Maitland, 32751, FL,
United States
Southern Home Services Technographics
Southern Home Services Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Southern Home Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 Southern Home Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Southern Home Services has purchased the following applications: KnowBe4 HRM+ for Learning and Development in 2025, GoDaddy Webmail for Collaboration in 2019, ServiceTitan Contact Center Pro for Call Center in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Southern Home Services is running and its propensity to invest more and deepen its relationship with KnowBe4 , GoDaddy , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Southern Home Services revenues, which have grown to $96.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Southern Home Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Southern Home Services Tech Stack and Enterprise Applications
Southern Home Services HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| KnowBe4 | Legacy | KnowBe4 HRM+ | Learning and Development | HCM | n/a | 2025 | 2025 |
|
Southern Home Services Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoDaddy | Legacy | GoDaddy Webmail | Collaboration | Collaboration | n/a | 2019 | 2019 |
|
|
|
|
|
Collaboration | Collaboration |
|
2022 | 2022 |
|
|
|
|
|
Collaboration | Collaboration |
|
2025 | 2025 |
|
Southern Home Services CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceTitan | Legacy | ServiceTitan Contact Center Pro | Call Center | CRM | n/a | 2025 | 2025 |
In 2025, Southern Home Services implemented ServiceTitan Contact Center Pro to centralize inbound calls across 26 brands and a centralized call center in Orlando. The deployment was a Call Center CRM and contact-center deployment serving the U.S. South/Southeast and focused on consolidating scheduling and booking workflows into a single operational platform.
ServiceTitan Contact Center Pro was configured to enforce centralized call routing, unified booking workflows, and AI Voice Agents to handle overflow and after-hours booking. The deployment leveraged AI Voice Agents for overflow and after-hours booking to extend booking capacity and to support CSR efficiency and scalability, while CSRs continued to handle higher complexity contacts and exceptions.
Operational coverage included all customer contact functions across 26 brands routed into the Orlando center, impacting call center operations, customer service representatives, and scheduling teams across the U.S. South/Southeast. The implementation unified CRM contact and booking processes to support consistent customer interactions and centralized appointment creation across multiple brand lines.
Rollout governance standardized booking rules and agent workflows across the portfolio and operationalized AI-assisted overflow handling as part of after-hours coverage. The program contributed to nearly a 13% increase in call booking rates and delivered reported improvements in CSR efficiency and scalability.
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2025 | 2025 |
|
|
|
|
|
Marketing Automation | CRM |
|
2024 | 2024 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2022 | 2022 |
|
|
|
|
|
Tag Management | CRM |
|
2022 | 2022 |
|
Southern Home Services IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2023 | 2023 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2026 | 2026 |
|
|
|
|
|
Domain Name System (DNS) | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Domain Name System (DNS) | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Network Management and Monitoring | IaaS |
|
2022 | 2022 |
|
Southern Home Services CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2023 | 2023 |
|
|
|
|
|
Secure Email Gateways (SEGs), Archive as a Service (AaaS) | CyberSecurity |
|
2022 | 2022 |
|
IT Decision Makers and Key Stakeholders at Southern Home Services
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Southern Home Services Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||