ToughBuilt
8669 Research Drive,
Irvine, 92630, CA,
United States
Irvine, 92630, CA,
United States
1 800-288-4695
Manufacturing
ToughBuilt Technographics
ToughBuilt Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ToughBuilt and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 ToughBuilt employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ToughBuilt has purchased the following applications: Acumatica Cloud ERP for ERP Financial in 2020, Zendesk Chat for Chatbots and Conversational AI in 2022, Salsify PXM for Product Information Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ToughBuilt is running and its propensity to invest more and deepen its relationship with Acumatica , Zendesk , Salsify or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ToughBuilt revenues, which have grown to $15.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ToughBuilt intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ToughBuilt Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Acumatica | Intuit Quickbooks Enterprise | Acumatica Cloud ERP | ERP Financial | ERP Financial Management | Klear Systems | 2020 | 2020 |
In 2020, ToughBuilt implemented Acumatica Cloud ERP as its ERP Financial platform to scale accounting, inventory and order management beyond Intuit QuickBooks Enterprise. Acumatica was cited in the company case as supporting a revenue increase of nearly 25 percent in 2019, and the deployment was run with implementation partner Klear Systems to support the company’s manufacturing and distribution growth plans.
The implementation used Acumatica Advanced Financials with Inventory Management and CRM as core modules, and incorporated third-party extensions including Artsyl’s OrderAction/docAlpha for automated document capture, Avalara for tax automation, DataSelf for business intelligence and MAPADOC for document flows. Configuration focused on automating order entry workflows and expense capture, moving multi-line orders from manual 15-minute entries to automated processing that reduced order entry time by about 13 minutes per order, enabling roughly 400 orders to be processed automatically in a typical week and eliminating about 20 hours of weekly data entry previously required.
Integrations tied Acumatica Cloud ERP to online sales channels and 3PL partners to improve inventory visibility across multiple warehouses and contract manufacturers, addressing the lack of native EDI capabilities that had constrained operations in QuickBooks. The deployment delivered anywhere access via Acumatica Mobile for sales and executives, and extended to ToughBuilt operational footprint that includes U.S. offices, manufacturing in India and China, offices in London and Shanghai, and 3PL shippers in Mexico and Canada.
Governance and process restructuring centered on shared dashboards and reports, with roughly 5,000 DataSelf reports built for near real-time insight and executive decision support. OrderAction’s intelligent extraction converted emailed physical orders and digital sales orders into Acumatica transactions, shortening days outstanding and freeing finance staff to focus on reporting and analysis. The cloud pricing and resource-based licensing approach was cited as a factor in affordability, and the automation outcomes explicitly stated include eliminating manual processes, avoiding the need to add three to four order-entry hires, improving inventory visibility with contract manufacturers, and enabling reinvestment to hire additional R&D staff.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, ToughBuilt implemented Zendesk Chat on its website, deploying a customer-facing conversational layer categorized as Chatbots and Conversational AI. ToughBuilt is a United States manufacturing company with approximately 150 employees and configured Zendesk Chat as the primary web chat interface to handle inbound customer and prospect interactions.
The Zendesk Chat deployment centers on a web widget and includes standard Chatbots and Conversational AI capabilities such as live chat routing to support agents, canned responses and macros, proactive messaging triggers, session transcripts, and conversational analytics. Operational scope focuses on customer support and front-line sales inquiry handling, with configuration workstreams covering chat hours, agent roles and permissions, escalation workflows into support ticketing, and agent training and playbooks to govern conversational responses.
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salsify | Legacy | Salsify PXM | Product Information Management | eCommerce | n/a | 2022 | 2022 |
In 2022, ToughBuilt implemented Salsify PXM to centralize product content and support online commerce. The deployment uses Salsify CommerceXM on their website and designates Salsify PXM as the primary Product Information Management platform for product data, digital assets, and channel syndication.
The implementation included product data modeling, digital asset management, channel specific content feeds, and workflow orchestration to serve merchandising and e commerce teams. Salsify PXM was configured for attribute management, enriched product descriptions, imagery governance, and catalog publication to the public website via CommerceXM, while content stewardship and approval workflows were established to align merchandising and marketing functions.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at ToughBuilt
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by ToughBuilt Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from ToughBuilt IT executives and key decision makers. This section highlights ToughBuilt's latest recorded technology evaluations, including Zoho Desk for Customer Support on 2024-08-15 and Gorgias for Customer Support on 2024-08-15. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the ToughBuilt digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD ToughBuilt Technographics
ToughBuilt is a Manufacturing organization based in United States,
with around 150 employees and annual revenues of $15.0 million.
ToughBuilt operates a diverse technology stack with applications such as
Acumatica Cloud ERP, Zendesk Chat and Salsify PXM,
covering areas like ERP Financial, Chatbots and Conversational AI and Product Information Management.
ToughBuilt has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Acumatica, Zendesk and Salsify.
ToughBuilt recently adopted applications including
Zendesk Chat in 2022, Salsify PXM in 2022 and FullStory in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ToughBuilt’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates ToughBuilt’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ToughBuilt technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.