List of SAP Hybris Social Engagement Cloud Customers
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Since 2010, our global team of researchers has been studying SAP Hybris Social Engagement Cloud customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SAP Hybris Social Engagement Cloud for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SAP Hybris Social Engagement Cloud for Customer Engagement include: Samsung Electronics South Korea, a South Korea based Manufacturing organisation with 262647 employees and revenues of $206.82 billion, T-Mobile _x000D_, a United States based Communications organisation with 70000 employees and revenues of $81.40 billion, Nespresso Switzerland, a Switzerland based Consumer Packaged Goods organisation with 10500 employees and revenues of $7.21 billion, United States Tennis Association, a United States based Non Profit organisation with 2000 employees and revenues of $529.0 million and many others.
Contact us if you need a completed and verified list of companies using SAP Hybris Social Engagement Cloud, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SAP Hybris Social Engagement Cloud customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Nespresso Switzerland | Consumer Packaged Goods | 10500 | $7.2B | Switzerland | SAP | SAP Hybris Social Engagement Cloud | Customer Engagement | 2013 | Accenture | In 2013, Nespresso Switzerland selected SAP Hybris Social Engagement Cloud as part of a global multichannel ecommerce and customer engagement platform. The decision formed one element of a broader hybris implementation across 41 countries, with hybris, an SAP company, positioned as the core of commerce and CRM capabilities. SAP Hybris Social Engagement Cloud was deployed to support social listening, community engagement, campaign orchestration, and customer interaction workflows consistent with Customer Engagement solutions. The implementation emphasized platform configuration and orchestration of social channels, sentiment monitoring, and role based moderation and response capabilities within the wider hybris footprint. The deployment was integrated with the wider hybris commerce and CRM rollout rather than implemented in isolation, enabling cross functional handoffs between ecommerce, marketing, and customer service functions across the 41 country footprint. Integration work focused on shared customer profiles, event driven alerts from social channels, and feed forwarding into regional customer engagement workflows. Accenture was appointed as the global implementation partner to coordinate a centralized governance model and phased regional rollouts, with responsibility for implementation methodology, regional adaptations, and program orchestration. Governance emphasized a single platform strategy for social engagement and aligned operational processes for marketing and service teams across markets. | |
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Samsung Electronics South Korea | Manufacturing | 262647 | $206.8B | South Korea | SAP | SAP Hybris Social Engagement Cloud | Customer Engagement | 2013 | n/a | In 2013, Samsung Electronics South Korea implemented SAP Hybris Social Engagement Cloud as part of its hybris/SAP customer engagement and commerce portfolio in the Asia region. The SAP Hybris Social Engagement Cloud deployment is cited in vendor materials and is aligned with the Customer Engagement category, supporting regional social listening and response capabilities for Samsung. The implementation emphasized cloud-hosted social monitoring, real-time social listening, sentiment analysis, topic and trend detection, and agent-facing engagement workflows consistent with social engagement platforms. Functional capabilities inferred from the platform context include multi-channel monitoring, automated case creation for service escalation, and analytics dashboards to support marketing and customer service functions. Public vendor materials position SAP Hybris Social Engagement Cloud alongside hybris commerce capabilities, indicating operational alignment within Samsung’s broader hybris and SAP customer engagement and commerce stack across the Asia region. Operational scope is described at the regional level and would be expected to centralize social engagement and reporting for marketing and customer service teams. Governance and workflow restructuring likely accompanied the deployment to standardize moderation, route social signals into engagement and support processes, and establish escalation paths into commerce or support workflows. This account reflects vendor-cited deployment context rather than a standalone Social Engagement Cloud case study, Samsung Electronics South Korea SAP Hybris Social Engagement Cloud Customer Engagement remains referenced within hybris/SAP press materials. | |
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T-Mobile _x000D_ | Communications | 70000 | $81.4B | United States | SAP | SAP Hybris Social Engagement Cloud | Customer Engagement | 2013 | n/a | In 2013, T-Mobile implemented SAP Hybris Social Engagement Cloud as a core element of its Customer Engagement strategy to support social customer support in the United States. The deployment of SAP Hybris Social Engagement Cloud was positioned to listen to and respond to customer conversations across social channels, aligning the application with T-Mobile’s social customer service objectives. The implementation emphasized social listening, real time response orchestration, and structured case creation workflows to operationalize social customer service processes. Configuration work focused on monitoring streams, routing social conversations into service workflows, and enabling agents to manage escalation and resolution through the platform. Operational scope covered social customer support teams in the United States, with governance concentrated on response workflows and serviceability of social channels within existing customer service operations. The program was described in SAP press materials as delivering faster implementation and improved customer engagement metrics, reflecting the deployment’s role in accelerating response times and raising resolution rates for social channel interactions. | |
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Non Profit | 2000 | $529M | United States | SAP | SAP Hybris Social Engagement Cloud | Customer Engagement | 2017 | n/a |
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