Viking Cruises
5700 Canoga Avenue Suite 200,
Woodland Hills, 91367, CA,
United States
Woodland Hills, 91367, CA,
United States
1 855-338-4546
Leisure and Hospitality
Viking Cruises Technographics
Viking Cruises Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Viking Cruises and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Viking Cruises employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Viking Cruises has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2018, SAP SuccessFactors Employee Central Payroll for Payroll in 2017, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Viking Cruises is running and its propensity to invest more and deepen its relationship with Microsoft , SAP , LivePerson or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Viking Cruises revenues, which have grown to $550.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Viking Cruises intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Viking Cruises Tech Stack and Enterprise Applications
Viking Cruises ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP | n/a | 2018 | 2018 |
In 2018, Viking Cruises implemented Microsoft Dynamics 365 for Finance and Operations as its ERP Financial system to support US accounts payable and related finance workflows. The deployment emphasized accounts payable transaction processing, invoice approval and posting into the general ledger under explicit Post Control Access controls.
Configured capabilities in Microsoft Dynamics 365 for Finance and Operations included core accounts payable functionality, vendor master data maintenance, general ledger posting controls, employee expense report review and corporate card reconciliation. System administration activities encompassed user role management, hierarchy changes and delegation of authority configuration, plus daily payment processes for checks and ACH distributions.
The implementation integrated with ReadSoft for invoice capture and required coordination with Viking IT to test and resolve integration and workflow issues. Operational coverage was focused on US finance operations, with the Accounts Payable Manager in Woodland Hills CA overseeing day-to-day AP operations and training four Accounts Payable Representatives.
Governance and workflow changes formalized approval chains, designated final approver Post Control Access for invoice postings, enforced delegation of authority within D365 and standardized vendor setup and refund approval processes for guest foreign transaction fees. The program also included ongoing system update requests, hierarchy testing for employee approval routing and end user training to sustain AP process controls.
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Viking Cruises HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central Payroll | Payroll | HCM | n/a | 2017 | 2017 |
In 2017 Viking Cruises deployed SAP SuccessFactors Employee Central Payroll to centralize payroll processing and expatriate administration for its onboard workforce. The Payroll implementation explicitly governs payroll and accounting for expatriates and offshore employees within SAP SuccessFactors Employee Central Payroll, funded with a yearly budget of approximately 1 Mio. €.
The implementation scope covered HR responsibilities for Heads of Department on board eight ships operating in Cambodia, China, Russia and Egypt, and supported fleet planning responsibilities for Hotel Managers and Program Directors across 64 river ships. Functional capabilities implemented included employee master data consolidation, payroll processing and payroll accounting workflows, and administrative workflows used to support visa application assistance and expatriate recordkeeping. Viking Cruises SAP SuccessFactors Employee Central Payroll Payroll supports HR, payroll accounting and recruiting functions, and was used to assist the Recruiting team during Assessment Centers.
Rollout and governance were managed in close cooperation with Viking Cruises Russian and Egyptian daughter companies, enabling localized payroll rules and cross-border payroll controls appropriate to each jurisdiction. Operational coverage spanned HR, payroll and accounting teams responsible for onboard staffing, expatriate administration and recruiting, with centralized configuration in SAP SuccessFactors Employee Central Payroll to maintain consistent policy and reporting.
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Recruiting, Applicant Tracking System | HCM |
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2017 | 2017 |
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Viking Cruises AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Viking Cruises deployed LivePerson Conversational Cloud on its website. The deployment positions LivePerson Conversational Cloud as the primary web conversational interface under the Chatbots and Conversational AI category for customer-facing digital engagement.
The implementation leverages cloud hosted conversational engines, intent classification and scripted conversation flows configured for booking inquiries, pre-trip support and FAQ resolution. Configuration work centered on the LivePerson Conversational Cloud flow designer, NLP intent models and bot to human escalation to the LivePerson agent workspace, enabling session continuity and messaging orchestration.
The solution is embedded as a web widget on the Viking Cruises site and routes customer conversations through LivePerson infrastructure to the brand’s agent handling environment. Operational coverage focuses on digital customer engagement on the public website, impacting customer service, direct booking inquiry handling and pre-sales assistance.
Governance was organized around centralized conversational content management, escalation workflows and cross functional ownership between digital experience and customer service teams. Implementation narrative emphasizes application configuration, conversational design and operational handoff rather than changes to named backend systems.
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Viking Cruises Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Viking Cruises Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2020 | 2020 |
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Intelligent Document Processing | Content Management |
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2017 | 2017 |
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Viking Cruises CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2018 | 2018 |
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Viking Cruises PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Viking Cruises IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Viking Cruises CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Viking Cruises
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Viking Cruises Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Viking Cruises IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Viking Cruises digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Viking Cruises Technographics
Viking Cruises is a Leisure and Hospitality organization based in United States,
with around 2000 employees and annual revenues of $550.0 million.
Viking Cruises operates a diverse technology stack with applications such as
Microsoft Dynamics 365 for Finance and Operations, SAP SuccessFactors Employee Central Payroll and LivePerson Conversational Cloud,
covering areas like ERP Financial, Payroll and Chatbots and Conversational AI.
Viking Cruises has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, SAP and LivePerson.
Viking Cruises recently adopted applications including
LivePerson Conversational Cloud in 2021, Salesforce Sales Cloud in 2021 and Imperva CDN in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Viking Cruises’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Viking Cruises’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Viking Cruises technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.