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Thuraya Telecommunications Company
Location
Thuraya Telecommunications Tower, P.O.Box 283333, Next to Byblos Hotel, Al Thanayah - 1, TECOM C,
Dubai, x,
United Arab Emirates
Website
https://www.thuraya.com/
Phone
971 4 448 8841
Artw industry
Communications
Employee
Revenue

Thuraya Telecommunications Company Technographics

Thuraya Telecommunications Company Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Thuraya Telecommunications Company and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1670 Thuraya Telecommunications Company employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Thuraya Telecommunications Company has purchased the following applications: DigitalOcean Droplets for Application Hosting and Computing Services in 2020, Cisco Webex Meetings for Audio Video and Web Conferencing in 2017, inConcert Contact Center for Call Center in 2021 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Thuraya Telecommunications Company is running and its propensity to invest more and deepen its relationship with DigitalOcean , Rackspace Technology , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Thuraya Telecommunications Company revenues, which have grown to $320.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Thuraya Telecommunications Company intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Thuraya Telecommunications Company Data, Technology Stack, and Enterprise Applications
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
DigitalOcean Legacy DigitalOcean Droplets Application Hosting and Computing Services IaaS n/a 2020 2020
Application Hosting and Computing Services IaaS 2015 2015
Application Hosting and Computing Services IaaS 2020 2020
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Cisco Systems Legacy Cisco Webex Meetings Audio Video and Web Conferencing Collaboration n/a 2017 2017
Collaboration Collaboration 2020 2020
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
inConcert Legacy inConcert Contact Center Call Center CRM n/a 2021 2021 In 2021, Thuraya Telecommunications Company deployed inConcert Contact Center to centralize omnichannel customer interactions for its UAE contact centers. The deployment targeted customer service and contact center operations, using inConcert Contact Center as a Call Center platform to unify voice, email and web chat channels across multiple networks and languages. The implementation configured core omnichannel capabilities including voice routing, email queuing and web chat handling, with skill based routing and VIP prioritization implemented to direct inbound work to appropriately qualified agents. Configuration focused on routing logic, agent desktop workflows and multilingual queue management to support simultaneous channel handling. Operational coverage was concentrated in the UAE contact center environment, integrating communications across Thuraya networks and regional language support for frontline customer service teams. The solution supported contact center business functions such as inbound customer support, escalation handling and prioritized service routing. Operational governance emphasized skill based routing and VIP prioritization as primary workflow controls, with queue and routing rules enforced at the platform level. The deployment improved measured service levels with 90% of calls answered within 20 seconds, increased first call resolution by ~15% and reduced average agent handling and management time by ~18.5%.
Marketing Automation CRM 2018 2018
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Expense Management ERP Financial Management 2012 2012
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Reservation and Booking Management ERP Services and Operations 2023 2023
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Web Application Firewalls (WAF) CyberSecurity 2021 2021
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Web Content Management Content Management 2021 2021
IT Decision Makers and Key Stakeholders at Thuraya Telecommunications Company
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Thuraya Telecommunications Company Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Thuraya Telecommunications Company Technographics

Thuraya Telecommunications Company is a Communications organization based in United Arab Emirates, with around 1670 employees and annual revenues of $320.0 million.

Thuraya Telecommunications Company operates a diverse technology stack with applications such as DigitalOcean Droplets, Cisco Webex Meetings and inConcert Contact Center, covering areas like Application Hosting and Computing Services, Audio Video and Web Conferencing and Call Center.

Thuraya Telecommunications Company has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as DigitalOcean, Cisco Systems and inConcert.

Thuraya Telecommunications Company recently adopted applications including ResNexus Booking in 2023, inConcert Contact Center in 2021 and Imperva Sonar in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Thuraya Telecommunications Company’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Thuraya Telecommunications Company’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Thuraya Telecommunications Company technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.