UBI Banca
Piazza Vittorio Veneto, 8,
Bergamo, 24122,
Italy
Bergamo, 24122,
Italy
39 035-392-111
Banking and Financial Services
UBI Banca Technographics
UBI Banca Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by UBI Banca and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 17000 UBI Banca employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that UBI Banca has purchased the following applications: Genesys Predictive Engagement (formerly Altocloud) for Customer Analytics in 2018, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2017, Oracle CASB Cloud Service for Cloud Access Security Brokers (CASB) in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems UBI Banca is running and its propensity to invest more and deepen its relationship with Genesys , Oracle , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing UBI Banca revenues, which have grown to $4.83 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for UBI Banca intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
UBI Banca Tech Stack and Enterprise Applications
UBI Banca CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Genesys | Legacy | Genesys Predictive Engagement (formerly Altocloud) | Customer Analytics | CRM | n/a | 2018 | 2018 |
In 2018 UBI Banca implemented Genesys Predictive Engagement (formerly Altocloud). The deployment used Customer Analytics to create a virtual customer experience equal to in-branch service, with a mandate to guarantee fast access to experts and deliver consistent, personalized service across web, mobile, and social media.
Genesys and UBI Banca collaborated to analyze the nature of incoming inquiries and to map customer journeys, applying those insights to redesign system logic and introduce intelligent routing. The implementation applied journey analytics and real-time engagement triggers to detect intent, prioritize sessions, and surface next-best actions for routing decisions.
Genesys Predictive Engagement was integrated with the bank's digital touchpoints and contact routing workflows so that web, mobile, and social interactions could be escalated to subject matter experts through automated routing rules. Operational coverage centered on digital channels and contact handling, aligning digital experience management with contact center routing and expert escalation paths.
Governance and process changes were established between Genesys and UBI Banca's digital operations and contact center teams to iterate on journey models, tune routing logic, and monitor engagement signals. The engagement focused on continuous refinement of system logic informed by customer journey analysis and routing behavior.
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Data Management Platform | CRM |
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2017 | 2017 |
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UBI Banca IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2017 | 2017 |
In 2017, UBI Banca implemented Microsoft Azure Cloud Services for Application Hosting and Computing Services to host its public website. Microsoft Azure Cloud Services provides the hosting layer for the bank's web presence, consolidating web front ends and associated application workloads onto cloud compute and storage infrastructure.
The deployment concentrates on hosting public web assets and dynamic site components, leveraging Azure compute instances and object storage for media and content, along with platform managed scalability and load balancing to accommodate variable traffic. This architecture places Microsoft Azure Cloud Services as the primary Application Hosting and Computing Services platform for UBI Banca's customer facing website and web delivery functions.
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UBI Banca CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle CASB Cloud Service | Cloud Access Security Brokers (CASB) | CyberSecurity | n/a | 2018 | 2018 |
In 2018, UBI Banca implemented Oracle CASB Cloud Service to strengthen cloud protections under the Cloud Access Security Brokers (CASB) category. The deployment targeted enterprise cloud security use cases for the Italy-based bank and positioned Oracle CASB Cloud Service as the central control point for discovering and monitoring cloud service usage across the bank’s cloud estate.
The implementation of Oracle CASB Cloud Service focused on core CASB capabilities including cloud service discovery, continuous threat detection, access monitoring, policy enforcement, and automated investigation workflows. Configuration work centered on policy definition for sanctioned and unsanctioned cloud applications, risk scoring of discovered services, and automation of investigation playbooks within Oracle CASB Cloud Service.
Operationally the Oracle CASB Cloud Service instance was instrumented into UBI Banca’s security operations for ongoing cloud telemetry and alerting, providing a single pane for analysts to triage cloud-based threats and control access. The rollout emphasized integration of cloud visibility and incident orchestration into existing security processes, extending governance to cloud application usage and privileged access patterns.
Governance changes included documented incident handling workflows and a shift from manual casework to automated investigation sequences inside Oracle CASB Cloud Service. Those operational changes corresponded to explicitly reported outcomes, including a 50% reduction in time to discover new security threats and an 80% reduction in manual investigation time for security incidents.
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at UBI Banca
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by UBI Banca Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from UBI Banca IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the UBI Banca digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD UBI Banca Technographics
UBI Banca is a Banking and Financial Services organization based in Italy,
with around 17000 employees and annual revenues of $4.83 billion.
UBI Banca operates a diverse technology stack with applications such as
Genesys Predictive Engagement (formerly Altocloud), Microsoft Azure Cloud Services and Oracle CASB Cloud Service,
covering areas like Customer Analytics, Application Hosting and Computing Services and Cloud Access Security Brokers (CASB).
UBI Banca has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Genesys, Microsoft and Oracle.
UBI Banca recently adopted applications including
Cisco IronPort Cloud Email Security in 2020, Cisco Secure Email (formerly Email Security Appliance) in 2020 and Genesys Predictive Engagement (formerly Altocloud) in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of UBI Banca’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates UBI Banca’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete UBI Banca technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.