The Innovation Group
Bembridge House 1300 Parkway Solent Business Park,
Whiteley, PO15 7AE,
United Kingdom
Whiteley, PO15 7AE,
United Kingdom
44 14 8989-8300
Professional Services
The Innovation Group Technographics
The Innovation Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by The Innovation Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2600 The Innovation Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The Innovation Group has purchased the following applications: Sage People (ex Fairsail) for Core HR in 2018, Tableau for Analytics and BI in 2018, Avaya VoIP for PBX, VoiP and Phone Systems in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The Innovation Group is running and its propensity to invest more and deepen its relationship with Sage , Corporate Voice , Calabrio or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The Innovation Group revenues, which have grown to $310.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Innovation Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
The Innovation Group Tech Stack and Enterprise Applications
The Innovation Group HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | MHR iTrent HR | Sage People (ex Fairsail) | Core HR | HCM | n/a | 2018 | 2018 |
In 2018 The Innovation Group implemented Sage People (ex Fairsail) as its Core HR platform. The implementation consolidated employee master data for over 850 staff into Sage People and introduced an absence tracking capability intended to help HR Advisors manage high levels of absence.
The deployment of Sage People (ex Fairsail) focused on core HR workflows, including employee record management, absence tracking, probation management, production of contracts change and leaver documentation, and maintenance of letter templates to ensure consistent tone of voice. The HR Administrator role was reconfigured with new processes to improve productivity, and the system was used to support full payroll preparation activities in conjunction with payroll operations.
Operational coverage included HR Administrators and HR Advisors managing data and casework across the business, running HRIS and ancillary reports to compile monthly information packs, processing employment mortgage rental and visa reference requests, and supporting basic recruitment administration such as job posting CV screening and interview scheduling. The Sage People instance was maintained with associated audit and compliance processes and provided a self-service channel for managers and employees to access HR policies and transactional services.
The program migrated HR data from MHR iTrent HR into Sage People (ex Fairsail) and established SLA-driven inbox and document production workflows to standardize response times. Governance changes included regular reviews of templates and adherence to SLA targets for HR and recruitment inbox management, with ongoing system maintenance to uphold data accuracy and compliance.
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HR Compliance | HCM |
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2017 | 2017 |
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Workforce Management | HCM |
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2017 | 2017 |
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The Innovation Group Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tableau Software | Legacy | Tableau | Analytics and BI | Analytics and BI | n/a | 2018 | 2018 |
In 2018, The Innovation Group implemented Tableau as its enterprise reporting platform to centralize operational analytics for contact centre functions. Tableau is deployed as the primary Analytics and BI application to deliver real-time monitoring, SLA reporting, and routine operational dashboards to internal stakeholders and external clients.
The implementation emphasized interactive workbook dashboards, scheduled extracts and live visualizations, and data blending for cross-source views. Tableau workbooks were used to surface contact metrics, daily performance reports and trend analyses, with configuration for role-based views and scheduled distribution to meet SLA deadlines.
Data integration explicitly included Avaya CMS as a source for contact centre metrics alongside internal MI feeds, supporting real-time monitoring workflows used by the Real Time Monitor role. Operational scope covered three contact centre departments including MotorCare and ERAC Hire, and dashboard outputs were used to orchestrate daily rotas for over 150 staff, in close coordination with MI analysts and operations managers.
Governance and process changes centered on embedding MI analyst review cycles into daily operations and enabling non-MI staff to run and distribute Tableau reports when MI headcount was constrained. Tableau reports were regularly sent to clients to demonstrate SLA performance and supported internal adherence to productivity and reporting deadlines.
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The Innovation Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Avaya | Legacy | Avaya VoIP | PBX, VoiP and Phone Systems | Collaboration | n/a | 2016 | 2016 |
In 2016, The Innovation Group implemented Avaya VoIP under the PBX, VoiP and Phone Systems category. The project was a greenfield deployment to provision two new call centres and to build all ICT infrastructure in new offices, encompassing WAN, LAN, wireless, server rooms, endpoints and telephony systems.
The Avaya VoIP implementation included expansion of Avaya PABXs and creation of virtual voice extensions to be routed over MPLS, supporting IP handset provisioning and voice routing across the global network. Functional capabilities delivered covered omnichannel contact centre features including voice, webchat, email, Skype and social media, alongside cloud based telephony and call centre functionality provided via Mitel.
Network and infrastructure architecture integrated fully redundant internet and MPLS WAN links into the global network, with core and access LAN switches, DMZ design, Checkpoint firewalls, wireless access points, cabling and server room builds. Endpoint and identity integrations included rollout of Windows 10 PCs and laptops, implementation of Office 365, and the creation of a new Active Directory domain to support authentication and directory services for telephony and contact centre applications.
The programme was managed by an IT Readiness Programme Manager from October 2016 to March 2017, including management of the telephony Request for Proposal process and delivery from inception to completion. Operational scope covered two call centre sites and the contact centre business function, with governance focused on infrastructure commissioning, network integration and staged rollout of telephony and endpoints.
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The Innovation Group Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2018 | 2018 |
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The Innovation Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2018 | 2018 |
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Call Center | CRM |
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2019 | 2019 |
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Call Center | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2019 | 2019 |
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The Innovation Group ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2021 | 2021 |
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The Innovation Group PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2022 | 2022 |
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Test Automation Platform | PaaS |
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2020 | 2020 |
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Test Automation Platform | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2019 | 2019 |
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The Innovation Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Cloud Storage | IaaS |
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2020 | 2020 |
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SD-WAN | IaaS |
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2019 | 2019 |
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The Innovation Group CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at The Innovation Group
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by The Innovation Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from The Innovation Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the The Innovation Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD The Innovation Group Technographics
The Innovation Group is a Professional Services organization based in United Kingdom,
with around 2600 employees and annual revenues of $310.0 million.
The Innovation Group operates a diverse technology stack with applications such as
Sage People (ex Fairsail), Tableau and Avaya VoIP,
covering areas like Core HR, Analytics and BI and PBX, VoiP and Phone Systems.
The Innovation Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sage, Tableau Software and Avaya.
The Innovation Group recently adopted applications including
Java Platform in 2022, Freshservice in 2021 and Apache JMeter in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of The Innovation Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates The Innovation Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete The Innovation Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.