Twinings North America
2812 Twining Road,
Greensboro, 27406, NC,
United States
Greensboro, 27406, NC,
United States
1 800-803-6695
Manufacturing
Twinings North America Technographics
Twinings North America Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Twinings North America and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Twinings North America employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Twinings North America has purchased the following applications: Microsoft Dynamics NAV for ERP Financial in 2020, Microsoft 365 for Collaboration in 2015, DocuSign eSignature for Digital Signing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Twinings North America is running and its propensity to invest more and deepen its relationship with Microsoft , Google , Apple or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Twinings North America revenues, which have grown to $12.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Twinings North America intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Twinings North America Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics NAV | ERP Financial | ERP Financial Management | Clients First Business Solutions | 2020 | 2020 |
In 2020 Twinings North America implemented Microsoft Dynamics NAV as its ERP Financial application with implementation services led by Clients First Business Solutions. The deployment was positioned to address rapid growth and complex manufacturing and distribution requirements while aligning an ERP Financial platform to existing operational workflows. Bill Schineller, Information Systems Manager, is named in the engagement and guided the IS perspective on configuration and process alignment.
The implementation emphasized the Microsoft Dynamics NAV EDI module and order entry automation, combined with trade spend management capabilities common to ERP Financial solutions. Clients First Business Solutions worked to map Twinings North America business processes and configure Microsoft Dynamics NAV to fit those workflows rather than forcing standard tool processes, enabling order-to-cash and procurement-related workflow automation. The work included EDI-enabled transaction handling as a functional capability of Microsoft Dynamics NAV to reduce manual document handling.
Operational scope covered order entry, trade spend execution, manufacturing and distribution support, and Information Systems governance for continuing configuration and operations. Governance activities included business process discovery, configuration-led rollout planning by Clients First Business Solutions, and embedding the EDI module into operational procedures to shift resource allocation away from paperwork toward growth activities. Outcomes explicitly reported by the customer include cutting order entry staff by 66 percent and a stated reduction of 200 percent of trade spend, and an ability to reinvest human resources back into growing the business as a result of Microsoft Dynamics NAV and the EDI module.
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Payment Processing | ERP Financial Management |
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2019 | 2019 |
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Twinings North America implemented Microsoft 365 to provide enterprise Collaboration capabilities across its United States operations. The deployment was provisioned as a cloud hosted Microsoft 365 tenant sized for a roughly 100 person manufacturing and corporate workforce, with centralization of email, document collaboration, and team communication as primary objectives.
Microsoft 365 was used to surface collaboration services on the Twinings North America public website to support content workflows and staff access, while internal usage focused on standard Collaboration modules including Exchange Online email, SharePoint Online intranet and document management, OneDrive for Business file sync, and Microsoft Teams for chat and meetings. Governance and operational controls were organized around tenant administration, user provisioning, and role based access controls to support marketing, sales, and corporate business functions.
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Collaboration | Collaboration |
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2019 | 2019 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
In 2021, Twinings North America implemented DocuSign eSignature as a Digital Signing solution on its website to capture consumer and partner signatures through embedded web flows. The deployment focused on web-embedded signature capture and online document workflows, enabling electronic signature capture and persistent audit trails for signed records.
The implementation emphasizes core Digital Signing capabilities such as recipient verification, signature capture, and audit logging, aligning DocuSign eSignature with customer-facing consent and approval processes. Governance and workflow consolidation were applied to centralize signature handling and recordkeeping consistent with manufacturing compliance needs, with the DocuSign eSignature installation serving as the primary digital signing layer for Twinings North America.
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Enterprise Content Management | Content Management |
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2015 | 2015 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2019 | 2019 |
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Shipping Management | eCommerce |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Loyalty | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Database Management | IaaS |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Twinings North America
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Twinings North America Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Twinings North America IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Twinings North America digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Twinings North America Technographics
Twinings North America is a Manufacturing organization based in United States,
with around 100 employees and annual revenues of $12.0 million.
Twinings North America operates a diverse technology stack with applications such as
Microsoft Dynamics NAV, Microsoft 365 and DocuSign eSignature,
covering areas like ERP Financial, Collaboration and Digital Signing.
Twinings North America has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft and DocuSign.
Twinings North America recently adopted applications including
Apple Pay in 2021, DocuSign eSignature in 2021 and Atlassian Jira Service Desk in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Twinings North America’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Twinings North America’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Twinings North America technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.