Troy, 48083, MI,
United States
Troy Auto Care United States Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Troy Auto Care United States and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 58 Troy Auto Care United States employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Troy Auto Care United States has purchased the following applications: Stripe Payments for Payment Processing in 2020, NAPA TRACS Shop Management for Shop Management in 1999, Microsoft 365 for Collaboration in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Troy Auto Care United States is running and its propensity to invest more and deepen its relationship with Stripe , Narvar , Auto Vitals or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Troy Auto Care United States revenues, which have grown to $6.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Troy Auto Care United States intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Stripe | Legacy | Stripe Payments | Payment Processing | ERP Financial Management | n/a | 2020 | 2020 |
|
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Narvar | Legacy | NAPA TRACS Shop Management | Shop Management | ERP Services and Operations | n/a | 1999 | 1999 |
In 1999, Troy Auto Care United States began using NAPA TRACS Shop Management after joining the NAPA Auto Care program, establishing the application as the central platform for shop operations and customer workflows. The Troy, Michigan shop with approximately 58 employees uses NAPA TRACS Shop Management as its primary Shop Management application for service intake, repair order processing, parts handling, and customer communications across front office and bay operations.
Functional implementation centers on core Shop Management capabilities and customer facing workflows. Usage includes digital vehicle inspection processes and CRM style customer tracking inferred from NAPA Auto Care award documentation, with configuration focused on recommended service prompts, inspection driven recommendations, technician notes, and customer notification automation consistent with Shop Management practices. NAPA TRACS Shop Management is presented as the system that orchestrates inspection to repair order lifecycle and supports service advisor and technician execution.
Operational governance has been continuous since 1999 and is applied across service advisors, technicians, and the front desk for daily shop operations. NAPA Auto Care award write ups explicitly state the Hudsons have been TRACS users from the beginning and cite a reported 26% increase in recommended service take rate via digital vehicle inspections, linking use of NAPA TRACS Shop Management DVI and CRM style modules to higher recommended service engagement. Troy Auto Care United States NAPA TRACS Shop Management supports Shop Management business functions for the shop’s service operations.
|
|
|
|
|
Shop Management | ERP Services and Operations |
|
2018 | 2018 |
|
|
|
|
|
Shop Management | ERP Services and Operations |
|
2022 | 2022 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Content Management | Content Management |
|
2015 | 2015 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
CRM | CRM |
|
2018 | 2018 |
|
|
|
|
|
Listing Management | CRM |
|
2015 | 2015 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2016 | 2016 |
|
|
|
|
|
Tag Management | CRM |
|
2016 | 2016 |
|
|
|
|
|
Tag Management | CRM |
|
2019 | 2019 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2023 | 2023 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Domain Name System (DNS) | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Domain Name System (DNS) | IaaS |
|
2020 | 2020 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Security (AppSec) | CyberSecurity |
|
2018 | 2018 |
|
|
|
|
|
Secure Sockets Layer (SSL) | CyberSecurity |
|
2018 | 2018 |
|
|
|
|
|
Secure Sockets Layer (SSL) | CyberSecurity |
|
2019 | 2019 |
|
|
|
|
|
Web Application Firewalls (WAF), Phishing Protection | CyberSecurity |
|
2023 | 2023 |
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||