Thumbtack
415 Natoma Street, Suite 1300,
San Francisco, 94103, CA,
United States
San Francisco, 94103, CA,
United States
1 855-848-2825
Professional Services
Thumbtack Technographics
Thumbtack Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Thumbtack and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Thumbtack employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Thumbtack has purchased the following applications: BILL Financial Operations Platform for AP Automation, AR Automation in 2014, Greenhouse ATS for Applicant Tracking System in 2018, Onit SimpleLegal for Legal Practice Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Thumbtack is running and its propensity to invest more and deepen its relationship with BILL Operations , Paystand , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Thumbtack revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Thumbtack intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Thumbtack Tech Stack and Enterprise Applications
Thumbtack ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| BILL Operations | Legacy | BILL Financial Operations Platform | AP Automation, AR Automation | ERP | n/a | 2014 | 2014 |
In 2014, Thumbtack implemented the BILL Financial Operations Platform. The deployment targeted AP Automation,AR Automation capabilities to streamline payment operations across Thumbtack's U.S. operations and to support the company as it established new legal entities.
The implementation emphasized automation of routine finance work, including accounts payable workflow automation, accounts receivable processing, and the removal of manual bookkeeping tasks that had required extensive spreadsheet tracking. Configuration focused on approval workflow orchestration to eliminate paper check delays, and on automating invoice capture and payment routing consistent with AP Automation,AR Automation functional expectations.
Operationally, the BILL Financial Operations Platform was adopted by Thumbtack's lean finance team to centralize payment operations across its United States footprint, reducing reliance on manual tracking spreadsheets and paper-based approvals. Governance changes included standardizing payment and approval processes to support multiple entities and to scale finance operations without proportionally expanding headcount.
According to Thumbtack staff quoted in the case study, automating mundane tasks through the BILL Financial Operations Platform freed up significant time for the finance team, enabling focus on company growth and avoiding lengthy approval delays that accompanied prior manual processes.
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AR Automation | ERP |
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2021 | 2021 |
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ERP Financial | ERP |
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2019 | 2019 |
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Payment Processing | ERP |
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2017 | 2017 |
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Payment Processing | ERP |
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2020 | 2020 |
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Thumbtack HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Greenhouse | Legacy | Greenhouse ATS | Applicant Tracking System | HCM | n/a | 2018 | 2018 |
In 2018, Thumbtack implemented Greenhouse ATS. Thumbtack deployed Greenhouse ATS as its Applicant Tracking System to operationalize recruiting and talent acquisition workflows and to manage candidate intake from its public careers site.
The Greenhouse ATS deployment was configured to manage job posting, candidate pipelines, interview orchestration, and offer workflow, reflecting common Applicant Tracking System functional modules. Configuration work included job posting templates, structured interview kits, and pipeline stage definitions to standardize evaluation and move candidates through sourcing, interviewing, and offer stages.
Greenhouse ATS was used on Thumbtack's website to surface live job listings and channel applications directly into the ATS, linking the careers page to candidate records and requisition management. Operational governance emphasized recruiter and hiring manager workflows, role based access to hiring stages, and centralized requisition approvals to coordinate sourcing, interviewing, and offer decisions.
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BackGround Screening | HCM |
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2019 | 2019 |
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Candidate Relationship Management | HCM |
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2016 | 2016 |
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Core HR | HCM |
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2017 | 2017 |
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Interview Scheduling | HCM |
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2020 | 2020 |
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Thumbtack ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Onit | Legacy | Onit SimpleLegal | Legal Practice Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, Thumbtack implemented Onit SimpleLegal. Onit SimpleLegal is a Legal Practice Management application deployed to centralize legal matter tracking and legal spend workflows for Thumbtack's corporate legal and finance functions.
The implementation emphasized core Legal Practice Management capabilities, including matter management, invoice intake and e-billing workflows, configurable accrual reporting, and consolidated legal spend visibility. A validated reviewer, Madhvi P., Corporate Controller, noted that SimpleLegal consolidates all legal services and that the accrual report is useful at month end, which indicates active use by accounting for month-end close and expense accrual processes.
Operational coverage focused on the legal and accounting teams, where the system serves as a central repository for matters, invoices, and accrual data. Configuration work included role-based access and reporting templates to support month-end accrual cycles and legal operations procedures, while the reviewer feedback also highlights an area for improvement, specifically that exported accrual reports can be messy and require refinement.
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Thumbtack Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2011 | 2011 |
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Thumbtack Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Contract Lifecycle Management | Content Management |
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2020 | 2020 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Thumbtack CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2016 | 2016 |
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Customer Support | CRM |
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2014 | 2014 |
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Customer Support | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2014 | 2014 |
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Thumbtack ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2014 | 2014 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Thumbtack PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2023 | 2023 |
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Transactional Email | PaaS |
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2012 | 2012 |
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Transactional Email | PaaS |
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2014 | 2014 |
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Transactional Email | PaaS |
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2022 | 2022 |
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Thumbtack IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Thumbtack CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Thumbtack
| First Name | Last Name | Title | Function | Department | Phone | |
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Vice President, People | VP | HR | |
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People Programs Leader | Manager | HR | |
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Director, People Business Partner | Director | HR | |
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CFO | CXO | Finance | |
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Head of Sales and Operations | Director | Sales | |
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IT Director | Director | IT | |
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Corporate Controller | Director | Finance | |
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Executive Assistant to the CFO, General Counsel, and VP People | Manager | HR | |
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Chief of Staff | CXO | Finance | |
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Co-founder & CEO | CXO | Finance | |
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People Operations Partner | Manager | HR | |
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Payroll Manager | Manager | Finance | |
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Co-founder & President | CXO | Finance | |
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CFO | CXO | Finance | |
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Co-founder & CEO | CXO | Finance | |
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Lead, FP&A | Manager | Finance | |
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Head of FP&A | Director | Finance | |
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Revenue Accounting Manager | Manager | Finance | |
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Chief Legal Officer | CXO | Legal | |
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Deputy General Counsel, Corporate, Litigation, and Risk | CXO | Finance | |
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Vice President People | VP | HR | |
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Chief Of Staff | CXO | Finance | |
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Assistant General Counsel, Director | Director | Legal | |
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Deputy General Counsel, Senior Director | Director | Finance | |
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Senior Legal Operations Lead | Manager | Legal | |
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Director, Technical Recruiting | Director | HR | |
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Manager, Executive Assistant to CEO, Chief Legal Officer, and VP of People | Manager | Legal | |
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Vice President, Global Recruiting | VP | HR | |
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Apps Being Evaluated by Thumbtack Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Thumbtack IT executives and key decision makers. This section highlights Thumbtack's latest recorded technology evaluations, including Genesys Cloud CX for Call Center on 2024-09-18 and Golf Compete ForeUp for Golf Course Management on 2024-09-18. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Thumbtack digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2024-09-18 | Thumbtack | Evaluated | Genesys | Genesys Cloud CX | Call Center | CRM |
| 2024-09-18 | Thumbtack | Evaluated | Golf Compete | Golf Compete ForeUp | Golf Course Management | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Thumbtack Technographics
Thumbtack is a Professional Services organization based in United States,
with around 1000 employees and annual revenues of $200.0 million.
Thumbtack operates a diverse technology stack with applications such as
BILL Financial Operations Platform, Greenhouse ATS and Onit SimpleLegal,
covering areas like AP Automation, AR Automation, Applicant Tracking System and Legal Practice Management.
Thumbtack has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as BILL Operations, Greenhouse and Onit.
Thumbtack recently adopted applications including
MacStadium Orka in 2023, Postie in 2022 and Paystand AR automation in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Thumbtack’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Thumbtack’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Thumbtack technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.