Pep Boys
1 Presidential Blvd Suite 400,
Bala Cynwyd, 19004, PA,
United States
Bala Cynwyd, 19004, PA,
United States
1 215-430-9000
Automotive
Pep Boys Technographics
Pep Boys Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Pep Boys and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8000 Pep Boys employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Pep Boys has purchased the following applications: Starlims Abbott eScreen for BackGround Screening in 2012, SoundHound Smart Answering for Cognitive Computing in 2023, Adobe Connect for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Pep Boys is running and its propensity to invest more and deepen its relationship with STARLIMS , ADP , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Pep Boys revenues, which have grown to $2.10 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Pep Boys intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Pep Boys Tech Stack and Enterprise Applications
Pep Boys HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| STARLIMS | Legacy | Starlims Abbott eScreen | BackGround Screening | HCM | n/a | 2012 | 2012 |
In 2012, Pep Boys implemented Starlims Abbott eScreen as its BackGround Screening application to automate drug screening requests and results processing for Talent Management. The deployment of Starlims Abbott eScreen was centered on electronic ordering and results handling, embedding the vendor application into Pep Boys hiring operations and applicant screening workflows across the United States recruiting organization.
The implementation emphasized the eScreen electronic Chain of Custody elimination, removing the need for paper Chain of Custody forms and reducing paper waste and associated administrative costs. Functional capabilities implemented include applicant drug test ordering, automated results ingestion, and rapid negative result disposition, with negative drug test results becoming available in the system in about 15 minutes.
Integrations were implemented to allow Pep Boys to electronically request required drug screenings and automatically receive results through the Starlims Abbott eScreen system, enabling direct routing of test outcomes into recruiting operations. Operational scope focused on Talent Management and hiring teams, consolidating screening workflows and result access for recruiters and hiring managers.
Governance and process changes accompanied the technical rollout, streamlining hiring workflows by replacing paper-based custody procedures with system-driven automation. The partnership with eScreen supported continued hiring process efficiency, delivering stated time savings and cost reductions as reported by Karen Bryson Director of Talent Management Pep Boys Auto.
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Benefits Administration | HCM |
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2015 | 2015 |
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Core HR | HCM |
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2015 | 2015 |
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Payroll | HCM |
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2015 | 2015 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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Talent Assessment | HCM |
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2022 | 2022 |
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Time and Attendance | HCM |
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2015 | 2015 |
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Workforce Management | HCM |
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2004 | 2004 |
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Pep Boys AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SoundHound Inc. | Legacy | SoundHound Smart Answering | Cognitive Computing | AI-Powered Application | n/a | 2023 | 2023 |
In 2023, Pep Boys deployed SoundHound Smart Answering as a Cognitive Computing solution to introduce generative voice AI across customer and employee support channels. The implementation explicitly targets customer service and internal employee assistance to elevate CX and EX, and to address labor scarcity and rising operational costs through automated conversational handling.
SoundHound Smart Answering was configured as an omnichannel AI-enabled assistant, leveraging natural language understanding, intent resolution, and dialogue management to deliver conversational voice interactions. Implemented functional capabilities include conversational answering, contextual response generation, automated routing to human agents for escalation, and ongoing assistant behavior tuning to refine interactions.
Deployment was executed as a platform service operating across contact center voice channels and employee support touchpoints, centralizing conversational workflows for consistent outcomes. Operational governance emphasized configured conversation flows, fallback routing, and continuous tuning of assistant responses to align with Pep Boys operational processes and service quality expectations.
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Pep Boys Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Pep Boys implemented Adobe Connect as a web-embedded conferencing layer on their public site. The deployment uses Adobe Connect to provide hosted audio, video and web conferencing capabilities directly through the Pep Boys website, positioning Adobe Connect as the primary Audio Video and Web Conferencing application for customer and staff-facing sessions.
Configuration emphasized persistent meeting rooms and reusable meeting templates, with typical Adobe Connect functional capabilities enabled such as multi-party audio and video, screen sharing, chat, content pods, session recording, and role-based meeting moderation. The Adobe Connect implementation supports scheduling workflows and recorded session archives to serve recurring webinars and instructor-led online sessions consistent with Audio Video and Web Conferencing platforms.
Operational access is provisioned via the public website to both customers and internal users located in the United States, with session entry controlled through Adobe Connect authentication and meeting permissions. The scope is centered on web-based engagement and remote instructional use, integrating the conferencing layer into customer engagement and employee learning workflows that surface on the corporate site.
Governance practices focus on centralized administration of meeting templates, participant roles and recording retention policies inside Adobe Connect, with moderators and administrators managing live session controls and content publishing. The implementation reflects an application-led approach to embedding Audio Video and Web Conferencing into Pep Boys business functions for external engagement and internal instruction.
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Pep Boys eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2013 | 2013 |
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eCommerce | eCommerce |
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2018 | 2018 |
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Personalization and Product Recommendations | eCommerce |
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2017 | 2017 |
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Pep Boys CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Tracking and Recording | CRM |
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2018 | 2018 |
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Customer Data Platform | CRM |
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2024 | 2024 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2012 | 2012 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2011 | 2011 |
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Tag Management | CRM |
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2016 | 2016 |
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Pep Boys ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2018 | 2018 |
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Pep Boys TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Pep Boys PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2015 | 2015 |
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Transactional Email | PaaS |
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2016 | 2016 |
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Pep Boys IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Pep Boys CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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Pep Boys Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Professional Services | Professional Services |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Pep Boys
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Pep Boys Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Pep Boys IT executives and key decision makers. This section highlights Pep Boys's latest recorded technology evaluations, including Oracle Retail Xstore Point-of-Service for Point Of Sale on 2025-07-15, ADP Payroll for Payroll on 2025-07-10, and Workday HCM for Core HR on 2025-07-10. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Pep Boys digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Pep Boys Technographics
Pep Boys is a Automotive organization based in United States,
with around 8000 employees and annual revenues of $2.10 billion.
Pep Boys operates a diverse technology stack with applications such as
Starlims Abbott eScreen, SoundHound Smart Answering and Adobe Connect,
covering areas like BackGround Screening, Cognitive Computing and Audio Video and Web Conferencing.
Pep Boys has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as STARLIMS, SoundHound Inc. and Adobe Systems.
Pep Boys recently adopted applications including
Zeta CDP+ in 2024, SoundHound Smart Answering in 2023 and Paradox Traitify in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Pep Boys’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Pep Boys’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Pep Boys technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.