JBSA (Fort Sam Houston), 78234, TX,
United States
United States Army's Family and MWR Programs Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by United States Army's Family and MWR Programs and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 United States Army's Family and MWR Programs employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that United States Army's Family and MWR Programs has purchased the following applications: Stripe Payments for Payment Processing in 2020, Concrete CMS for Web Content Management in 2016, New Relic APM for Application Performance Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems United States Army's Family and MWR Programs is running and its propensity to invest more and deepen its relationship with Stripe , Concrete CMS , PortlandLabs or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing United States Army's Family and MWR Programs revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for United States Army's Family and MWR Programs intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Stripe | Legacy | Stripe Payments | Payment Processing | ERP Financial Management | n/a | 2020 | 2020 |
In 2020, United States Army's Family and MWR Programs implemented Stripe Payments on their armymwr.com website. Stripe Payments was deployed as the Payment Processing solution to handle online sales and payments for morale, welfare, and recreation services.
The implementation focused on web-based checkout and embedded payment forms, enabling card acceptance, hosted checkout flows, tokenization and card-on-file capabilities to reduce PCI scope. Configuration supported one-time and recurring transactions aligned with membership fees and program bookings, and standard payment reconciliation exports were established for finance review.
Operational coverage centers on the public website and e-commerce functions that support membership management, event registration, facility reservations, and concessions. Governance and operational ownership sit with centralized MWR web operations and finance teams, who maintain payment configuration, reconciliation workflows, and transactional controls across departmental program pages.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Concrete CMS | Legacy | Concrete CMS | Web Content Management | Content Management | n/a | 2016 | 2016 |
In 2016, United States Army's Family and MWR Programs deployed Concrete CMS to manage its public website presence, implementing Concrete CMS for Web Content Management across the primary domain armymwr.com. The 2016 deployment established a centralized content platform for the Family and MWR Programs digital presence, aligning the application name Concrete CMS with the organization’s site publishing needs and public communications channels.
Concrete CMS configuration focused on core Web Content Management capabilities including content authoring, template-driven page types, digital asset management, and role based permissions. The implementation emphasized structured content models and reusable templates to support program pages, event listings, and community announcements, while providing editorial workflows and publishing controls typical of Web Content Management systems.
Operational scope covered site level governance for communications and community engagement functions within the Family and MWR Programs, with content ownership mapped to editorial roles and approval processes to enforce publishing standards. Governance workstreams included establishing content workflows, authoring roles, and permissions policies to support consistent site maintenance and ongoing content operations under Concrete CMS.
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Web Content Management | Content Management |
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2016 | 2016 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| New Relic | Legacy | New Relic APM | Application Performance Management | ITSM | n/a | 2017 | 2017 |
In 2017 United States Army's Family and MWR Programs deployed New Relic APM on their public website. New Relic APM is being used as the Application Performance Management tool to instrument the site's web application and provide continuous monitoring for page and transaction performance. The deployment targets the armymwr.com digital storefront and supports web operations and digital services functions.
Implementation centered on application-level instrumentation and telemetry collection, including transaction tracing, error capture, and performance dashboards typical of Application Performance Management solutions. The configuration included synthetic and real-user style monitoring workflows and alerting streams to feed operational monitoring, with dashboards surfaced to web operations staff. Governance emphasized embedding monitoring into website release and incident response processes to provide visibility across development and operations teams.
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Treasury Management | TRM |
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2000 | 2000 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Servers, Storage and Networking | IaaS |
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2016 | 2017 |
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