United States Postal Service
475 L'Enfant Plaza, S.W.,
Washington, 20260, DC,
United States
Washington, 20260, DC,
United States
1 202-268-2000
Transportation
United States Postal Service Technographics
United States Postal Service Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by United States Postal Service and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 640000 United States Postal Service employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that United States Postal Service has purchased the following applications: Exela Lockbox for AR Automation in 2014, Starlims Abbott eScreen for BackGround Screening in 2013, Care Systems for Healthcare ERP in 1992 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems United States Postal Service is running and its propensity to invest more and deepen its relationship with Exela Technologies , Oracle , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing United States Postal Service revenues, which have grown to $78.38 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for United States Postal Service intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
United States Postal Service Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exela Technologies | Legacy | Exela Lockbox | AR Automation | ERP Financial Management | n/a | 2014 | 2014 |
In 2014 United States Postal Service implemented Exela Lockbox to centralize remittance handling under the AR Automation category. Exela Lockbox was deployed as a purpose-built lockbox application to ingest mailed payments, digitize remittances, and consolidate paper checks and electronic payments into a unified processing stream, aligning software function with postal receipt and processing timelines.
The Exela Lockbox implementation included core lockbox processing, remote deposit capture capabilities, and automated data capture and exception handling workflows typical of AR Automation solutions. Configuration emphasized batch imaging, index extraction, payment posting feeds, and rules-based routing to support distributed intake from multiple mail receipt hubs.
Operational deployment was structured to align lockbox intake with major mail receipt centers and the U.S. Postal Service consolidation schedule that began in 2012 and continued into 2015, recognizing shifts in inbound remittance timing. The rollout targeted accounts receivable and billing operations, enabling centralized posting and streamlined collection workflows across regions and business units that process mailed payments.
Governance focused on standardizing remittance workflows, exception resolution procedures, and data governance for posted payments, with phased operational cutover timed to postal service change windows. The implementation narrative emphasizes application-level automation and regional intake alignment rather than bespoke integrations, consistent with AR Automation practice for high-volume mailed payment processing.
|
|
|
|
|
ERP Financial | ERP Financial Management |
|
2009 | 2009 |
|
|
|
|
|
ERP Financial | ERP Financial Management |
|
2008 | 2009 |
|
|
|
|
|
Expense Management | ERP Financial Management |
|
2004 | 2004 |
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| STARLIMS | Legacy | Starlims Abbott eScreen | BackGround Screening | HCM | n/a | 2013 | 2013 |
In 2013, United States Postal Service implemented Starlims Abbott eScreen for BackGround Screening. The deployment supported Seattle Metropolitan vehicle maintenance operations where a supervisor managed 15 mechanics, multiple Class C operators, and oversight of three facilities for time and attendance and yard inventory processes.
Starlims Abbott eScreen was configured to manage drug and alcohol testing workflows and results management, providing specimen chain of custody controls and regulatory reporting features common to BackGround Screening solutions. The implementation aligned with DOT compliance needs, supporting management of DOT physicals and driver qualification checks alongside routine screening and test result reconciliation.
Operationally the solution was used alongside existing operational systems and workflows such as ERMS for sick call documentation, TACS for clock in and out records, and Seam for work order and preventative maintenance generation, enabling safety and HR teams to coordinate screening actions with vehicle dispatch and repair activities. The scope emphasized screening for personnel tied to fleet operations, including dispatching mechanics on road calls and supervising driver license verification processes.
Governance for the Starlims Abbott eScreen deployment was centered on centralized test record retention and procedural integration with investigative interview and disciplinary workflows. The application provided the screening and reporting backbone used by safety, HR, and maintenance managers to document drug and alcohol tests, administer DOT-related compliance checks, and support employee qualification and disciplinary processes.
|
|
|
|
|
Benefits Administration | HCM |
|
2004 | 2005 |
|
|
|
|
|
Core HR | HCM |
|
2004 | 2005 |
|
|
|
|
|
Employee Engagement | HCM |
|
2018 | 2018 |
|
|
|
|
|
Environment, Health and Safety (EHS) | HCM |
|
2004 | 2005 |
|
|
|
|
|
Learning and Development | HCM |
|
2004 | 2005 |
|
|
|
|
|
Recruiting, Candidate Relationship Management | HCM |
|
2012 | 2012 |
|
|
|
|
|
Talent Management | HCM |
|
2004 | 2005 |
|
|
|
|
|
Workforce Management | HCM |
|
2017 | 2017 |
|
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Care Systems | Legacy | Care Systems | Healthcare ERP | ERP Services and Operations | n/a | 1992 | 1995 |
In 1992 the United States Postal Service engaged Care Systems and the engagement produced the Care Systems application that evolved from a staffing consultancy into a workforce-optimizing solution. The implementation is cataloged under the Healthcare ERP category, reflecting the application focus on workforce scheduling and time and attendance capabilities applied to postal operations.
The Care Systems implementation centered on workforce scheduling and time and attendance functionality, with configuration covering roster management, shift templates, rule-based scheduling and exception handling to support continuous mail and delivery operations. Modules emphasized automated schedule generation and crew-level assignment logic, consistent with vendor history of developing scheduling engines for postal workflows.
Operational scope targeted postal operations and workforce management functions, embedding the Care Systems application into scheduling workflows used by operational supervisors and staffing planners across USPS sites. Integration details are not specified in public materials, the implementation narrative is therefore structured around the application modules and operational coverage rather than named system-to-system integrations.
Governance grew out of the original consultancy relationship, moving scheduling responsibility to workforce managers and establishing standardized scheduling processes tied to the Care Systems application. Outcomes cited by the vendor include improved scheduling capability and productivity for postal workforce planning, reflecting the intended operational benefits of the Care Systems deployment.
|
|
|
|
|
Mailing System | ERP Services and Operations |
|
2020 | 2020 |
|
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2015 | 2018 |
|
|
|
|
|
Data Warehouse | Analytics and BI |
|
2018 | 2018 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2017 | 2017 |
|
|
|
|
|
Event Management | Collaboration |
|
2024 | 2024 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Content Management | Content Management |
|
2011 | 2011 |
|
eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce Fraud Protection | eCommerce |
|
2023 | 2023 |
|
|
|
|
|
eCommerce | eCommerce |
|
2016 | 2016 |
|
|
|
|
|
Shipping Management | eCommerce |
|
2015 | 2015 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Analytics | CRM |
|
2018 | 2018 |
|
|
|
|
|
Customer Experience | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2008 | 2008 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
|
|
|
|
Social Media Management | CRM |
|
2016 | 2016 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Apps Development | PaaS |
|
2013 | 2013 |
|
|
|
|
|
Apps Development | PaaS |
|
2019 | 2020 |
|
|
|
|
|
Test Automation Platform | PaaS |
|
2010 | 2010 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2002 | 2002 |
|
|
|
|
|
Cloud Storage | IaaS |
|
2011 | 2011 |
|
|
|
|
|
Database Management | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Digital Workspace | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Network Management and Monitoring | IaaS |
|
2023 | 2023 |
|
|
|
|
|
Single Sign-On (SSO) | IaaS |
|
2003 | 2004 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Endpoint Detection and Response (EDR) | CyberSecurity |
|
2014 | 2014 |
|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at United States Postal Service
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by United States Postal Service Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from United States Postal Service IT executives and key decision makers. This section highlights United States Postal Service's latest recorded technology evaluations, including ShipHero for Warehouse Management on 2026-01-23, Perceptyx Platform for Employee Engagement on 2025-11-04, and Salesforce Sales Cloud for CRM, Sales Automation, Sales Engagement on 2025-10-08. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the United States Postal Service digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD United States Postal Service Technographics
United States Postal Service is a Transportation organization based in United States,
with around 640000 employees and annual revenues of $78.38 billion.
United States Postal Service operates a diverse technology stack with applications such as
Exela Lockbox, Starlims Abbott eScreen and Care Systems,
covering areas like AR Automation, BackGround Screening and Healthcare ERP.
United States Postal Service has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Exela Technologies, STARLIMS and Care Systems.
United States Postal Service recently adopted applications including
rsvpBOOK in 2024, LexisNexis ThreatMetrix in 2023 and IBM Tivoli Netcool in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of United States Postal Service’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates United States Postal Service’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete United States Postal Service technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.