Sprint
6200 Sprint Pkwy,
Overland Park, 66251, KS,
United States
Overland Park, 66251, KS,
United States
1 913-794-1091
Communications
Sprint Technographics
Sprint Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sprint and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 28500 Sprint employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sprint has purchased the following applications: FIS GETPAID for AR Automation in 2000, UKG Workforce Central (ex Kronos Workforce Central) for Workforce Management in 2017, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sprint is running and its propensity to invest more and deepen its relationship with FIS Global , Oracle , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sprint revenues, which have grown to $33.60 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sprint intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sprint Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | Legacy | FIS GETPAID | AR Automation | ERP Financial Management | n/a | 2000 | 2000 |
In 2000, Sprint deployed FIS GETPAID as an AR Automation solution to process customer payments across consumer and commercial accounts. FIS GETPAID was used to capture and post payments by check and credit card, and to support frontline account resolution activities in customer-facing environments.
The implementation centered on payment processing and accounts receivable workflows, including collections activities for past due accounts and case-based issue resolution handled by customer service representatives. Core functional capabilities in use included payment capture, posting to customer accounts, and support for special projects focused on past due account remediation, aligning operational tasks with AR Automation best practices.
FIS GETPAID operated in conjunction with TRIS, Vantive and Speedpay as part of Sprints payment and service stack, enabling agents to access payment status and account history during support interactions. Operational ownership reflected customer service and collections teams working collaboratively, with team-based problem-solving and escalation patterns used to resolve account issues and assist peers on complex past due cases.
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ERP Financial | ERP Financial Management |
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2013 | 2013 |
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Expense Management | ERP Financial Management |
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2010 | 2010 |
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Expense Management | ERP Financial Management |
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2009 | 2009 |
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Expense Management | ERP Financial Management |
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2017 | 2017 |
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Expense Management | ERP Financial Management |
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2001 | 2002 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | HCM | n/a | 2017 | 2017 |
In 2017 Sprint implemented UKG Workforce Central (ex Kronos Workforce Central) through a Kronos 8 Cloud implementation focused on Sprint retail stores, aligning the deployment with the Workforce Management category to centralize store-level labor controls. The implementation established a cloud-hosted UKG Workforce Central (ex Kronos Workforce Central) architecture to standardize time collection, workforce scheduling, and labor policy enforcement across retail locations while preserving role-based access for store managers and regional operations teams.
Configuration emphasized core Workforce Management capabilities typical of retail operations, including automated scheduling, time and attendance tracking, leave and exception handling, and workforce profile management. Governance centered on centralized configuration and policy templates combined with localized schedule administration at the store level, supported by operational change management to onboard store managers and hourly staff to the Kronos 8 Cloud platform.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Sprint deployed LivePerson Conversational Cloud on its public website. Sprint implemented LivePerson Conversational Cloud as a Chatbots and Conversational AI solution to support customer service and digital engagement through web-based conversational channels.
The implementation leverages core Chatbots and Conversational AI capabilities, including automated conversational agents, natural language intent recognition, session orchestration, and live agent handoff for escalation, all configured to operate within the website channel. Functional focus included messaging workflows, conversation routing, and embedded analytics for monitoring conversational performance. Operational ownership is aligned with digital customer care and web operations teams, with governance centered on conversation design, escalation protocols, and compliance of customer messaging.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2012 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2018 | 2018 |
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Content Management | Content Management |
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2019 | 2019 |
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Content Management | Content Management |
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2020 | 2020 |
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Contract Lifecycle Management | Content Management |
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2013 | 2013 |
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Digital Asset Management | Content Management |
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2019 | 2019 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Product Review Management | eCommerce |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2011 | 2011 |
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Customer Analytics | CRM |
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2006 | 2006 |
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Customer Engagement | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2005 | 2005 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation, Data Management Platform | CRM |
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2005 | 2006 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2010 | 2010 |
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Tag Management | CRM |
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2020 | 2020 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2013 | 2013 |
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Financial Consolidation and Close | EPM |
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2013 | 2013 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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Remote Monitoring and Management, IT Service Management | ITSM |
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2001 | 2001 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2021 | 2021 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2019 | 2019 |
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Supplier Relationship Management | Procurement |
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2019 | 2019 |
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Supplier Relationship Management | Procurement |
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2013 | 2013 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2016 | 2016 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2011 | 2011 |
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Apps Development | PaaS |
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2011 | 2012 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Professional Services | Professional Services |
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2018 | 2019 |
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IT Decision Makers and Key Stakeholders at Sprint
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Sprint Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Sprint IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Sprint digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Sprint Technographics
Sprint is a Communications organization based in United States,
with around 28500 employees and annual revenues of $33.60 billion.
Sprint operates a diverse technology stack with applications such as
FIS GETPAID, UKG Workforce Central (ex Kronos Workforce Central) and LivePerson Conversational Cloud,
covering areas like AR Automation, Workforce Management and Chatbots and Conversational AI.
Sprint has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as FIS Global, UKG and LivePerson.
Sprint recently adopted applications including
Lumen Cloud (ex CenturyLink) in 2023, Lumen CDN in 2023 and AppDynamics APM in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Sprint’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Sprint’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Sprint technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.