Truphone
25 Canada Square,
London, E14 5LQ,
United Kingdom
London, E14 5LQ,
United Kingdom
44 20 3002-6565
Communications
Truphone Technographics
Truphone Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Truphone and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 499 Truphone employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Truphone has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2013, Sage People Recognition and Compensation for Compensation Management, Employee Recognition and Rewards Management in 2018, BusinessOptix for Process Mining in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Truphone is running and its propensity to invest more and deepen its relationship with Oracle , Sage , BusinessOptix or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Truphone revenues, which have grown to $60.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Truphone intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Truphone Tech Stack and Enterprise Applications
Truphone ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2013 | 2013 |
In 2013, Truphone implemented Oracle NetSuite ERP as an ERP Financial system to centralize procurement, inventory and global logistics workflows. The implementation covered coordination of deliveries to Truphone offices and external warehouses globally, including creation and approval of all export documentation. Teams managed and reconciled monthly inventory stock counts for all offices and created and received purchase orders in Oracle NetSuite ERP to procure mobile devices. Operational scope included liaison with teams from eight country offices to manage stock levels and respond to delivery queries.
Configuration emphasized core ERP Financial capabilities, including purchase order processing, inventory management, and stock reconciliation workflows within Oracle NetSuite ERP. Approval workflows were implemented for export documentation and purchase order authorizations, and logistical procedures were codified to standardize delivery and inventory reconciliation activities. Company information and documented logistics processes were maintained on Confluence as an operational repository to support consistency and knowledge sharing.
Operational coverage spanned logistics, procurement, operations and customer care functions, with 3rd line support delivered to customer care and operations teams for Global Logistics. Supplier relationship management was an explicit part of the program, with teams negotiating prices and managing supplier communications to support procurement activity executed through NetSuite. The effort aligned transactional ERP activity with physical stock movements across multiple offices and external warehouses.
Governance focused on new logistics process development and enforcement, with documented workflows and approval steps used to drive consistency across offices. Truphone Oracle NetSuite ERP ERP Financial supported procurement, inventory and global logistics business functions, embedding purchase order control, export documentation handling and monthly inventory reconciliation into day to day operations.
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Truphone HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage People Recognition and Compensation | Compensation Management, Employee Recognition and Rewards Management | HCM | n/a | 2018 | 2018 |
In 2018, Truphone implemented Sage People Recognition and Compensation to automate core HR and people processes across its global business. The deployment leveraged Compensation Management,Employee Recognition and Rewards Management functionality to centralize people and performance management and to support HR and people operations across the organization.
The implementation configured core HR, performance management, and manager self-service capabilities, with inferred use of compensation and merit workflows based on documented forecasting of salary and bonus bills and staffing cost management. Sage People Recognition and Compensation was used to give managers self-service access for routine people actions and to streamline forecasting and merit planning workflows.
Operational coverage focused on the UK and global HR function, with the project delivered on a sub-four-month contract to live timeline as documented in the case study. The rollout oriented around centralized HR process automation and manager-led transactions, improving visibility into people data across sites and regions.
Governance changes emphasized manager self-service and tighter HR to finance visibility, enabling HR and finance stakeholders to view forecasted salary and bonus liabilities and staffing costs. Reported outcomes included improved people and performance management and enhanced HR financial visibility for UK and global HR, aligned to the Sage People Recognition and Compensation deployment.
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Core HR | HCM |
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2016 | 2016 |
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Truphone Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| BusinessOptix | Legacy | BusinessOptix | Process Mining | Analytics and BI | n/a | 2016 | 2016 |
In 2016, Truphone implemented BusinessOptix as a Process Mining solution to instrument and document operational workflows across its telecoms environment. The implementation targeted cross-functional visibility for Service & Operations, PMO, Project Managers, the Chief Commercial Officer, the Business Change Board, Product Management & Digital, Networks Engineering, MNP operations, Sales Admin, B2B Support, Release Management, .Net Development, Solutions Architecture, and Carrier Services Wholesale.
BusinessOptix was configured to deliver process discovery and process mapping capabilities, including variant analysis and model-driven process documentation typical of Process Mining deployments. The configuration emphasized centralized process models and interactive dashboards to support root cause analysis and standardized process definitions, while enabling handoffs into existing governance artifacts and change control workflows.
The BusinessOptix implementation integrated with Truphone's application and collaboration stack, ingesting event and ticket data from Cerillion CRM and Salesforce Sales Cloud CRM, and linking to operational tooling such as OCS, Confluence, JIRA, and Marketo to enrich process event logs. Operational coverage extended into network and carrier services domains, with process data sources and artefacts provided by Networks Engineering, MNP teams, and Release Management for end-to-end process visibility.
Governance for the rollout was managed through the PMO and the Business Change Board, with Product Management & Digital coordinating adoption and Solutions Architecture and .Net Development overseeing technical integration work. Release Management and stakeholder groups across Sales Admin and B2B Support were engaged to align workflows and maintain process documentation within BusinessOptix.
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Truphone Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Truphone CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Truphone EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2016 | 2016 |
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Truphone ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incident Management | ITSM |
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2021 | 2021 |
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Truphone PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Truphone IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Truphone CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Cloud Access Security Brokers (CASB) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Truphone
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Truphone Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Truphone IT executives and key decision makers. This section highlights Truphone's latest recorded technology evaluations, including Jamf Pro for EMM / MDM / MAM on 2026-02-02, FullStory for Customer Experience on 2025-12-18, and Genesys PureCloud Platform for Call Center, Customer Experience on 2025-09-28. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Truphone digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Truphone Technographics
Truphone is a Communications organization based in United Kingdom,
with around 499 employees and annual revenues of $60.0 million.
Truphone operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Sage People Recognition and Compensation and BusinessOptix,
covering areas like ERP Financial, Compensation Management, Employee Recognition and Rewards Management and Process Mining.
Truphone has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Sage and BusinessOptix.
Truphone recently adopted applications including
Cisco Webex Meetings in 2021, Salesforce Sales Cloud in 2021 and Atlassian StatusPage in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Truphone’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Truphone’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Truphone technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.