List of ServiceTitan Contact Center Pro Customers
Glendale, 91203, CA,
United States
Since 2010, our global team of researchers has been studying ServiceTitan Contact Center Pro customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceTitan Contact Center Pro for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceTitan Contact Center Pro for Call Center include: Southern Home Services, a United States based Construction and Real Estate organisation with 300 employees and revenues of $96.0 million, Superior Plumbing Svc, a United States based Construction and Real Estate organisation with 18 employees and revenues of $2.0 million, Bonney Plumbing, a United States based Construction and Real Estate organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using ServiceTitan Contact Center Pro, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServiceTitan Contact Center Pro customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Bonney Plumbing | Construction and Real Estate | 10 | $1M | United States | ServiceTitan | ServiceTitan Contact Center Pro | Call Center | 2025 | n/a | In 2025 Bonney Plumbing implemented ServiceTitan Contact Center Pro to centralize customer service representatives across five brands in the United States, deploying the application as its primary Call Center platform for CRM and inbound call handling. The implementation targeted unifying call handling and booking workflows across multiple brands and locations to improve operational scalability and booking efficiency. ServiceTitan Contact Center Pro was configured to include AI Virtual Agents and Manager Assist alongside agent-facing call routing and booking capabilities, centralizing telephony, conversational automation, and real-time manager support in a single contact center application. The deployment emphasized unified call handling, centralized CSR queues across brands, and automation of routine interactions through the AI Virtual Agents to reduce manual handoffs and speed booking workflows. Operational governance consolidated CSRs and booking responsibilities under a centralized contact center model spanning five brands, aligning customer service and dispatch functions on ServiceTitan Contact Center Pro. The rollout is credited with an 11% increase in booking rate and a 60% reduction in missed calls, outcomes reported after the centralization and use of AI Virtual Agents and Manager Assist in the Call Center environment. | |
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Southern Home Services | Construction and Real Estate | 300 | $96M | United States | ServiceTitan | ServiceTitan Contact Center Pro | Call Center | 2025 | n/a | In 2025, Southern Home Services implemented ServiceTitan Contact Center Pro to centralize inbound calls across 26 brands and a centralized call center in Orlando. The deployment was a Call Center CRM and contact-center deployment serving the U.S. South/Southeast and focused on consolidating scheduling and booking workflows into a single operational platform. ServiceTitan Contact Center Pro was configured to enforce centralized call routing, unified booking workflows, and AI Voice Agents to handle overflow and after-hours booking. The deployment leveraged AI Voice Agents for overflow and after-hours booking to extend booking capacity and to support CSR efficiency and scalability, while CSRs continued to handle higher complexity contacts and exceptions. Operational coverage included all customer contact functions across 26 brands routed into the Orlando center, impacting call center operations, customer service representatives, and scheduling teams across the U.S. South/Southeast. The implementation unified CRM contact and booking processes to support consistent customer interactions and centralized appointment creation across multiple brand lines. Rollout governance standardized booking rules and agent workflows across the portfolio and operationalized AI-assisted overflow handling as part of after-hours coverage. The program contributed to nearly a 13% increase in call booking rates and delivered reported improvements in CSR efficiency and scalability. | |
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Superior Plumbing Svc | Construction and Real Estate | 18 | $2M | United States | ServiceTitan | ServiceTitan Contact Center Pro | Call Center | 2025 | n/a | In October 2025, Superior Plumbing Svc implemented ServiceTitan Contact Center Pro and deployed ServiceTitan’s AI Voice Agent Piper to handle overflow and after-hours calls in Atlanta, GA. The deployment used Contact Center Pro configuration to surface AI-driven call answering and booking workflows inside the ServiceTitan contact center environment, positioning ServiceTitan Contact Center Pro as the Call Center application supporting customer service and dispatch functions. Operational scope focused on customer service and scheduling for the company’s field service operations, with Piper taking overflow and after-hours traffic and routing actionable leads into ServiceTitan for booking and dispatch orchestration. The implementation relied on Contact Center Pro’s call handling and automated conversational capabilities, and because the AI Voice Agent is available standalone or as part of Contact Center Pro this engagement is treated as a ServiceTitan Contact Center Pro win in the U.S. contact center and CRM space. The deployment achieved a 67% close rate for the AI Voice Agent and enabled a reduction in CSR headcount and overstaffing. |
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