University Hospitals
3605 Warrensville Center Rd,
Shaker Heights, 44122, OH,
United States
Shaker Heights, 44122, OH,
United States
1 216-844-1000
Healthcare
University Hospitals Technographics
University Hospitals Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by University Hospitals and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 32000 University Hospitals employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that University Hospitals has purchased the following applications: Kofax MarkView for AP Automation in 2016, Oracle E-Business Suite HRMS for Core HR in 2011, Epic ASAP for Clinical Trial Management in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems University Hospitals is running and its propensity to invest more and deepen its relationship with Tungsten Automation , Oracle , Sodexo Group or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing University Hospitals revenues, which have grown to $6.40 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for University Hospitals intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
University Hospitals Tech Stack and Enterprise Applications
University Hospitals ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tungsten Automation | Legacy | Kofax MarkView | AP Automation | ERP | n/a | 2016 | 2016 |
In 2016, University Hospitals implemented Kofax MarkView to standardize AP Automation for bill payment and accounts payable workflows. By 2017 the application was in operational use at the Cleveland site, where supervisors referenced Kofax MarkView for bill payment tasks as part of routine accounts payable operations.
Kofax MarkView was configured to support core AP Automation capabilities such as invoice capture and imaging, automated workflow routing for approvals, and exception handling for invoice validation and payment processing. The implementation emphasized workflow-driven approval chains and electronic bill payment orchestration consistent with AP Automation functional patterns.
Operationally Kofax MarkView ran alongside other enterprise systems noted in the environment, including I-Procurement for supply orders, Kronos for time approval and attendance, SSI billing as the bill payment context, and clinical systems such as Athena scheduling and the AEMR for administrative coordination. These adjacent systems defined transactional and scheduling inputs that AP staff and supervisors coordinated with when using Kofax MarkView for payment workflows.
Governance and day to day process changes centered on workflow task assignment and role-based approvals, with supervisors and AP staff managing bill payment queues and corrective or anecdotal notes linked to financial documents. The deployment supported Accounts Payable and adjacent administrative functions at the Cleveland site, with documented operational usage by supervisors during August 2017 to August 2018.
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ERP Financial | ERP |
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2011 | 2011 |
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Expense Management | ERP |
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2011 | 2011 |
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University Hospitals HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite HRMS | Core HR | HCM | n/a | 2011 | 2011 |
In 2011, University Hospitals implemented Oracle E-Business Suite HRMS to centralize Core HR functions across its enterprise, targeting HR operations for a 32,000-employee health system. The Oracle E-Business Suite HRMS deployment established a centralized HR record and configuration layer to support enterprise personnel administration and organizational structure management.
Configuration and ongoing operations emphasized maintaining and updating system configurations, providing functional production support, and driving test planning and execution for enhancements, new releases, and patches. Functional responsibilities included documenting business requirements, defining business process gaps and requirements, and configuring Core HR workflows to align HR operations with hospital staffing and organizational needs.
Integration work included system integration across four acquired hospitals, planning and executing data conversion activities, and running SQL queries for data validation and data quality checks. The implementation required coordinating user acceptance testing and developing job aids for new functionality, while acting as a liaison between business units, IT, and third party vendors to resolve functional issues and validate data flows.
Program governance centered on work stream leadership, project meeting facilitation, and cross team communication to support phased rollouts and acquisitions. The deployment approach combined functional analysis, rigorous testing and validation, and operational support processes to sustain Oracle E-Business Suite HRMS as the Core HR system for University Hospitals.
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Core HR | HCM |
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2011 | 2018 |
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Employee Engagement | HCM |
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2024 | 2024 |
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Payroll | HCM |
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2015 | 2018 |
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Recruiting Chatbot | HCM |
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2016 | 2016 |
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Recruiting, Applicant Tracking System | HCM |
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2010 | 2010 |
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Workforce Analytics | HCM |
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2023 | 2023 |
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Workforce Analytics | HCM |
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2018 | 2018 |
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Workforce Management | HCM |
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2008 | 2008 |
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Workforce Management | HCM |
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2016 | 2016 |
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University Hospitals ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epic Systems | Legacy | Epic ASAP | Clinical Trial Management | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023, University Hospitals deployed Epic ASAP within its Clinical Trial Management environment. Epic ASAP was configured to support study scheduling, enrollment tracking, documentation capture, and consent workflow orchestration, using role-based module activation to align clinical research workflows with hospital operations in Cleveland, Ohio under a hybrid delivery model. The implementation emphasized role-specific training and build configuration to operationalize research tasks across clinical operations and research administration.
University Hospitals engaged an EPIC ASAP Credentialed Trainer under a contract beginning April 2023, with the trainer delivering Epic ASAP module training for all roles and acting as the focal point for validation, go-live preparedness, and procedural training cadence. Governance was structured around credentialed trainer-led rollout, role-based access controls, and standardized procedural playbooks to embed the Clinical Trial Management workflows into research nursing and coordinator operations.
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Electronic Health Record | ERP Services and Operations |
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2023 | 2023 |
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Electronic Health Record | ERP Services and Operations |
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2023 | 2023 |
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Healthcare ERP | ERP Services and Operations |
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2023 | 2023 |
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Healthcare ERP | ERP Services and Operations |
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2021 | 2021 |
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Laboratory Management | ERP Services and Operations |
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2023 | 2023 |
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Medical Practice Management | ERP Services and Operations |
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1995 | 1995 |
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Patient Management | ERP Services and Operations |
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2021 | 2021 |
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Pharmacy Management | ERP Services and Operations |
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2021 | 2021 |
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Revenue Cycle Management | ERP Services and Operations |
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2025 | 2025 |
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University Hospitals AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2022 |
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University Hospitals Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2015 | 2018 |
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Data Warehouse | Analytics and BI |
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2022 | 2022 |
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Data Warehouse | Analytics and BI |
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2021 | 2021 |
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University Hospitals Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Online Meeting Scheduling | Collaboration |
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2023 | 2023 |
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University Hospitals Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Intelligent Document Processing | Content Management |
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2020 | 2020 |
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Intelligent Document Processing | Content Management |
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2010 | 2012 |
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Web Content Management | Content Management |
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2012 | 2012 |
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Web Content Management | Content Management |
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2016 | 2016 |
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University Hospitals CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2018 | 2018 |
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Call Tracking and Recording | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2012 | 2012 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2020 | 2020 |
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University Hospitals Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2011 | 2011 |
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Sourcing | Procurement |
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2011 | 2011 |
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University Hospitals IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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University Hospitals CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at University Hospitals
| First Name | Last Name | Title | Function | Department | Phone | |
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VP Total Rewards & Corporate Human Resources | VP | HR | |
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Director, HRIS and Analytics | Director | HR | |
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Vice President, Talent Acquisition | VP | HR | |
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CHRO | CXO | HR | |
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Director - BI Analytics, Measurement & Metrics | Director | IT | |
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IT Operations Manager | Manager | IT | |
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IT&S Manager of Enterprise Reporting & Clinical and Business Applications | Manager | IT | |
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Chief Financial Officer | CXO | Finance | |
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VP & Corporate Controller | VP | Finance | |
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Vice President of Treasury | VP | Treasury | |
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Administrative Director | Director | Operations | |
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Vice President Finance | VP | Finance | |
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Director of Accounting External Financial Reporting | Director | Finance | |
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Finance Director | Director | Finance | |
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VP IT | VP | IT | |
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Corporate Finance Director | Director | Finance | |
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Vice President, HR | VP | HR | |
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SVP, Chief Information Officer | CXO | IT | |
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COO | CXO | Finance | |
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Director of Tax | Director | Finance | |
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Director of Finance | Director | Finance | |
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Accounting Director | Director | Finance | |
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Director, Applications | Director | IT | |
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Manager, Accounts Payable | Manager | Finance | |
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Manager Process Automation | Manager | IT | |
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Apps Being Evaluated by University Hospitals Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from University Hospitals IT executives and key decision makers. This section highlights University Hospitals's latest recorded technology evaluations, including N-able N-Central for Remote Monitoring and Management on 2025-05-16, Affinaquest Advancement RM for CRM on 2025-04-08, and Atlassian JIRA for Project Portfolio Management on 2025-01-28. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the University Hospitals digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-05-16 | University Hospitals | Evaluated | N-able | N-able N-Central | Remote Monitoring and Management | ITSM |
| 2025-04-08 | University Hospitals | Evaluated | Affinaquest | Affinaquest Advancement RM | CRM | CRM |
| 2025-01-28 | University Hospitals | Evaluated | Atlassian | Atlassian JIRA | Project Portfolio Management | PPM |
| 2024-09-18 | University Hospitals | Evaluated |
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Call Center | CRM |
FAQ - APPS RUN THE WORLD University Hospitals Technographics
University Hospitals is a Healthcare organization based in United States,
with around 32000 employees and annual revenues of $6.40 billion.
University Hospitals operates a diverse technology stack with applications such as
Kofax MarkView, Oracle E-Business Suite HRMS and Epic ASAP,
covering areas like AP Automation, Core HR and Clinical Trial Management.
University Hospitals has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Tungsten Automation, Oracle and Epic Systems.
University Hospitals recently adopted applications including
Waystar Platform in 2025, Inspirus Employee Engagement Platform in 2024 and ZeroedIn People Analytics in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of University Hospitals’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates University Hospitals’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete University Hospitals technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.