Horsham, 19044, PA,
United States
Telerx Marketing Inc. Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Telerx Marketing Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3800 Telerx Marketing Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Telerx Marketing Inc. has purchased the following applications: Google Cloud Platform (GCP) for Application Hosting and Computing Services in 2021, Adobe Connect for Audio Video and Web Conferencing in 2018, Avaya Callback Assist for Call Center in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Telerx Marketing Inc. is running and its propensity to invest more and deepen its relationship with Google , Adobe Systems , Avaya or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Telerx Marketing Inc. revenues, which have grown to $1.40 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Telerx Marketing Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Cloud Platform (GCP) | Application Hosting and Computing Services | IaaS | n/a | 2021 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Avaya | Legacy | Avaya Callback Assist | Call Center | CRM | Avaya | 2018 | 2019 |
In 2018 C3i Solutions implemented Avaya Callback Assist as part of a broader suite of Avaya contact center technologies. The deployment targeted C3i Solutions global BPO contact center operations, with orchestration anchored at the company headquarters in the United States, and focused on providing caller callback options and improving agent routing across sites.
Avaya Callback Assist was configured to present callback options to inbound callers and to queue and schedule callbacks into skill based agent routing workflows, integrating with the rest of the Avaya contact center stack used across the environment. Functional capabilities implemented included callback queuing, automated callback scheduling, and routing into skill groups to reduce hold time and streamline agent interactions consistent with Call Center operational patterns.
Avaya served as the implementation partner for the deployment, and governance covered global rollout coordination across contact center sites and operational alignment of agent routing rules. According to published customer reports the deployment delivered measurable outcomes, with agents handling calls approximately 30% faster and first call resolution rising approximately 18% after implementation of Avaya Callback Assist.
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Customer Experience | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Learning and Development | HCM |
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2017 | 2017 |
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2014 |
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Time and Attendance | HCM |
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2015 | 2015 |
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Workforce Management | HCM |
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2017 | 2017 |
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