Redwood City, 94063, CA,
United States
SupportSoft Technographics
SupportSoft Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by SupportSoft and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1400 SupportSoft employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that SupportSoft has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2008, Oracle Netsuite OpenAir for Professional Services Automation in 2008 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SupportSoft is running and its propensity to invest more and deepen its relationship with Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SupportSoft revenues, which have grown to $85.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SupportSoft intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
SupportSoft Tech Stack and Enterprise Applications
SupportSoft ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2008 | 2008 |
In 2008, SupportSoft implemented Oracle NetSuite ERP as a cloud-based solution, classified under ERP Financial, to centralize its finance and accounting functions for a 1,400-employee professional services firm. The deployment scoped core financial operations and corporate reporting, positioning Oracle NetSuite ERP to serve finance, accounting, billing, and commercial reconciliation workflows across the company.
The implementation focused on standard ERP Financial modules, including general ledger, accounts payable, accounts receivable, billing and invoicing, fixed assets, revenue recognition, and financial reporting. For a professional services operator, the configuration emphasized project accounting and time and expense billing integrated into the accounting ledger, along with multi-currency and multi-book accounting controls common in cloud ERP deployments.
Operational coverage included centralized transaction processing and period-close workflows across corporate finance and service delivery accounting, with role-based security and chart of accounts standardization to support consistent financial governance. The program established month-end close orchestration and audit-ready reporting capabilities consistent with ERP Financial best practices, and integrated data flows with payroll and timekeeping processes through standard interfaces to maintain operational continuity.
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SupportSoft ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Netsuite OpenAir | Professional Services Automation | ERP Services and Operations | n/a | 2008 | 2008 |
In 2008, SupportSoft implemented Oracle Netsuite OpenAir for Professional Services Automation to support project delivery, resource planning, and time-to-billing business functions. The deployment targeted SupportSoft's professional services organization at the United States-headquartered firm with approximately 1,400 employees, centralizing project execution and time capture into a single PSA platform.
Oracle Netsuite OpenAir was configured to deliver core Professional Services Automation capabilities, including project management, resource management, time and expense capture, project accounting and billing orchestration. Configuration emphasized standardized project templates, role-based access controls, utilization and capacity planning workflows, and automated time-to-invoice processing to streamline delivery operations and billing cycles.
The OpenAir implementation was integrated with SupportSoft's finance and CRM ecosystems to align billing, client contract terms, and customer master data across systems. Operational coverage focused on professional services, finance, and sales operations, with shared project and resource records used to coordinate delivery and revenue recognition processes.
Governance established centralized PSA controls and operating procedures, including timesheet compliance rules, approval workflows, and a phased rollout approach by service line to manage adoption. Change control and role-based approvals were put in place to support consistent project governance and ongoing operational management of Oracle Netsuite OpenAir.
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IT Decision Makers and Key Stakeholders at SupportSoft
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President and CEO | CXO | Finance | |
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SVP Sales & Business Development | VP | Sales | |
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VP Engineering and Operations | VP | R&D | |
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Senior Vice President, Business Affairs, General Counsel & Secretary | VP | Legal | |
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Senior Vice President, Product | VP | R&D | |
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VP Marketing | VP | Marketing | |
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Apps Being Evaluated by SupportSoft Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||