Technology Services Industry Association
17065 Camino San Bernardo,
San Diego, 92127, CA,
United States
San Diego, 92127, CA,
United States
1 858-674-5491
Professional Services
Technology Services Industry Association Technographics
Technology Services Industry Association Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Technology Services Industry Association and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 Technology Services Industry Association employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Technology Services Industry Association has purchased the following applications: Pendo Adopt for Digital Adoption in 2018, Drift AI Chatbot for Chatbots and Conversational AI in 2019, Cisco Webex Meetings for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Technology Services Industry Association is running and its propensity to invest more and deepen its relationship with Pendo.io , Drift , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Technology Services Industry Association revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Technology Services Industry Association intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Technology Services Industry Association Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pendo.io | Legacy | Pendo Adopt | Digital Adoption | HCM | n/a | 2018 | 2018 |
In 2018, the Technology Services Industry Association implemented Pendo Adopt for Digital Adoption on its public website. The deployment focused on web-based product instrumentation and end-user guidance to drive feature discovery and onboarding within the site experience.
Pendo Adopt was configured to deliver in-app guidance, contextual walkthroughs, tooltips, a resource center, and feature tagging using standard Pendo capabilities for onboarding and adoption workflows. The implementation relied on client-side instrumentation, specifically the Pendo JavaScript snippet with page and event tagging to capture behavioral analytics and session flows.
Operational coverage centered on the customer-facing website and supported product management, customer success, and marketing functions for onboarding and adoption use cases. Behavioral data from Pendo Adopt was surfaced through dashboards and segmentation to enable targeted in-product messaging and content personalization.
Governance established content ownership and a cadence for updating in-product guides and walkthroughs based on usage signals. The configuration emphasized iterative content management and analytics-driven refinement to sustain Digital Adoption across the website.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019 Technology Services Industry Association implemented Drift AI Chatbot. The Drift AI Chatbot is a Chatbots and Conversational AI solution deployed on the association's public website to provide conversational entry points for members and prospects and to streamline initial inquiry handling.
Implementation focused on site-embedded conversational interfaces, leveraging AI-driven conversation flows, lead capture and qualification, and playbook-based routing to human responders. Configuration work included defining conversation trees, response playbooks, intent handling, and training data tuning to align with professional services membership and event inquiries.
Operational ownership sits with the marketing and member engagement teams, who manage configuration, monitoring, and iterative tuning of the Drift AI Chatbot while the website serves as the primary operational scope. The deployment supports marketing, demand generation, and member support workflows and is instrumented for ongoing content updates and conversational governance.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Technology Services Industry Association implemented Cisco Webex Meetings. The deployment embedded a WebEx Panel on the organization's public website to provide browser-based access to scheduled and ad hoc video sessions, establishing Cisco Webex Meetings as the platform for external virtual engagement. This work aligns with the Audio Video and Web Conferencing category and centralizes web-initiated conferencing flows on the TSIA site.
Configuration emphasized core Audio Video and Web Conferencing capabilities, including real-time video and audio, screen sharing, meeting scheduling, participant controls, and session recording. The WebEx Panel integration was configured to initiate meetings directly from web pages, preserving an in-browser join flow and supporting link-based invitations, while administrative controls were applied to manage meeting moderation, access permissions, and session visibility.
Operational coverage centers on website-driven engagement, enabling visitors and staff to start or join Cisco Webex Meetings sessions through the embedded panel. Governance included defined meeting access and moderation processes to align web-hosted conferencing with organizational communications practices. The WebEx Panel functions as the primary integration point between TSIA web properties and the Cisco Webex Meetings platform.
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application, Web and Enterprise Search | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Community Management | CRM |
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2018 | 2018 |
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Community Management | CRM |
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2020 | 2020 |
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CRM | CRM |
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2012 | 2012 |
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Customer Engagement | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2013 | 2013 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2004 | 2004 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Technology Services Industry Association
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Technology Services Industry Association Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Technology Services Industry Association IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Technology Services Industry Association digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Technology Services Industry Association Technographics
Technology Services Industry Association is a Professional Services organization based in United States,
with around 150 employees and annual revenues of $10.0 million.
Technology Services Industry Association operates a diverse technology stack with applications such as
Pendo Adopt, Drift AI Chatbot and Cisco Webex Meetings,
covering areas like Digital Adoption, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Technology Services Industry Association has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Pendo.io, Drift and Cisco Systems.
Technology Services Industry Association recently adopted applications including
Coveo Relevance Cloud in 2021, Hotjar in 2021 and Alchemer Survey in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Technology Services Industry Association’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Technology Services Industry Association’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Technology Services Industry Association technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.