Steward Bank Limited
2nd Floor, 101 Union Avenue Building, Kwame Nkrumah Avenue,
Harare, x,
Zimbabwe
Harare, x,
Zimbabwe
263 867 702 0267
Banking and Financial Services
Steward Bank Limited Technographics
Steward Bank Limited Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Steward Bank Limited and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 Steward Bank Limited employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Steward Bank Limited has purchased the following applications: Temenos T24 for Core Banking in 2017, Freshdesk Messaging (Formerly Freshchat) for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Steward Bank Limited is running and its propensity to invest more and deepen its relationship with Temenos , Freshworks , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Steward Bank Limited revenues, which have grown to $108.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Steward Bank Limited intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Steward Bank Limited Tech Stack and Enterprise Applications
Steward Bank Limited ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Temenos | Legacy | Temenos T24 | Core Banking | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, Steward Bank Limited implemented Temenos T24 as its Core Banking platform. The deployment was oriented to support enterprise banking operations at Steward Bank Limited in Zimbabwe and to centralize core account and customer management functions across retail and corporate lines.
The implementation work was focused on Temenos T24 data extraction from Customer, Accounts, AA Lending, and Customer Miscellaneous modules. Responsibilities included building extraction workflows, structured data mapping of customer and account ledgers, and repeatable export routines to feed reporting and downstream operational processes, consistent with Core Banking data management practices.
Operational coverage included bank-wide functions that touch operations, lending, and customer service, supporting an organization of approximately 1200 employees. Governance emphasis was placed on extraction scheduling, data stewardship and configuration controls to preserve data integrity and auditability of Temenos T24 exports.
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Steward Bank Limited AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshdesk Messaging (Formerly Freshchat) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021 Steward Bank Limited deployed Freshdesk Messaging (Formerly Freshchat) on its public website to introduce conversational channels for customer engagement. The implementation is aligned to the Chatbots and Conversational AI category and focuses on embedded web chat as a primary digital touchpoint for retail clients.
The Freshdesk Messaging (Formerly Freshchat) deployment includes configuration of conversational workflows and automated message routing, using structured message flows and templated responses to triage inbound queries. Agent-facing features were configured to enable real time handoff from automated chat flows to human responders, preserving context and session state for continuity of service.
Operational coverage is centered on the corporate website as the channel of record, supporting front line customer service and digital banking inquiry handling. The deployment impacts customer support and digital channels teams, who interact with the web chat widget and manage escalations through the agent console.
Governance focused on embedding chat handling into existing contact workflows and updating escalation procedures to account for automated intent capture and human takeover. The narrative centers on Steward Bank Limited Freshdesk Messaging (Formerly Freshchat) as a website delivered Chatbots and Conversational AI capability supporting conversational routing, agent handoff, and structured customer engagements.
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Steward Bank Limited Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018 Steward Bank Limited deployed Microsoft 365 as its primary Collaboration platform. The implementation is publicly referenced on the corporate website and was provisioned to support corporate collaboration, email and document workflows across the bank, aligning Microsoft 365 with business functions for internal communications, knowledge sharing and productivity.
The Microsoft 365 deployment leverages standard application capabilities such as Exchange Online for mail, SharePoint Online for intranet and document libraries, Microsoft Teams for chat and meetings, and OneDrive for personal file storage, delivering a unified Collaboration environment. Tenant-level administration, role-based access controls and compliance-oriented configuration are described in line with financial services governance patterns, and the visible Microsoft 365 presence on the public site indicates integration between the banks digital presence and its Microsoft 365 tenant.
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Collaboration | Collaboration |
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2021 | 2021 |
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Steward Bank Limited CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Steward Bank Limited IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Steward Bank Limited
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Steward Bank Limited Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Steward Bank Limited IT executives and key decision makers. This section highlights Steward Bank Limited's latest recorded technology evaluations, including Temenos T24 for Core Banking on 2024-09-04. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Steward Bank Limited digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Steward Bank Limited Technographics
Steward Bank Limited is a Banking and Financial Services organization based in Zimbabwe,
with around 1200 employees and annual revenues of $108.0 million.
Steward Bank Limited operates a diverse technology stack with applications such as
Temenos T24, Freshdesk Messaging (Formerly Freshchat) and Microsoft 365,
covering areas like Core Banking, Chatbots and Conversational AI and Collaboration.
Steward Bank Limited has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Temenos, Freshworks and Microsoft.
Steward Bank Limited recently adopted applications including
Freshdesk Messaging (Formerly Freshchat) in 2021, CodeTwo Email Signatures in 2021 and Intuit Mailchimp in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Steward Bank Limited’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Steward Bank Limited’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Steward Bank Limited technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.