement.
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Softcat Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Softcat Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2023 | 2023 |
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Web Content Management | Content Management |
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2021 | 2021 |
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Softcat CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics, Lead Generation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Softcat ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2021 | 2021 |
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Softcat IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Softcat CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2013 | 2013 |
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Security Orchestration, Automation, and Response (SOAR) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Softcat
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Softcat Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Softcat IT executives and key decision makers. This section highlights Softcat's latest recorded technology evaluations, including For-Sight CRM Platform for CRM on 2026-01-21, ACI Payments for Payment Processing on 2026-01-15, and SAP S/4 HANA for ERP Financial on 2025-03-24. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Softcat digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Softcat Technographics
Softcat is a Professional Services organization based in United Kingdom,
with around 2315 employees and annual revenues of $1.28 billion.
Softcat operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Benefex OneHub | Benefits and Drift AI Chatbot,
covering areas like ERP Financial, Benefits Administration and Chatbots and Conversational AI.
Softcat has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Benefex, a Zellis Company and Drift.
Softcat recently adopted applications including
Oracle NetSuite ERP in 2023, DocuSign eSignature in 2023 and Drift AI Chatbot in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Softcat’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Softcat’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Softcat technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.