TriCore Reference Laboratories
1001 Woodward Place NE,
Albuquerque, 87102, NM,
United States
Albuquerque, 87102, NM,
United States
1 505-938-8888
Healthcare
TriCore Reference Laboratories Technographics
TriCore Reference Laboratories Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by TriCore Reference Laboratories and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1100 TriCore Reference Laboratories employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that TriCore Reference Laboratories has purchased the following applications: UKG Pro HCM (ex UltiPro HCM) for Core HR in 2014, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2017, Hotjar for Customer Experience in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems TriCore Reference Laboratories is running and its propensity to invest more and deepen its relationship with UKG , Salesforce , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing TriCore Reference Laboratories revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for TriCore Reference Laboratories intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
TriCore Reference Laboratories Tech Stack and Enterprise Applications
TriCore Reference Laboratories HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Pro HCM (ex UltiPro HCM) | Core HR | HCM | n/a | 2014 | 2015 |
In 2014, TriCore Reference Laboratories implemented UKG Pro HCM (ex UltiPro HCM) as its Core HR application. The deployment centralized HR administration for the organization, with primary operational use focused on leave administration, employee status maintenance, and offboarding workflows.
UKG Pro HCM was used to manage the FMLA process, including case tracking and documentation, and to conduct and document exit interviews. HR staff entered employee status changes directly into the UKG Pro HCM HRIS, reflecting use of employee record management and absence administration capabilities consistent with Core HR systems.
Operational practices combined system records with physical file room management, covering personnel files, medical records, FMLA documentation, and I-9 forms, indicating coordinated recordkeeping and compliance workflows. The implementation supported HR operational functions such as leave administration, employee lifecycle updates, and separation processing, with governance centered on HR-driven process execution and documented record maintenance.
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Time and Attendance | HCM |
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2002 | 2002 |
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Workforce Management | HCM |
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2002 | 2002 |
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TriCore Reference Laboratories AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017 TriCore Reference Laboratories deployed Salesforce Chat (formerly Salesforce Live Agent) on its public website. The implementation places Salesforce Chat in the Chatbots and Conversational AI category to provide real-time web chat for patient and client inquiries, establishing a direct web channel for front-line engagement and inquiry intake.
Configuration emphasized core Salesforce Chat capabilities including chat button and pre-chat form configuration, real-time routing to the agent console, presence and queue management, session handoffs, and transcript capture. These capabilities were used to support typical Chatbots and Conversational AI workflows such as contextual data capture at session start, canned responses and scripted prompts, and escalation into agent-assisted interactions.
Operationally the deployment covers the public website and serves patient services and client support teams, with administration and permissioning handled inside the Salesforce platform. Governance activities centered on chat script management, role-based access to the agent console, routing rule tuning, and embedding chat transcripts into Salesforce case handling and service desk processes to align web chat with existing service workflows.
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TriCore Reference Laboratories CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2021 | 2021 |
In 2021 TriCore Reference Laboratories implemented Hotjar on their public website to extend its Customer Experience instrumentation. TriCore Reference Laboratories deployed Hotjar as a client-side behavioral analytics layer, embedding Hotjar tracking snippets into web pages to capture user interaction data across digital touchpoints.
The Hotjar deployment emphasized standard Customer Experience capabilities, including session recordings, heatmaps, conversion funnel analysis, on-site feedback widgets, and form interaction analysis, with the Hotjar application used to surface qualitative insights for UX and content prioritization. Configuration focused on page-level instrumentation and event capture to complement existing web analytics and UX optimization workflows, while governance centered on operational ownership within digital experience and web operations teams.
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2017 | 2017 |
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TriCore Reference Laboratories PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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TriCore Reference Laboratories IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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TriCore Reference Laboratories CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at TriCore Reference Laboratories
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Information Officer | CXO | IT | |
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Manager, Workforce Education and Development | Manager | HR | |
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Director, Human Capital Management | Director | Finance | |
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Chief Administrative Officer | CXO | Finance | |
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Chief Financial Officer | CXO | Finance | |
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HR Manager | Manager | HR | |
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Apps Being Evaluated by TriCore Reference Laboratories Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from TriCore Reference Laboratories IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the TriCore Reference Laboratories digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD TriCore Reference Laboratories Technographics
TriCore Reference Laboratories is a Healthcare organization based in United States,
with around 1100 employees and annual revenues of $300.0 million.
TriCore Reference Laboratories operates a diverse technology stack with applications such as
UKG Pro HCM (ex UltiPro HCM), Salesforce Chat (formerly Salesforce Live Agent) and Hotjar,
covering areas like Core HR, Chatbots and Conversational AI and Customer Experience.
TriCore Reference Laboratories has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UKG, Salesforce and Contentsquare.
TriCore Reference Laboratories recently adopted applications including
Hotjar in 2021, Salesforce Marketing Cloud in 2021 and Amazon SES in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of TriCore Reference Laboratories’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates TriCore Reference Laboratories’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete TriCore Reference Laboratories technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.