Toshiba Tec Malaysia
4, Jalan Saudagar U1/16, Hicom-glenmarie Industrial Park,
Shah Alam, 650,
Malaysia
Shah Alam, 650,
Malaysia
60 3-5568 7788
Professional Services
Toshiba Tec Malaysia Technographics
Toshiba Tec Malaysia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Toshiba Tec Malaysia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 480 Toshiba Tec Malaysia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Toshiba Tec Malaysia has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2019, Zendesk Chat for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Toshiba Tec Malaysia is running and its propensity to invest more and deepen its relationship with Oracle , Zendesk , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Toshiba Tec Malaysia revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Toshiba Tec Malaysia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Toshiba Tec Malaysia Tech Stack and Enterprise Applications
Toshiba Tec Malaysia ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | Centroid | 2019 | 2019 |
In 2019, Toshiba Tec Malaysia implemented Oracle E-Business Suite to consolidate finance and operational systems across its organization. The project standardized three subsidiaries that had been operating on disparate systems onto a single Oracle E-Business Suite instance, using Oracle E-Business Suite as the ERP Financial platform to centralize financial workflows and reduce maintenance complexity.
Centroid served as the systems integrator and configured a complex solution spanning more than 70 modules within Oracle E-Business Suite. Configuration work focused on core ERP Financial capabilities including general ledger, accounts payable, accounts receivable, procurement, inventory controls, fixed assets, and financial consolidation, with extensive master data alignment and chart of accounts rationalization to enable consistent accounting and reporting.
The implementation unified the existing Oracle E-Business Suite instance Toshiba had operated for years with newly onboarded subsidiary operations, centralizing master data and transactional processing across the three subsidiaries and Malaysia operations. Integration efforts emphasized shared financial ledgers and centralized transactional workflows to support cross-entity financial reporting and operational governance.
Project governance was led by Centroid under a strict deadline, necessitating coordinated rollout planning, standardized processes, and centralized change control across finance and IT functions. The initiative was driven to reduce maintenance overhead and harmonize global operations, with Oracle E-Business Suite positioned as the enterprise ERP Financial backbone for Toshiba Tec Malaysia and its subsidiaries.
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Toshiba Tec Malaysia AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Toshiba Tec Malaysia deployed Zendesk Chat on its public website. Toshiba Tec Malaysia implemented Zendesk Chat to provide Chatbots and Conversational AI capabilities supporting customer service and web based support workflows.
The deployment uses a cloud hosted SaaS architecture with a site embedded JavaScript chat widget and an agent console for session management. Core functional capabilities configured include live chat, proactive chat invites, canned responses, queue based chat routing and transcript capture for audit and follow up. These features align with standard Chatbots and Conversational AI workflows for initial automated engagement and agent assisted resolution.
Integration is centered on the corporate website where the Zendesk Chat widget handles inbound web inquiries, session persistence and visitor context from standard site pages. Operational coverage is focused on customer service teams at Toshiba Tec Malaysia, enabling web channel handling and handoff workflows into agent managed follow up. The Zendesk Chat implementation uses the full application name, Zendesk Chat, in site scripts and the agent console to maintain consistency across the digital support channel.
Governance follows common chat deployment patterns with role based agent access, defined operating hours and transcript retention to support continuity and escalation. The deployment positions Toshiba Tec Malaysia Zendesk Chat within Chatbots and Conversational AI to support structured web engagement and agent orchestration of customer inquiries.
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Toshiba Tec Malaysia Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Toshiba Tec Malaysia implemented Microsoft 365 to provide Collaboration capabilities across its professional services organization. Toshiba Tec Malaysia adopted Microsoft 365 as the primary Collaboration platform to support internal communications, document collaboration, and knowledge sharing for its 480 employees.
The Microsoft 365 deployment includes core collaboration components such as Exchange Online for cloud email, SharePoint Online and OneDrive for document storage and co-authoring, and Microsoft Teams for real-time communication, reflecting standard Collaboration functional modules and cloud-hosted Office applications. Configuration emphasis is on centralized tenant management, role-based access for business functions, and standard collaboration workflows for document versioning and team collaboration.
Microsoft 365 is also referenced on the Toshiba Tec Malaysia public website, indicating tenant-level services are surfaced for externally visible assets and collaboration touchpoints. No other third-party system integrations are specified in the available data.
Operationally the Microsoft 365 rollout aligns with enterprise collaboration governance, with expected centralized administration and user provisioning to support professional services workflows and internal knowledge management. The account-level use of Microsoft 365 positions Toshiba Tec Malaysia to leverage standard Collaboration controls and productivity features across departments.
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Toshiba Tec Malaysia eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2021 | 2021 |
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Toshiba Tec Malaysia CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Support | CRM |
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2020 | 2020 |
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Toshiba Tec Malaysia IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Toshiba Tec Malaysia
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Senior Manager IT | Manager | IT | |
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IT Manager | Manager | IT | |
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IT Solution Manager | Manager | IT | |
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Executive Finance | Manager | Finance | |
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Apps Being Evaluated by Toshiba Tec Malaysia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Toshiba Tec Malaysia IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Toshiba Tec Malaysia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Toshiba Tec Malaysia Technographics
Toshiba Tec Malaysia is a Professional Services organization based in Malaysia,
with around 480 employees and annual revenues of $100.0 million.
Toshiba Tec Malaysia operates a diverse technology stack with applications such as
Oracle E-Business Suite, Zendesk Chat and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Toshiba Tec Malaysia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Zendesk and Microsoft.
Toshiba Tec Malaysia recently adopted applications including
WooCommerce in 2021, Zendesk Chat in 2020 and Zendesk Service in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Toshiba Tec Malaysia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Toshiba Tec Malaysia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Toshiba Tec Malaysia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.