Tchibo Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Tchibo and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10452 Tchibo employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Tchibo has purchased the following applications: SAP SuccessFactors Employee Central Global Benefits for Benefits Administration in 2020, Censhare Content Platform for Content Management in 2021, SAP Customer Activity Repository for CRM in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Tchibo is running and its propensity to invest more and deepen its relationship with SAP , Censhare , DocuSign or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Tchibo revenues, which have grown to $3.88 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Tchibo intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central Global Benefits | Benefits Administration | HCM | n/a | 2020 | 2020 |
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Performance and Goal Management | HCM |
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2016 | 2016 |
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Recruiting, Applicant Tracking System | HCM |
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2016 | 2016 |
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Succession and Leadership Planning | HCM |
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2016 | 2016 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Censhare | Legacy | Censhare Content Platform | Content Management | Content Management | n/a | 2021 | 2021 |
In 2021, Tchibo implemented the Censhare Content Platform to manage content on its corporate website, positioning the deployment under the Content Management category. The Censhare Content Platform was adopted as the primary web content environment for editorial and marketing use on tchibo.de, serving digital storefront and consumer-facing content workflows.
The implementation emphasizes core Content Management capabilities, including a centralized content repository, digital asset management, editorial workflow orchestration, templated page composition, and multi-channel publishing. Configuration work focused on component-based content models and approval workflows to support repeatable publishing cycles and version control across product and marketing pages.
Operational scope centers on website content operations and cross-functional use by marketing, web editorial, and e-commerce teams, with the Censhare Content Platform delivering content to public web channels. Architecture is oriented around a central platform driving content creation and delivery, integrating runtime content delivery patterns and channel-specific publishing outputs commonly associated with Content Management solutions.
Governance adjustments included centralizing content governance, defining editorial roles and approval stages, and standardizing taxonomy and metadata practices to improve content reuse and discoverability. Rollout detail on phased adoption and user training was coordinated to align editorial processes with the new Censhare Content Platform and maintain continuity of web publishing activities.
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Digital Signing | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Customer Activity Repository | CRM | CRM | CAS Software | 2020 | 2021 |
In 2020, Tchibo implemented SAP Customer Activity Repository to provide unified real-time inventory visibility and to enable omnichannel processes such as Click & Reserve and Click & Collect across stores and depots in Europe. The deployment leverages SAP Customer Activity Repository within the CRM category to centralize item availability, order orchestration, and inventory visibility for retail operations across its European footprint.
The implementation configured CAR submodules focused on real-time inventory and forecast-based replenishment, combining inventory aggregation, availability services, and demand forecasting workflows to support replenishment planning and store fulfillment scenarios. Standard CAR functional capabilities were applied to support omnichannel reservation logic and to surface real-time stock for pickup and reservation flows.
The rollout was executed alongside an SAP S4 HANA renewal and integrated with S4 HANA for master data, inventory records, and replenishment orchestration, with CAS Software serving as the implementation partner. Operational coverage included stores and depots across Europe, with the CAR deployment tied to retail, supply chain and store operations teams.
Governance and process changes aligned inventory transparency and replenishment workflows to the central repository, enabling omnichannel order handling patterns like Click & Reserve and Click & Collect. Reported outcomes include improved stock transparency and the ability to enable forecast-based replenishment driven by the SAP Customer Activity Repository implementation.
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Customer Experience | CRM |
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2018 | 2018 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Master Data Management | PaaS |
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2022 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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