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Pimlico Plumbing and Heating Merchants
Location
1 Sail Street,
London, SE11 6NQ,
United Kingdom
Website
https://www.pimlicoplumbers.com/
Phone
44 20 4527-4065
Artw industry
Distribution
Employee
Revenue

Pimlico Plumbing and Heating Merchants Technographics

Pimlico Plumbing and Heating Merchants Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Pimlico Plumbing and Heating Merchants and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 142 Pimlico Plumbing and Heating Merchants employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Pimlico Plumbing and Heating Merchants has purchased the following applications: Kerridge k8 ERP for Distribution ERP in 2014, LiveChat for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2018 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Pimlico Plumbing and Heating Merchants is running and its propensity to invest more and deepen its relationship with Kerridge Commercial Systems Limited , simPRO Group , LiveChat, Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Pimlico Plumbing and Heating Merchants revenues, which have grown to $62.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Pimlico Plumbing and Heating Merchants intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Pimlico Plumbing and Heating Merchants Tech Stack and Enterprise Applications

Pimlico Plumbing and Heating Merchants ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Kerridge Commercial Systems Limited Legacy Kerridge k8 ERP Distribution ERP ERP Services and Operations n/a 2014 2014
In 2014 Pimlico Plumbing and Heating Merchants implemented Kerridge k8 ERP as its core trading system and went live on the first day of trading. The project delivered a production-ready Kerridge k8 ERP within four weeks from contract to go-live, enabling the business to open with transactional systems active from day one. Kerridge k8 ERP, a Distribution ERP, was configured to support distribution workflows common to trade merchants, including inventory management, order processing, trade account management, pricing and stock replenishment. Pimlico Plumbing and Heating Merchants uses Kerridge k8 ERP Distribution ERP to manage wholesale distribution and trade order fulfillment, aligning point-of-sale and back-office inventory control with order-to-cash processes and trade counter operations. Operational coverage for the implementation focused on South London trade customers and extended opening hours, providing seven-day-a-week service across London. Rapid configuration and data setup were prioritized to meet the compressed timeline, and early staff familiarity with the system contributed to operational readiness and adoption. The system proved an invaluable tool from the start, supporting business growth that exceeded initial expectations and enabling Pimlico Plumbing and Heating Merchants to scale its trade-only, highly responsive service model across London.
Field Service Management ERP Services and Operations 2023 2023
Pimlico Plumbing and Heating Merchants AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
LiveChat, Inc. Legacy LiveChat Chatbots and Conversational AI AI-Powered Application n/a 2019 2019
In 2019, Pimlico Plumbing and Heating Merchants deployed LiveChat on its public website, adopting the LiveChat application as a Chatbots and Conversational AI solution to manage online customer interactions. The implementation is centered on the website channel, positioning LiveChat to capture inbound customer queries and route them to internal teams through the embedded chat widget. Configuration focused on standard LiveChat web capabilities, including the embedded chat widget, proactive messaging, canned responses, and real time agent messaging, aligned with typical Chatbots and Conversational AI workflows. The deployment included agent assignment and chat queue configuration to support customer service and online sales inquiry handling, and message transcripts were used to maintain conversational history for follow up. Operational coverage targeted customer facing functions, specifically customer service and sales support on the United Kingdom website, with agents handling chat sessions during published service hours. Governance was organized around chat agent roles and operational handoffs into existing service workflows, enabling agents to escalate or follow up on leads captured through the LiveChat interface. The narrative describes the structural implementation of LiveChat, the LiveChat application, as a Chatbots and Conversational AI entry point on the Pimlico Plumbing and Heating Merchants website, with emphasis on website embedding, agent routing, and conversational tooling supporting frontline customer functions.
Pimlico Plumbing and Heating Merchants Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2018 2018
In 2018 Pimlico Plumbing and Heating Merchants implemented Microsoft 365 for Collaboration to consolidate email, document management, and team communications across its distribution operations in the United Kingdom. The presence of Microsoft 365 is referenced on the company website, indicating the platform is a visible part of the company technology footprint supporting a 142-person workforce. The Microsoft 365 deployment centered on core Collaboration capabilities, with Exchange Online for corporate email, SharePoint Online for shared document libraries and intranet content, OneDrive for Business for personal file sync, and Microsoft Teams for chat, calls, and meetings, enabling office, sales, and warehouse functions. Configuration work emphasized identity aligned with Microsoft identities, mailbox provisioning, shared library permissions, and Teams channel structures, while governance practices focused on permission controls and content lifecycle for document workflows. The implementation positioned Microsoft 365 as the Collaboration backbone for internal communications and document-centric processes across Pimlico Plumbing and Heating Merchants.
Pimlico Plumbing and Heating Merchants CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Call Center CRM 2023 2023
Customer Experience CRM 2021 2021
Marketing Analytics CRM 2020 2020
Pimlico Plumbing and Heating Merchants IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Content Delivery Network IaaS 2022 2022
Content Delivery Network IaaS 2022 2022

IT Decision Makers and Key Stakeholders at Pimlico Plumbing and Heating Merchants

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Pimlico Plumbing and Heating Merchants Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Pimlico Plumbing and Heating Merchants IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Pimlico Plumbing and Heating Merchants digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Pimlico Plumbing and Heating Merchants Technographics
Pimlico Plumbing and Heating Merchants is a Distribution organization based in United Kingdom, with around 142 employees and annual revenues of $62.0 million.
Pimlico Plumbing and Heating Merchants operates a diverse technology stack with applications such as Kerridge k8 ERP, LiveChat and Microsoft 365, covering areas like Distribution ERP, Chatbots and Conversational AI and Collaboration.
Pimlico Plumbing and Heating Merchants has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Kerridge Commercial Systems Limited, LiveChat, Inc. and Microsoft.
Pimlico Plumbing and Heating Merchants recently adopted applications including simPRO Field Service Management in 2023, 8x8 Contact Center in 2023 and Cloudflare CDN in 2022, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Pimlico Plumbing and Heating Merchants’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Pimlico Plumbing and Heating Merchants’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Pimlico Plumbing and Heating Merchants technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.