Tata Communications
VSB, Mahatma Gandhi Road, Fort,
Mumbai, 400001,
India
Mumbai, 400001,
India
91 22 6659-1919
Communications
Tata Communications Technographics
Tata Communications Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Tata Communications and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5852 Tata Communications employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Tata Communications has purchased the following applications: SAP SuccessFactors Compensation for Compensation Management in 2010, NetCracker BSS/OSS for OSS/BSS in 2013, Drift AI Chatbot for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Tata Communications is running and its propensity to invest more and deepen its relationship with SAP , Degreed , Spire.ai or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Tata Communications revenues, which have grown to $2.82 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Tata Communications intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Tata Communications Tech Stack and Enterprise Applications
Tata Communications HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Compensation | Compensation Management | HCM | n/a | 2010 | 2010 |
In 2010, Tata Communications implemented SAP SuccessFactors Compensation as part of a broader talent suite rollout, deploying SAP SuccessFactors Compensation to handle structured pay planning and reward programs. The deployment included Employee Central v1 and v2, Performance Management, Recruitment, Learning Management Solution, Succession Management, Career Development & Planning, Goal Management, Variable Pay and Compensation Management modules.
The SAP SuccessFactors Compensation implementation emphasized Compensation Management workflows, configuring merit cycles, bonus and variable pay rules, eligibility bands and calibration processes. Employee Central v1 and v2 provided the authoritative HR record and organizational model to drive eligibility rules, pay element calculations and position based assignments. Performance Management and Goal Management were instrumented to feed ratings and goal attainment into variable pay calculations and merit recommendation engines.
Data orchestration was centered on Employee Central as the system of record for employee attributes, job and position data, and compensation structures, enabling SAP SuccessFactors Compensation to consume validated HR data for plan administration. Operational coverage included HR, total rewards and talent management stakeholders, with people managers participating in compensation planning and approval workflows. Source information does not specify external payroll or financial system integrations, therefore no external system names are asserted.
Governance and process changes focused on introducing calibrated approval workflows, audit trails and compensation committee stages within SAP SuccessFactors Compensation, backed by role based access controls and staged rollout sequencing by employee populations. Process workstreams realigned HR, rewards and manager responsibilities, defining nomination windows, calibration sessions and procedural handoffs to support ongoing compensation cycles.
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Core HR | HCM |
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2010 | 2010 |
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Learning and Development | HCM |
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2010 | 2010 |
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Learning and Development | HCM |
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2019 | 2019 |
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Performance and Goal Management | HCM |
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2010 | 2010 |
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2014 |
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Skills Intelligence | HCM |
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2024 | 2024 |
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Skills Intelligence | HCM |
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2024 | 2024 |
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Succession and Leadership Planning | HCM |
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2010 | 2010 |
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Talent Management | HCM |
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2015 | 2015 |
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Time and Attendance | HCM |
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2019 | 2019 |
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Tata Communications ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NEC Corporation | Legacy | NetCracker BSS/OSS | OSS/BSS | ERP Services and Operations | n/a | 2013 | 2014 |
In 2013, Tata Communications implemented NetCracker BSS/OSS as part of its OSS/BSS environment, sourcing the solution from NEC Corporation. The implementation placed NetCracker BSS/OSS at the center of commercial and operational systems for service delivery and revenue management.
NetCracker BSS/OSS was configured to address canonical OSS/BSS capabilities including billing and revenue management, order management, customer care and CRM functions, service provisioning and activation, mediation, and inventory and resource management. Configuration work focused on product catalog modeling and service lifecycle orchestration consistent with enterprise carrier workflows for telecom services.
The deployment integrated the NetCracker BSS/OSS platform with network-facing operational support systems and mediation layers to coordinate provisioning and usage collection, and it touched commercial and operational departments including billing, network operations, customer support, and commercial product teams. Operational coverage emphasized end-to-end order to activation and the reconciliation of usage records into billing processes.
Governance and process changes centered on centralizing product catalog governance, standardizing order-to-cash workflows, and instituting change control for service definitions and provisioning policies. The implementation narrative aligns Tata Communications, NetCracker BSS/OSS, OSS/BSS, and core business functions around a unified set of operational and monetization processes.
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Tata Communications AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Tata Communications deployed Drift AI Chatbot on its public website as a Chatbots and Conversational AI implementation to support customer engagement and inbound lead qualification. The deployment uses the Drift AI Chatbot application embedded across site pages to create conversational entry points for visitors and prospects.
The implementation emphasized conversational workflows and automation, including natural language response handling, scripted playbooks for qualification, session context management, and formless lead capture within chat flows. Functional configuration focused on chat routing and escalation triggers to human agents, message template management, and persistent visitor context consistent with Chatbots and Conversational AI capabilities.
Operational coverage centers on customer-facing functions in sales and marketing, with the Drift AI Chatbot surfacing and qualifying inbound demand from the Tata Communications website. Governance and operational control were applied through the Drift application console as a cloud-hosted SaaS service, with content governance for playbooks, update cadence for conversation scripts, and escalation rules governing handoffs to human teams.
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Tata Communications Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Blockchain Platform | Blockchain |
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2020 | 2020 |
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Tata Communications Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Tata Communications Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2019 | 2019 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Tata Communications CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2018 | 2018 |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Account Based Marketing | CRM |
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2022 | 2022 |
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Customer Data Platform | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Support | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation, Sales Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Tata Communications SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Sales Performance Management | SPM |
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2011 | 2011 |
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Tata Communications PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Tata Communications IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Tata Communications
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Tata Communications Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Tata Communications IT executives and key decision makers. This section highlights Tata Communications's latest recorded technology evaluations, including GitLab for Apps Development on 2025-12-03, BMC Helix Remedyforce for IT Service Management on 2025-11-13, and GEP SMART for Procurement on 2025-11-06. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Tata Communications digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Tata Communications Technographics
Tata Communications is a Communications organization based in India,
with around 5852 employees and annual revenues of $2.82 billion.
Tata Communications operates a diverse technology stack with applications such as
SAP SuccessFactors Compensation, NetCracker BSS/OSS and Drift AI Chatbot,
covering areas like Compensation Management, OSS/BSS and Chatbots and Conversational AI.
Tata Communications has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, NEC Corporation and Drift.
Tata Communications recently adopted applications including
Skills AI Copilot in 2024, Skilling.Exchange in 2024 and 6sense Account Engagement Platform in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Tata Communications’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Tata Communications’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Tata Communications technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.