Apps Run The World

University of California Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by University of California and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 143200 University of California employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that University of California has purchased the following applications: SumTotal Talent Expansion Suite for Talent Management in 2015, UKG Workforce Central (ex Kronos Workforce Central) for Workforce Management in 2016, UKG Workforce Central Scheduler (ex Kronos Workforce Scheduler) for Workforce Scheduling in 2016 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems University of California is running and its propensity to invest more and deepen its relationship with Skillsoft , UKG , Infor or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing University of California revenues, which have grown to $41.60 billion in 2021, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for University of California intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

About the Customer

The University of California (UC) is a public land-grant research university system in the U.S. state of California. The system is composed of the campuses at Berkeley, Davis, Irvine, Los Angeles, Merced, Riverside, San Diego, San Francisco, Santa Barbara, and Santa Cruz, along with numerous research centers and academic abroad centers

Over the past year, several University of California campuses, including the University of California Los Angeles (UCLA), have selected Oracle Fusion Cloud ERP to modernize their business processes.

The University of California is facing 35% of its workforce retiring in the next five years. Executive Director of Talent Management Donna Salvo discusses how its 10 campuses and 5 medical centers are using SumTotal Talent Expansion to develop employees and comply with stringent regulations.

Scope and Challenges

University of California has selected Infor Enwisen HR Service Delivery to help complete its HR transformation project, UCPath, to deploy a single payroll and human resources system across all ten campuses and five medical centers.

The UCPath Center is the University's new HR shared services center that will employ Infor's cloud-enabled, HR-specific Portal/Knowledgebase and Case Management applications to standardize business processes for nearly 190,000 employees and move the institution toward a true human resource shared services model. Further, the solution will offer a more user-specific experience to employees and managers, drastically reducing redundancies and inefficiencies across the network while increasing employee engagement levels.

Infor Human Capital Management solutions facilitate faster day-to-day processes so staff can spend less time navigating systematical issues and more time focusing on the value of service. The Infor solution in particular was selected to help UC provide important options for employees seeking answers to critical HR, payroll and benefits questions.

With Infor HR Portal/Knowledgebase, UC employees will have the ability to quickly find answers to most of their own questions via a personalized, searchable self-service experience without ever placing a call to HR. Through Infor Case Management, employee inquiries that require HR assistance can be tracked and resolved more quickly, with fewer matters requiring escalation to subject matter experts.

Outcome and Implications

  • The University of California selected Infor due to the human resource-centric nature of its HCM solutions, and integration with other third-party applications and overall successful reputation with higher education installations. The Infor solution helps the UCPath Center with its primary objective of providing the highest degree of service and the lowest possible cost.
  • The University of California will also benefit from a faster, cloud-based implementation. The Infor application can be accessed through a web portal, which contains useful tools, information and reports, and unifies multiple functions into a single application, providing extensive flexibility and customization potential. When an employee signs in, information specific to his/her campus, job level, union or benefits plan will be displayed.
  • Infor Case Management will help UC human resource service representatives manage inquiries when employees cannot find the answers to questions on their own. Complex employee and manager HR inquiries are also initiated through the online AskHR feature and then they are escalated to HR subject matter experts within the HR Shared Services Center, when necessary.
  • Infor Portal/Knowledgebase is a personalized, searchable online source for information and decision support, providing UC with a multi-tier approach to HR service delivery.
  • The Infor HR Shared Services Solution for UCPath is designed to be easily integrated with existing third-party products to provide a more complete snapshot of performance, enabling consolidated data access for employees and a more complete view of the network for faster business decisions.

University of California Quote

"Infor delivered a complete solution of technology, resources and experience in the HR and payroll arena that other vendors lacked," said Randy Anderson, UCPath Center Technical Lead. "Most case management and knowledge management tools available grew up in the IT or retail sales space. It was refreshing to find a product and service specifically designed to meet our HR needs."

Infor Quote

"Infor understands that cost effectively scaling human resources capability while simultaneously improving services to University of California employees needs specialized technology that engages employees and facilitates resolution in real-time," said Tarik Taman, general manager, Human Capital Management, Infor. "We are uniquely able to help unify our customers' complex and heterogeneous HCM systems and processes by putting data at both the fingertips of the employees and managers - providing enhanced HR services with fewer dedicated resources and lower costs."


University of California
1111 Franklin St
Oakland, 94607 , CA
United States
1 800-207-1710
https://www.universityofcalifornia.edu/
Industry Employees Revenue
Education 143200 $41.60B

Enterprise Software and Cloud Applications being used by University of California


Vendor Old Product New Product Category Market Users VAR/SI When Live
Microsoft Legacy Applications Microsoft 365 Collaboration Collaboration n/a n/a 2015 2015
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Customer Experience CRM Subscribe Subscribe 2021 2021
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2021 2021
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Sales Automation,CRM,Sales Engagement CRM Subscribe Subscribe 2011 2011
Subscribe Subscribe Subscribe ERP Financial ERP Financial Management Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Enterprise Asset Management ERP Services and Operations Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Recruiting,Applicant Tracking System HCM Subscribe Subscribe 2011 2011
Subscribe Subscribe Subscribe Workforce Management HCM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe HR Service Delivery HCM Subscribe Subscribe 2013 2013
Subscribe Subscribe Subscribe Time and Attendance HCM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Workforce Scheduling HCM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Compliance HCM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Talent Management HCM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Content Delivery Network IaaS Subscribe Subscribe 2021 2021
Subscribe Subscribe Subscribe Application Hosting and Computing Services IaaS Subscribe Subscribe 2014 2014
Subscribe Subscribe Subscribe Application Hosting and Computing Services IaaS Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Application Performance Management ITSM Subscribe Subscribe 2014 2014
Subscribe Subscribe Subscribe Application Performance Management ITSM Subscribe Subscribe 2016 2016
Vendor Old Product New Product Category Market Users VAR/SI When Live
Microsoft Legacy Applications Microsoft 365 Collaboration Collaboration n/a n/a 2015 2015
Subscribe Subscribe Subscribe Customer Experience CRM Subscribe Subscribe 2021 2021
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2021 2021
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Sales Automation,CRM,Sales Engagement CRM Subscribe Subscribe 2011 2011
Subscribe Subscribe Subscribe ERP Financial ERP Financial Management Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Enterprise Asset Management ERP Services and Operations Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Workforce Management HCM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Recruiting,Applicant Tracking System HCM Subscribe Subscribe 2011 2011
Subscribe Subscribe Subscribe HR Service Delivery HCM Subscribe Subscribe 2013 2013
Subscribe Subscribe Subscribe Time and Attendance HCM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Workforce Scheduling HCM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Compliance HCM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Talent Management HCM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Application Performance Management ITSM Subscribe Subscribe 2014 2014
Subscribe Subscribe Subscribe Application Performance Management ITSM Subscribe Subscribe 2016 2016

IT Decision Makers and Key Stakeholders at University of California


First Name Last Name Title Email Phone
Subscribe Subscribe Chief of Staff to the VP of HR & Director of HR Policy Subscribe Subscribe
Subscribe Subscribe VP of HR Subscribe Subscribe
Subscribe Subscribe SVP Director of Human Resources Subscribe Subscribe
Subscribe Subscribe Executive Vice President, CFO Subscribe Subscribe
Subscribe Subscribe Chief Operating Officer and Chief of Staff to the President Subscribe Subscribe
Subscribe Subscribe Associate Vice President and Chief Procurement Officer Subscribe Subscribe
Subscribe Subscribe CIO Subscribe Subscribe
Subscribe Subscribe Executive Vice President - Chief Financial Officer Subscribe Subscribe
Subscribe Subscribe Senior Application Manager - Enterprise Application Services Subscribe Subscribe
Subscribe Subscribe Chief of Staff & Special Counsel Subscribe Subscribe
Subscribe Subscribe General Counsel and Vice President – Legal Affairs Subscribe Subscribe
Subscribe Subscribe Vice President, Systemwide Human Resources and Chief Human Resources Officer Subscribe Subscribe