SquareTrade
360 3rd Street, 6th Floor,
San Francisco, 94107, CA,
United States
San Francisco, 94107, CA,
United States
1 877-927-7268
Media
SquareTrade Technographics
SquareTrade Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by SquareTrade and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 SquareTrade employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that SquareTrade has purchased the following applications: Tipalti Invoice Management and Bill Processing System for AP Automation in 2022, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2016, Google Workspace (Formerly Google G-Suite) for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SquareTrade is running and its propensity to invest more and deepen its relationship with Tipalti , Oracle , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SquareTrade revenues, which have grown to $60.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SquareTrade intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
SquareTrade Tech Stack and Enterprise Applications
SquareTrade ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tipalti | Legacy | Tipalti Invoice Management and Bill Processing System | AP Automation | ERP | n/a | 2022 | 2022 |
In 2022 SquareTrade implemented Tipalti Invoice Management and Bill Processing System as its AP Automation solution and exposed invoice intake functionality on its public website. The deployment targeted the company finance and accounts payable function, centralizing invoice submission and bill processing through a web-facing interface to streamline supplier invoice capture and validation.
Tipalti Invoice Management and Bill Processing System was configured to support core AP Automation workflows including electronic invoice capture, automated routing and approver workflows, line level GL mapping, and bill processing orchestration. Configuration emphasized invoice data extraction and structured validation to reduce manual touch points, with supplier self-service elements embedded in the public-facing portal to standardize invoice formats and remittance instructions.
Operational integration focused on creating automated data flows from invoice intake to the accounting ledger and payment scheduling layers, using standard ERP and accounting system interfaces for posting and reconciliation. The implementation scope covered AP processing, accounts reconciliation, and supplier communications, with role based approval routing and audit trail capabilities to support control and compliance within the finance organization.
Governance and process adjustments aligned AP roles to the new Tipalti Invoice Management and Bill Processing System workflows, formalizing approval hierarchies and exception handling procedures to lift control over invoice validation and payment readiness. The web deployment emphasized vendor onboarding and invoice submission governance, preserving traceability and structured records for downstream accounting and treasury processes.
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ERP Financial | ERP |
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2015 | 2015 |
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SquareTrade AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, SquareTrade implemented Salesforce Chat (formerly Salesforce Live Agent) on its public website. The deployment positioned Salesforce Chat within SquareTrade’s customer service and e-commerce support workflows, explicitly aligning the work to the Chatbots and Conversational AI category and enabling web-based agent-assisted conversations on squaretrade.com.
The implementation configured the chat widget for session routing, agent presence and queue management, transcript capture, and case creation workflows to preserve conversational context. Salesforce Chat was integrated with SquareTrade’s Salesforce instance to associate chat transcripts with customer records and to surface conversations in the agent console, supporting customer support and sales-facing business functions. The rollout focused on embedding the chat interface on the website and standardizing chat handling processes across support, with governance controls for routing rules, skill-based assignment, and transcript retention policies.
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Chatbots and Conversational AI | AI-Powered Application |
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2017 | 2017 |
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SquareTrade Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, SquareTrade adopted Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform. The implementation is documented on SquareTrade's public website and is positioned to support the companywide communication and content workflows for its corporate staff of approximately 300 employees.
The Google Workspace implementation leverages core suite capabilities including Gmail for corporate email routing, Google Drive for centralized document storage, Google Docs and Sheets for collaborative content authoring, and Google Calendar for shared scheduling. Administrative controls are exercised through the Google Workspace Admin console with standard account provisioning, group-based access controls, and policy enforcement to manage user lifecycles and access across teams.
Architecturally the deployment is cloud-hosted on Google infrastructure, providing centralized identity and permission governance across SquareTrade's corporate functions. The rollout emphasizes cloud-native collaboration tooling and admin-led configuration, and the presence of Google Workspace is surfaced on the company website as part of their public technical footprint.
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SquareTrade Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2022 | 2022 |
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SquareTrade CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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SquareTrade ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2021 | 2021 |
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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SquareTrade PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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SquareTrade IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at SquareTrade
| First Name | Last Name | Title | Function | Department | Phone | |
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President & CEO, Co-founder | CXO | Finance | |
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Vice President, Corporate Controller | VP | Finance | |
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VP Product & Technology | VP | IT | |
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Apps Being Evaluated by SquareTrade Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from SquareTrade IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the SquareTrade digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD SquareTrade Technographics
SquareTrade is a Media organization based in United States,
with around 300 employees and annual revenues of $60.0 million.
SquareTrade operates a diverse technology stack with applications such as
Tipalti Invoice Management and Bill Processing System, Salesforce Chat (formerly Salesforce Live Agent) and Google Workspace (Formerly Google G-Suite),
covering areas like AP Automation, Chatbots and Conversational AI and Collaboration.
SquareTrade has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Tipalti, Salesforce and Google.
SquareTrade recently adopted applications including
Tipalti Invoice Management and Bill Processing System in 2022, DocuSign eSignature in 2022 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of SquareTrade’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates SquareTrade’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete SquareTrade technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.