United Site Services
118 Flanders Street Ste 1000,
Westboro, 1581, MA,
United States
Westboro, 1581, MA,
United States
1 866-330-4553
Professional Services
United Site Services Technographics
United Site Services Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by United Site Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3500 United Site Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that United Site Services has purchased the following applications: SAP Concur Invoice for AP Automation in 2019, iCIMS Recruit Applicant Tracking System for Applicant Tracking System in 2022, Salesforce Field Service (ex ClickSoftware) for Field Service Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems United Site Services is running and its propensity to invest more and deepen its relationship with SAP , AvidXchange , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing United Site Services revenues, which have grown to $430.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for United Site Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
United Site Services Tech Stack and Enterprise Applications
United Site Services ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Invoice | AP Automation | ERP | n/a | 2019 | 2019 |
In 2019, United Site Services implemented SAP Concur Invoice as part of an AP Automation initiative to centralize supplier invoice processing and enforce controls across finance operations. The deployment was led by the companys Technology and process transformation team, using Agile Scrum delivery with roles including Product Owner, Project Manager, Business Analyst, QA, and Production Support to sustain a persistent cross functional team.
The SAP Concur Invoice implementation focused on standard AP Automation capabilities, including electronic invoice capture and imaging, automated invoice routing and approval workflows, invoice matching to purchase orders, exception handling and adjudication, and lifecycle visibility for supplier invoices. Configuration emphasized role based workflow rules, configurable approval thresholds, and audit trail instrumentation to support compliance and process-driven operations.
The solution was introduced into United Site Servicess broader finance application landscape which included NetSuite and other finance systems implemented during the same program, reflecting a multi ERP finance footprint. Operational coverage targeted Finance and Accounts Payable teams with collaboration across Procurement and HR for supplier data and expense policy alignment, positioning SAP Concur Invoice as the central invoice intake and workflow engine within the AP Automation category.
Governance and rollout followed formal change management practices with business case development, SOWs, gap analysis, and iterative releases under Agile, enabling staged adoption and production support handoff. United Site Servicess wider Concur implementations increased audibility for travel and expenses by 89 percent, and the Concur Invoice deployment was managed as part of that integrated effort to improve invoice control and process discipline.
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AP Automation | ERP |
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2019 | 2019 |
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ERP Financial | ERP |
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2022 | 2022 |
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ERP Financial | ERP |
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2018 | 2018 |
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Expense Management | ERP |
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2019 | 2019 |
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Tax Management | ERP |
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2019 | 2019 |
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United Site Services HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| iCIMS | Legacy | iCIMS Recruit Applicant Tracking System | Applicant Tracking System | HCM | n/a | 2022 | 2022 |
In 2022, United Site Services implemented iCIMS Recruit Applicant Tracking System as its Applicant Tracking System, embedding the solution directly into the company careers site. The United States headquartered professional services firm configured iCIMS Recruit to centralize candidate intake for recruiting and talent acquisition across its site operations. The deployment aligns the careers portal experience with iCIMS Recruit Applicant Tracking System functionality.
Configuration emphasized core Applicant Tracking System capabilities such as job posting management, candidate sourcing and tracking, screening workflows, interview scheduling, and offer workflow orchestration, consistent with iCIMS Recruit functionality. Recruit workflows were mapped to recruiter and hiring manager review stages using configurable application stages and structured data capture to support compliance and role based access. The implementation leverages career site integration to route public job applications directly into iCIMS Recruit Applicant Tracking System.
Operational coverage focuses on recruiting and talent acquisition functions supporting site and field hiring across the United States, with the careers site as the primary applicant intake channel. Governance centered on centralized requisition controls and standardized hiring stages to streamline reviewer assignments and candidate status handoffs, embedding recruiter and hiring manager workflows within iCIMS Recruit.
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Recruiting Chatbot | HCM |
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2017 | 2017 |
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Workforce Management | HCM |
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2020 | 2020 |
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United Site Services ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Salesforce | Legacy | Salesforce Field Service (ex ClickSoftware) | Field Service Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018 United Site Services implemented Salesforce Field Service to extend Field Service Management across its field operations, applying Field Service Lightning to optimize customer service route efficiencies and logistics. The implementation focused on using Salesforce Field Service to develop new service and delivery technologies that centralized scheduling and real-time technician coordination.
Configuration emphasized core Field Service Management capabilities including a dispatcher console for visual scheduling, automated scheduling and routing optimization, work order and service appointment orchestration, technician mobile app for job execution and capture, and parts and inventory tracking. Service agreements and appointment windows were modeled to enforce operational SLAs and prioritize dispatching logic.
Operational coverage consolidated customer service, dispatch, field operations, and logistics processes under a single service orchestration layer, enabling standardized job lifecycle management from order intake through completion. The project enabled synchronous coordination between office dispatch and onsite technicians and introduced mobile first workflows to capture job status and service notes in real time.
Governance changes included role based access for dispatchers and technicians, standardized service workflows, and phased rollout of scheduling rules to control operational impact. Outcomes explicitly included optimized route efficiencies and improved logistics along with the development of new service and delivery technologies built on Salesforce Field Service.
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United Site Services Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2021 | 2021 |
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United Site Services Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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United Site Services CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Tracking and Recording | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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United Site Services ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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United Site Services PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2020 | 2020 |
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United Site Services PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2014 | 2014 |
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Transactional Email | PaaS |
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2016 | 2016 |
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United Site Services IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2002 | 2002 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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United Site Services CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs), Archive as a Service (AaaS) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at United Site Services
| First Name | Last Name | Title | Function | Department | Phone | |
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Billing Specialist Team Lead | Manager | Finance | |
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Assistant Controller | Director | Finance | |
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Manager of Shared Services | Manager | Finance | |
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VP, Corporate Controller | VP | Finance | |
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Field Operations Manager | Manager | Finance | |
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Field Operations Manager | Manager | Finance | |
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Vice President Of Application Development | VP | IT | |
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CHRO | CXO | HR | |
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HR Technology Manager | Manager | HR | |
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Director of HR Integration and Compliance | Director | HR | |
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People Operations Manager | Manager | HR | |
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Director of Finance | Director | Finance | |
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Vice President of Tax | VP | Finance | |
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Finance Manager | Manager | Finance | |
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Finance Manager | Manager | Finance | |
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Chief Financial Officer | CXO | Finance | |
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Apps Being Evaluated by United Site Services Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from United Site Services IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the United Site Services digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD United Site Services Technographics
United Site Services is a Professional Services organization based in United States,
with around 3500 employees and annual revenues of $430.0 million.
United Site Services operates a diverse technology stack with applications such as
SAP Concur Invoice, iCIMS Recruit Applicant Tracking System and Salesforce Field Service (ex ClickSoftware),
covering areas like AP Automation, Applicant Tracking System and Field Service Management.
United Site Services has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, iCIMS and Salesforce.
United Site Services recently adopted applications including
Oracle NetSuite ERP in 2022, iCIMS Recruit Applicant Tracking System in 2022 and Microsoft 365 in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of United Site Services’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates United Site Services’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete United Site Services technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.