Tangoe
8888 Keystone Crossing, Suite 1300,
Indianapolis, 46240, IN,
United States
Indianapolis, 46240, IN,
United States
1 888-855-2795
Professional Services
Tangoe Technographics
Tangoe Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Tangoe and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2300 Tangoe employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Tangoe has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2017, Oracle NetSuite QuickArrow for Professional Services Automation in 2006, TeamSupport SnapEngage for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Tangoe is running and its propensity to invest more and deepen its relationship with Oracle , TeamSupport , LiveChat, Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Tangoe revenues, which have grown to $370.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Tangoe intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Tangoe Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2017 | 2018 |
In 2017 Tangoe began implementing Oracle NetSuite ERP to establish a unified ERP Financial platform for billing and revenue operations. The implementation targeted centralization of recurring billing, revenue accounting, and invoice workflows to support Finance while aligning with Sales, Account Management, and Operations functions across the company.
Configuration work concentrated on recurring billing logic and SuiteBilling, with active onboarding of SuiteBilling into production. Functional modules and capabilities implemented included billing calculations, invoice generation and supporting documentation, credit handling, revenue reconciliation at period close, and monthly accrual updates as part of the month end close process.
The deployment integrated operational touchpoints with Salesforce for deal reconciliation, ensuring all new deals closed in Salesforce are captured for billing. Operational coverage extended to cross-functional collaboration between Finance, Sales, Account Management, and Operations, and included a transition to leverage a team in India with associated training responsibilities.
Governance and control emphasis focused on Sarbanes Oxley and GAAP compliance, with documentation of billing calculations and invoice supporting materials to facilitate annual audits. A Senior Finance Analyst served as a key member of the NetSuite transition and implementation team for the 2018 launch, leading training on company billing policies and procedures and overseeing ongoing reconciliation and audit support.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite QuickArrow | Professional Services Automation | ERP Services and Operations | n/a | 2006 | 2006 |
In 2006 Tangoe implemented Oracle NetSuite QuickArrow to support its Professional Services Automation needs. The deployment targeted core professional services workflows including project accounting, resource management, time and expense capture, and billing automation, aligning the Oracle NetSuite QuickArrow application with Tangoe business functions in finance, project management, and service delivery.
Configuration work included project financials templates, timecard approval routing, and automated billing schedules and invoice generation consistent with Professional Services Automation practices. Implementation emphasized configuration of role based approval workflows and utilization tracking, and the Oracle NetSuite QuickArrow deployment incorporated standard PSA functional terminology such as project-based cost tracking, revenue event sequencing, and billing milestone orchestration.
The technical estate shows a Java centric application stack, JDK 1.5.0 and 1.4.2, Servlet and JSP front end, JavaScript, XML and STX transformation layers, and JDBC connectivity to Oracle 10g and 9 databases and SQL Server 2000. Application servers were WebLogic 9.2, 8.1, and 7 with development using Eclipse 3.0, build automation with Apache Ant 1.7.0 and 1.6.5, source control via Tortoise CVS, database tools such as Toad, and mapping tools like Altova MapForce; integrations referenced in the environment included Soffront CRM and FrontEnd Plus using JDBC and XML mapping for data exchange.
Governance and process changes focused on centralizing time capture and billing workflows and establishing project and finance ownership for approvals and invoicing. The implementation narrative centers on Oracle NetSuite QuickArrow as the Professional Services Automation backbone for Tangoe, instrumented within a Java WebLogic based architecture and integrated with CRM and database systems to support professional services operational processes.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Tangoe deployed TeamSupport SnapEngage on its website. TeamSupport SnapEngage is implemented as a Chatbots and Conversational AI solution to provide web‑based customer engagement and real time conversational support for visitors and prospects.
The implementation centers on an embeddable web chat widget and cloud delivered conversational tooling, with configuration for proactive messaging, canned responses, visitor context capture, and automated routing to live agents. TeamSupport SnapEngage also supplies session level reporting and conversational analytics that support agent scripting and workflow refinement.
Operationally the deployment addresses front line customer support and inbound sales inquiry handling on Tangoe’s public site, with governance focused on chat handling procedures, escalation rules, and standardized response libraries. The configuration emphasizes web channel orchestration and agent assisted chat workflows, aligning web conversations into existing support and sales processes.
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing, Sales Engagement | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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IT Service Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Tangoe
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Tangoe Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Tangoe IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Tangoe digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Tangoe Technographics
Tangoe is a Professional Services organization based in United States,
with around 2300 employees and annual revenues of $370.0 million.
Tangoe operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Oracle NetSuite QuickArrow and TeamSupport SnapEngage,
covering areas like ERP Financial, Professional Services Automation and Chatbots and Conversational AI.
Tangoe has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and TeamSupport.
Tangoe recently adopted applications including
Demandbase ABX Cloud in 2021, Salesforce Sales Cloud in 2021 and Amazon EC2 in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Tangoe’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Tangoe’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Tangoe technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.