Tui Ambassador Tours
Avenida Conselheiro Fernando De Sousa, 25A,
Lisboa, 1070-072,
Portugal
Lisboa, 1070-072,
Portugal
351 213 191 500
Professional Services
Tui Ambassador Tours Technographics
Tui Ambassador Tours Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Tui Ambassador Tours and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 53 Tui Ambassador Tours employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Tui Ambassador Tours has purchased the following applications: iAdvize Conversational Platform for Chatbots and Conversational AI in 2013, Adobe Connect for Audio Video and Web Conferencing in 2017, SAP Customer Data Cloud (ex Gigya) for Customer Data Platform in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Tui Ambassador Tours is running and its propensity to invest more and deepen its relationship with iAdvize , Apple , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Tui Ambassador Tours revenues, which have grown to $18.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Tui Ambassador Tours intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Tui Ambassador Tours Tech Stack and Enterprise Applications
Tui Ambassador Tours AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| iAdvize | Legacy | iAdvize Conversational Platform | Chatbots and Conversational AI | AI-Powered Application | n/a | 2013 | 2013 |
In 2013, Tui Ambassador Tours implemented iAdvize Conversational Platform on its website. The deployment leverages the iAdvize Conversational Platform within the Chatbots and Conversational AI category to enable web based visitor chat, proactive messaging, and session based engagement for prospective travelers.
Configuration focused on embedding the iAdvize chat widget, provisioning the agent console for customer advisors, and establishing rule based visitor routing consistent with Chatbots and Conversational AI best practices. Implemented functional capabilities included live chat, targeted invitations based on page context, and conversational handover to human agents with scripted workflows tailored to tourism and booking inquiries.
Operational coverage centered on the customer service and reservations functions of Tui Ambassador Tours, with the website as the primary channel for conversational interactions. Governance emphasized platform administration by the digital operations team and agent training on standardized conversational scripts to maintain consistent customer handling and response quality.
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Chatbots and Conversational AI | AI-Powered Application |
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2022 | 2022 |
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Tui Ambassador Tours Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Tui Ambassador Tours implemented Adobe Connect. Adobe Connect provided by Adobe Systems is embedded on their website to deliver Audio Video and Web Conferencing capabilities for the 53 employee professional services firm, enabling both customer-facing sessions and internal collaboration workflows. The deployment emphasizes web-hosted conferencing and persistent meeting rooms, aligning the Adobe Connect application with webinar hosting, screen sharing, and session recording use cases visible to external attendees. This implementation situates web conferencing entry points directly on public site pages to streamline access for clients and partners.
Configuration work focused on meeting room templates, content pods for shared presentations, recorder-enabled sessions, and role-based access controls to differentiate hosts, presenters, and attendees. User provisioning and centralized room management were applied to standardize session setup for training, client briefings, and sales presentations, reflecting governance practices common in Audio Video and Web Conferencing implementations. The architecture reflects a web-first embed model on the corporate site, reducing attendee friction while maintaining centralized operational control of conferencing assets.
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Tui Ambassador Tours CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Customer Data Cloud (ex Gigya) | Customer Data Platform | CRM | n/a | 2019 | 2019 |
In 2019, Tui Ambassador Tours deployed SAP Customer Data Cloud (ex Gigya) on their website. Tui Ambassador Tours uses SAP Customer Data Cloud (ex Gigya) as a Customer Data Platform to centralize customer identity, registration and consent management for site visitors. The deployment is implemented at the website level using web SDKs and server-side configuration to capture and persist authenticated profiles. This positions SAP Customer Data Cloud (ex Gigya) as the canonical cloud-hosted identity and profile store for digital engagement workflows.
The implementation leverages standard Customer Data Platform capabilities including registration-as-a-service, profile consolidation, social login and granular consent and preference management. Governance emphasis is on consent workflows and privacy-first profile handling, with configuration of consent capture and preference APIs to enforce policy and customer choice. Operational coverage is focused on the public website and associated digital registration flows, impacting customer identity, marketing and site operations functions. SAP Customer Data Cloud (ex Gigya) is therefore used to instrument identity management and policy-driven consent controls within Tui Ambassador Tours digital channels.
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Customer Data Platform | CRM |
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2012 | 2012 |
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Customer Engagement, Customer Loyalty | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Support | CRM |
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2024 | 2024 |
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Digital Advertising Platform | CRM |
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2024 | 2024 |
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Marketing Analytics | CRM |
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2012 | 2012 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2016 | 2016 |
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Tag Management | CRM |
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2018 | 2018 |
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Tui Ambassador Tours ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Tui Ambassador Tours PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Extract, Transform, and Load (ETL) | PaaS |
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2022 | 2022 |
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Tui Ambassador Tours IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Tui Ambassador Tours CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Tui Ambassador Tours
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Tui Ambassador Tours Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Tui Ambassador Tours IT executives and key decision makers. This section highlights Tui Ambassador Tours's latest recorded technology evaluations, including BlackRock Aladdin for Portfolio and Investment Management on 2025-01-04. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Tui Ambassador Tours digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-01-04 | Tui Ambassador Tours | Evaluated | BlackRock | BlackRock Aladdin | Portfolio and Investment Management | Investment Management |
FAQ - APPS RUN THE WORLD Tui Ambassador Tours Technographics
Tui Ambassador Tours is a Professional Services organization based in Portugal,
with around 53 employees and annual revenues of $18.0 million.
Tui Ambassador Tours operates a diverse technology stack with applications such as
iAdvize Conversational Platform, Adobe Connect and SAP Customer Data Cloud (ex Gigya),
covering areas like Chatbots and Conversational AI, Audio Video and Web Conferencing and Customer Data Platform.
Tui Ambassador Tours has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as iAdvize, Adobe Systems and SAP.
Tui Ambassador Tours recently adopted applications including
FreshDesk Customer Support in 2024, Index Exchange in 2024 and Lumen Cloud (ex CenturyLink) in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Tui Ambassador Tours’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Tui Ambassador Tours’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Tui Ambassador Tours technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.