United States Tennis Association
Westchester County 2500 Westchester Avenue, Suite 411,
Purchase, 10577, NY,
United States
Purchase, 10577, NY,
United States
1 914-696-7000
Non Profit
United States Tennis Association Technographics
United States Tennis Association Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by United States Tennis Association and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 United States Tennis Association employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that United States Tennis Association has purchased the following applications: Ease Compliance for HR Compliance in 2016, IBM Watsonx AI Commentary for Generative AI Platforms in 2023, IBM watsonx BI for Analytics and BI in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems United States Tennis Association is running and its propensity to invest more and deepen its relationship with Ease , ADP , IBM or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing United States Tennis Association revenues, which have grown to $529.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for United States Tennis Association intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
United States Tennis Association Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ease | Legacy | Ease Compliance | HR Compliance | HCM | n/a | 2016 | 2016 |
United States Tennis Association implemented Ease Compliance in 2016 to digitalize HR form capture and enrollment workflows. The implementation concentrated on USTA Texas and the US region, where Ease Compliance was provisioned to support benefits enrollment and onboarding for staff within the nonprofit organization.
Ease Compliance was configured to manage onboarding and benefits administration workflows, including electronic W-4 and I-9 form capture and online enrollment processes. The deployment emphasized paperless processing and workflow automation consistent with HR Compliance functionality, with Ease Compliance handling form collection, verification steps, and enrollment event orchestration.
Operational coverage focused on HR teams and benefits administrators in USTA Texas, extending to associated US region staff. The implementation standardized enrollment workflows and centralized document capture for new hire onboarding and open enrollment periods, aligning the Ease Compliance application with the organization key business functions of benefits administration and talent onboarding.
Governance changes included transitioning paper processes to digital workflows and establishing electronic form handling for compliance documentation. The case notes report reduced manual processing and an estimated savings of roughly 20 to 30 hours annually during open enrollment, reflecting operational time savings from the Ease Compliance deployment.
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Time and Attendance | HCM |
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2005 | 2006 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Watsonx AI Commentary | Generative AI Platforms | AI Development | n/a | 2023 | 2023 |
In 2023 the United States Tennis Association deployed IBM Watsonx AI Commentary on USOpen.org and the US Open mobile app as part of a Generative AI Platforms initiative to enhance digital fan experiences. The IBM Watsonx AI Commentary implementation covered every singles match across all seventeen courts for the tournament, delivering automated audio narration and captions for highlight videos at scale to accompany the singles draw during the 2023 US Open.
The implementation combined two explicit generative capabilities, the IBM Watsonx AI Commentary that produces spoken narration and captions, and the watsonx powered AI Draw Analysis that uses structured and unstructured inputs from the IBM Power Index and Likelihood to Win to project player advantage or disadvantage. Foundation models were built, trained, and deployed within watsonx and tuned to the unique language of tennis to produce varied sentence structure and vocabulary, enabling automated production of detailed audio narration and daily updated draw analytics for every player in the singles draw.
The deployment ran on a hybrid cloud architecture enabled by Red Hat OpenShift and integrated into the USTA s flexible open hybrid cloud platform that powers USOpen.org and the US Open app. IBM iX, the experience design practice within IBM Consulting, worked directly with the USTA to operationalize model training and deployment on watsonx, and the AI features were integrated with existing digital features including the IBM Power Index and Match Insights to surface commentary and draw analysis alongside highlight video playback.
Governance and operational rollout were handled as a co-developed program between IBM teams and USTA digital leadership, with models trained on tennis specific language and content workflows designed to generate commentary for each match and update draw projections daily as the tournament progressed. The scope encompassed digital strategy, communications and marketing workflows that support fan engagement, and the production pipeline for video highlights across the tournament period from August 22 through September 10 2023.
The implementation was positioned to give fans a more insightful and engaging experience and to scale commentary and draw visualization across a global audience that the US Open reaches across its digital channels. IBM Watsonx AI Commentary and the watsonx powered AI Draw Analysis were added to the USTA s suite of analytics and fan features to deliver narrated highlights and daily draw projections across the entire singles draw.
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Generative AI Platforms | AI Development |
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2023 | 2023 |
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Generative AI Platforms | AI Development |
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2024 | 2024 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM watsonx BI | Analytics and BI | Analytics and BI | n/a | 2025 | 2025 |
In 2025, the United States Tennis Association deployed IBM watsonx BI to power AI-generated commentary, Match Insights and fan-facing analytics during the US Open in the United States. The initiative positioned IBM watsonx BI within an Analytics and BI environment to deliver real-time match analysis and generative commentary to spectators and event content teams.
The implementation centered on watsonx-driven capabilities for automated insight generation, narrative commentary and real-time dashboarding, pairing streaming event ingestion with low-latency analytics and visualization. IBM watsonx BI was configured to surface Match Insights through controlled natural-language generation and structured analytics, enabling content teams to produce AI-assisted summaries and live insight panels for fans.
Operational delivery ingested live match events and routed AI-generated outputs to fan-facing digital platforms while supporting live analysis workflows used by commentators and content editors. Governance included editorial review and approval workflows to manage generative outputs and ensure factual accuracy, and the rollout scope was focused on tournament operations, broadcast support and fan engagement functions during the US Open.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Asset Management | Content Management |
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2017 | 2017 |
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Digital Asset Management | Content Management |
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2023 | 2023 |
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Digital Asset Management | Content Management |
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2023 | 2023 |
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Digital Asset Management | Content Management |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Engagement | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2023 | 2023 |
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Tag Management | CRM |
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2023 | 2023 |
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Tag Management | CRM |
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2023 | 2023 |
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Tag Management | CRM |
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2023 | 2023 |
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Tag Management | CRM |
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2023 | 2023 |
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Tag Management | CRM |
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2023 | 2023 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2017 | 2017 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2023 | 2023 |
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Governance, Risk and Compliance | TRM |
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2023 | 2023 |
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Governance, Risk and Compliance | TRM |
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2023 | 2023 |
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Governance, Risk and Compliance | TRM |
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2023 | 2023 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2023 | 2023 |
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Apps Development | PaaS |
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2023 | 2023 |
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Apps Development | PaaS |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2003 | 2003 |
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Cloud Storage | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at United States Tennis Association
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by United States Tennis Association Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD United States Tennis Association Technographics
United States Tennis Association is a Non Profit organization based in United States,
with around 2000 employees and annual revenues of $529.0 million.
United States Tennis Association operates a diverse technology stack with applications such as
Ease Compliance, IBM Watsonx AI Commentary and IBM watsonx BI,
covering areas like HR Compliance, Generative AI Platforms and Analytics and BI.
United States Tennis Association has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Ease and IBM.
United States Tennis Association recently adopted applications including
IBM watsonx BI in 2025, IBM Watsonx in 2024 and IBM Watsonx AI Commentary in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of United States Tennis Association’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates United States Tennis Association’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete United States Tennis Association technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.