Tokyo, 160-8338,
Japan
Sompo Japan Nipponkoa Technographics
Sompo Japan Nipponkoa Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sompo Japan Nipponkoa and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 18270 Sompo Japan Nipponkoa employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sompo Japan Nipponkoa has purchased the following applications: Google Workspace (Formerly Google G-Suite) for Collaboration in 2015, Salesforce Service Cloud for Customer Support in 2015, Google Cloud Platform (GCP) for Application Hosting and Computing Services in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sompo Japan Nipponkoa is running and its propensity to invest more and deepen its relationship with Google , Salesforce , Geniee or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sompo Japan Nipponkoa revenues, which have grown to $20.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sompo Japan Nipponkoa intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sompo Japan Nipponkoa Tech Stack and Enterprise Applications
Sompo Japan Nipponkoa Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Sompo Japan Nipponkoa implemented Google Workspace (Formerly Google G-Suite) to provide enterprise Collaboration capabilities. The deployment used Google Apps for Business for web-facing services and configured core Collaboration modules including corporate email, enterprise calendaring, Drive-based document collaboration, and the Google Admin console for user and policy management. Configuration emphasized centralized account administration, mailbox routing, and shared drive structures to support document versioning and team-based workflows.
Operational coverage extended across the corporate workforce supporting business functions such as claims processing, underwriting, finance, and corporate communications, with systems accessible through browser and mobile clients. Governance prioritized administrative controls and policy-driven access provisioning via the Google Workspace Admin console and native Collaboration controls to standardize collaboration and information sharing. Sompo Japan Nipponkoa Google Workspace (Formerly Google G-Suite) Collaboration consolidated email and document collaboration capabilities for the insurer.
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Sompo Japan Nipponkoa CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Salesforce Sales Cloud | Salesforce Service Cloud | Customer Support | CRM | Direct from vendor | 2015 | 2015 |
In 2015, Sompo Japan Nipponkoa implemented Salesforce Service Cloud as its Customer Support solution. The Salesforce Service Cloud deployment was cloud based and provisioned directly by the vendor, and it replaced the company's prior Salesforce Sales Cloud instance to consolidate support tooling.
Salesforce Service Cloud was configured to deliver core Customer Support capabilities including case management, a consolidated service console, knowledge management, omni channel routing, workflow automation for case triage, SLA tracking, and service reporting. Configuration emphasized service workflows, queue management, and agent productivity features typical of the Customer Support category.
The implementation preserved continuity of customer and account data with Salesforce Sales Cloud to maintain a single customer profile across sales and service, while centralizing case records and service interactions in Service Cloud. Operational scope focused on customer service and claims handling teams in Japan, with cloud delivery enabling centralized administration and roles based access controls.
Governance was established through vendor led configuration and standardization of service processes, including case assignment rules, escalation paths, and permissions. The rollout centralized support governance and standardized incident workflows within Salesforce Service Cloud.
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sompo Japan Nipponkoa IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Cloud Platform (GCP) | Application Hosting and Computing Services | IaaS | n/a | 2018 | 2018 |
In 2018 Sompo Japan Nipponkoa implemented Google Cloud Platform as its Application Hosting and Computing Services solution for its public web properties, and the company uses Google on its website for hosting and application delivery. The deployment decision named Google Cloud Platform explicitly and positions the platform as the primary cloud layer supporting customer-facing digital channels and underlying application workloads.
The implementation centers on standard Google Cloud Platform functional capabilities for application hosting and computing, including compute instances and container hosting, object storage for web assets, global load balancing and networking, and identity and access controls for operational governance. Operational coverage focuses on corporate IT and digital channels, with governance framed around cloud access controls, monitoring and logging, and centralized provisioning workflows to manage site deployments and application lifecycle in the Application Hosting and Computing Services category.
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Content Delivery Network | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Sompo Japan Nipponkoa
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Sompo Japan Nipponkoa Executives
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