City of Tacoma
747 Market St,
Tacoma, 98402, WA,
United States
Tacoma, 98402, WA,
United States
1 253-591-5100
Government
City of Tacoma Technographics
City of Tacoma Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Tacoma and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4300 City of Tacoma employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Tacoma has purchased the following applications: SAP S/4 HANA for ERP Financial in 2022, SAP ERP HCM Benefits for Benefits Administration in 2018, IFS Clevest for Field Service Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Tacoma is running and its propensity to invest more and deepen its relationship with SAP , IFS , Xylem or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Tacoma revenues, which have grown to $1.33 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Tacoma intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Tacoma Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP Financial Management | n/a | 2022 | 2023 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP HCM Benefits | Benefits Administration | HCM | n/a | 2018 | 2018 |
In 2018 the City of Tacoma implemented SAP ERP HCM Benefits within its SAP HCM environment. The deployment targeted SAP ECC6.07 running on HANA and was staffed through the Information Technology Department with a Business Analyst II serving as configurator and subject matter expert.
SAP ERP HCM Benefits was configured across core HCM modules including SAP Personal Administration PA, Benefits BN, Organizational Management OM, Payroll PY, Personal Time Management PT, and the Employee Self Services ESS Portal. The configuration emphasis aligned with Benefits Administration needs, enabling eligibility rules, enrollment workflows, and payroll deduction mappings consistent with municipal HR processes. Work focused on parameterization, rules setup, and standard module configuration rather than bespoke application development.
Functional orchestration linked Benefits BN to Payroll PY and the Employee Self Services ESS Portal so that enrollment events and deduction changes propagated through the HCM stack. Configuration and integration testing were executed within the SAP ECC6.07 on HANA architecture, with the internal configurator responsible for scenario based validation and cutover activities. The full application name SAP ERP HCM Benefits is reflected in the HCM configuration and operational artifacts.
Governance and rollout were centered on an internal Business Analyst II who functioned as the second tier HRIS subject matter expert, accountable for configuration, scenario analysis, and supporting moderate to complex benefits cases. Process changes included standardizing benefits configuration and routing benefit related transactions through ESS for employee initiated actions. Configuration ownership remained with the City of Tacoma IT and HR stakeholders.
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Core HR | HCM |
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2018 | 2018 |
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Core HR | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2018 | 2018 |
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Succession and Leadership Planning | HCM |
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2018 | 2018 |
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Time and Attendance | HCM |
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2018 | 2018 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IFS | Hitachi Ventyx Mobile WFM | IFS Clevest | Field Service Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, City of Tacoma implemented IFS Clevest as its Field Service Management application. The deployment replaced Hitachi Ventyx Mobile WFM for field operations and established IFS Clevest as the primary mobile workforce and work order platform for city utilities.
The IFS Clevest implementation centered on Field Service Management capabilities including mobile workforce management, work order creation and execution, scheduling and dispatch, and asset and inventory tracking. IFS Clevest was configured to support offline mobile execution and crew-based field workflows consistent with municipal utility maintenance operations.
GG/TPU is identified as the organization responsible for decommissioning the ABB Ventyx Service Suite landscape, and that decommissioning will occur once existing users have been transitioned off the ABB environment. The implementation narrative therefore covers both the live cutover to IFS Clevest and the controlled retirement of ABB Ventyx Service Suite under GG/TPU governance.
Operational scope included field operations within City of Tacoma utilities and maintenance business functions, with governance and user transition oversight assigned to GG/TPU. Rollout and transition governance emphasized staged user moves and a formal decommissioning handoff for the ABB Ventyx Service Suite to ensure continuity of Field Service Management operations.
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Utilities ERP | ERP Services and Operations |
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2020 | 2024 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Warehouse | Analytics and BI |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2023 | 2023 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Geographic Information System | PLM and Engineering |
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2018 | 2018 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at City of Tacoma
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by City of Tacoma Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD City of Tacoma Technographics
City of Tacoma is a Government organization based in United States,
with around 4300 employees and annual revenues of $1.33 billion.
City of Tacoma operates a diverse technology stack with applications such as
SAP S/4 HANA, SAP ERP HCM Benefits and IFS Clevest,
covering areas like ERP Financial, Benefits Administration and Field Service Management.
City of Tacoma has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and IFS.
City of Tacoma recently adopted applications including
DQLabs Platform in 2023, SAP S/4 HANA in 2022 and Xylem Sensus FlexNet in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Tacoma’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Tacoma’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Tacoma technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.