Vallen Distribution
2100 The, 2100 State Rd 2024,,
Belmont, 28012, NC,
United States
Belmont, 28012, NC,
United States
1 800-932-3746
Distribution
Vallen Distribution Technographics
Vallen Distribution Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Vallen Distribution and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 Vallen Distribution employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Vallen Distribution has purchased the following applications: SAP WalkMe for Digital Adoption in 2020, Epicor Prophet 21 for Distribution ERP in 2023, LiveChat for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Vallen Distribution is running and its propensity to invest more and deepen its relationship with SAP , Inline Manual , Epicor or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Vallen Distribution revenues, which have grown to $800.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Vallen Distribution intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Vallen Distribution Tech Stack and Enterprise Applications
Vallen Distribution HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP WalkMe | Digital Adoption | HCM | n/a | 2020 | 2020 |
In 2020, Vallen Distribution deployed SAP WalkMe on its public website. The SAP WalkMe deployment addresses Digital Adoption for customer facing web interactions and site navigation. Vallen Distribution SAP WalkMe Digital Adoption implementation focused on delivering contextual guidance across product discovery and account workflows.
Configuration emphasized WalkMe guidance flows, tooltips, launchers, and contextual help modules to provide step by step walkthroughs and task based guidance. The implementation included analytics instrumentation to capture on page user behavior and funnel drop off points, and rule based segmentation to target guidance by user state and session context. These modules were configured to operate within the site DOM and content management release cycles common to Digital Adoption projects.
Operational scope was the public website, covering customer oriented flows such as product search, ordering entry pages, and account management screens. Governance was structured around digital experience and web operations stakeholders who owned content updates, guidance rules, and release cadence for WalkMe artifacts. The deployment prioritized ongoing content iteration and measurement using WalkMe analytics to inform guidance adjustments.
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Onboarding | HCM |
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2018 | 2018 |
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Vallen Distribution ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epicor | Legacy | Epicor Prophet 21 | Distribution ERP | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023 Vallen Distribution deployed Epicor Prophet 21 as its Distribution ERP to standardize inventory, warehouse and fulfillment operations across its US distribution organization. The deployment targeted a mid market distribution footprint, reflecting Vallen Distribution’s approximate 3000 employees and $800,000,000 in revenue, and positioned Epicor Prophet 21 as the transactional system of record for stock movements and site level requisitions.
Configuration work focused on core Distribution ERP capabilities, including inventory management, warehouse management, order management, purchasing and pricing controls, and financial posting touchpoints. The implementation incorporated cycle counting and perpetual inventory workflows, mobile warehousing support for warehouse terminals and barcode scanning, and user configurations to support storeroom attendant activities such as receiving, issuing and stock adjustments.
Operational coverage emphasized warehouse and onsite storeroom functions, with Epicor Prophet 21 used directly by storeroom attendants to record receipts, perform cycle counts, issue material to site employees, and generate replenishment requisitions. The application supports integrated stock records and transactional visibility that links daily warehouse tasks to procurement and order fulfillment processes, enabling consistent data capture for inventory levels and delivery schedules.
Governance established centralized inventory master data stewardship and standardized receiving, issuing and requisition approval workflows, with programmatic training for warehouse staff and storeroom attendants on Epicor Prophet 21 transaction procedures. Role based user permissions and documented process steps aligned onsite operations to corporate supply chain controls, while training requirements included operational certifications such as forklift and equipment handling tied to system responsibilities.
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Vallen Distribution AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Vallen Distribution deployed LiveChat on its website. The LiveChat implementation is classified under Chatbots and Conversational AI and serves as the primary web chat channel for inbound customer inquiries and online support.
Deployment is implemented as a front end chat widget embedded in Vallen's public website, with the LiveChat agent console used by customer service and inside sales teams to receive and manage conversations. Configuration leverages common Chatbots and Conversational AI functional modules including proactive chat invitations, canned responses, chat transcripts and routing rules to direct sessions to appropriate support queues. Governance for the implementation centers on web channel ownership by support operations, defined escalation workflows and management of canned responses and transcript retention to standardize response handling across agents.
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Vallen Distribution Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Vallen Distribution Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2017 | 2017 |
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Digital Signing | Content Management |
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2022 | 2022 |
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Vallen Distribution eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Product Review Management | eCommerce |
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2017 | 2017 |
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Vallen Distribution CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Vallen Distribution ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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Vallen Distribution PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2020 | 2020 |
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Vallen Distribution PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2022 | 2022 |
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Vallen Distribution IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Cloud Storage | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Vallen Distribution CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Vallen Distribution
| First Name | Last Name | Title | Function | Department | Phone | |
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EVP & CFO | CXO | Finance | |
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Financial Planning & Analysis Director | Director | Finance | |
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Chief Operating Officer | CXO | Finance | |
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Apps Being Evaluated by Vallen Distribution Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Vallen Distribution IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Vallen Distribution digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Vallen Distribution Technographics
Vallen Distribution is a Distribution organization based in United States,
with around 3000 employees and annual revenues of $800.0 million.
Vallen Distribution operates a diverse technology stack with applications such as
SAP WalkMe, Epicor Prophet 21 and LiveChat,
covering areas like Digital Adoption, Distribution ERP and Chatbots and Conversational AI.
Vallen Distribution has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Epicor and LiveChat, Inc..
Vallen Distribution recently adopted applications including
Epicor Prophet 21 in 2023, Cisco Webex Meetings in 2022 and Slack Connect in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Vallen Distribution’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Vallen Distribution’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Vallen Distribution technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.